Customer Success
New York, NY · On-site
About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...
Customer Success
New York, NY · On-site
About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...
Customer Success
Manhattan, NY · On-site
$90 - $140/hr
About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...
Customer Success
Manhattan, NY · On-site
$90 - $140/hr
About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...
Senior Customer Success Manager Our Client | NYC (Hybrid -- 3 days/week, SoHo) Our client is a fast-growing startup removing barriers to youth mental health care. They're looking for a Senior ...
Quick apply
Senior Customer Success Manager Our Client | NYC (Hybrid -- 3 days/week, SoHo) Our client is a fast-growing startup removing barriers to youth mental health care. They're looking for a Senior ...
Customer Success
Manhattan, NY · On-site
$140 - $185/hr
Role Overview The Customer Success Senior Manager plays a key role within Ripple, driving revenue and product adoption across Ripple's customer base. The CSSM focuses on deepening customer ...
New
Customer Success
Manhattan, NY · On-site
$140 - $185/hr
Role Overview The Customer Success Senior Manager plays a key role within Ripple, driving revenue and product adoption across Ripple's customer base. The CSSM focuses on deepening customer ...
New
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
New York, NY · On-site
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Customer Success Manager
New York, NY · On-site
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Customer Success Lead
Manhattan, NY · On-site
$140 - $200/hr
As Cambio's Customer Success Lead, you will own the end‑to‑end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value ...
New
Customer Success Lead
Manhattan, NY · On-site
$140 - $200/hr
As Cambio's Customer Success Lead, you will own the end‑to‑end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value ...
New
Customer Success Lead
New York, NY · On-site
As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from ...
Customer Success Lead
New York, NY · On-site
As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from ...
Customer Success Director
Rochelle Park, NJ · On-site
$120 - $180/hr
Our Customer Success team keeps and grows our customers beyond go-live. We are hiring a Customer Success Director to look after a portfolio of our commercial insurance customers through a consistent ...
Customer Success Director
Rochelle Park, NJ · On-site
$120 - $180/hr
Our Customer Success team keeps and grows our customers beyond go-live. We are hiring a Customer Success Director to look after a portfolio of our commercial insurance customers through a consistent ...
Our Customer Success team keeps and grows our customers beyond go-live. Working model/Location: Remote - Rochelle Park, New Jersey, United States. We are hiring a Customer Success Director to look ...
Our Customer Success team keeps and grows our customers beyond go-live. Working model/Location: Remote - Rochelle Park, New Jersey, United States. We are hiring a Customer Success Director to look ...
Customer Success Lead Location: New York City - On-site Schedule: Monday-Friday, 9:00 AM-7:00 PM About the Role We are seeking a highly motivated and entrepreneurial Founding Customer Success Lead to ...
Quick apply
Customer Success Lead Location: New York City - On-site Schedule: Monday-Friday, 9:00 AM-7:00 PM About the Role We are seeking a highly motivated and entrepreneurial Founding Customer Success Lead to ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Advocate
Manhattan, NY · On-site +1
Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...
Customer Success Advocate
Manhattan, NY · On-site +1
Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...
Customer Success Advocate
New York, NY · On-site
Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...
Customer Success Advocate
New York, NY · On-site
Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...
Customer Success Manager
Manhattan, NY · On-site
$80 - $110/hr
About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...
Customer Success Manager
Manhattan, NY · On-site
$80 - $110/hr
About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...
Customer Success Manager
Manhattan, NY · On-site +1
Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our business. As a Customer Success ...
Customer Success Manager
Manhattan, NY · On-site +1
Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our business. As a Customer Success ...
Director, Customer Success
New York, NY · On-site
As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...
Director, Customer Success
New York, NY · On-site
As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...
Customer Success Manager
Pelham, NY · On-site
$90 - $130/hr
Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success ...
Customer Success Manager
Pelham, NY · On-site
$90 - $130/hr
Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success ...
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Quick apply
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Weekend Customer Success information
What is the difference between Weekend Customer Success vs Weekend Customer Support?
| Aspect | Weekend Customer Success | Weekend Customer Support |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring customer success | Providing technical assistance and resolving immediate customer issues |
| Required Skills | Communication, relationship management, product knowledge | Troubleshooting, technical knowledge, problem-solving |
| Work Environment | Proactive engagement, strategic planning | Reactive support, issue resolution |
| Common Certifications | Customer success certifications, CRM proficiency | Technical support certifications, product-specific training |
Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.
What are the most commonly searched types of Customer Success jobs in New York?
The most popular types of Customer Success jobs in New York are:
What are popular job titles related to Weekend Customer Success jobs in New York?
For Weekend Customer Success jobs in New York, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Success jobs in New York look for?
The top searched job categories for Weekend Customer Success jobs in New York are:
What cities in New York are hiring for Weekend Customer Success jobs?
Cities in New York with the most Weekend Customer Success job openings:
Key responsibilities
Lead successful onboarding and implementation of Cara into client workflows.
Train clients' teams to embed Cara into their daily operations and maximize platform value.
Manage customer relationships post-sale, monitor usage and feedback, and support renewal and expansion efforts.
Job description
About Cara
Cara is a domain-specific AI platform purpose-built for insurance-a modular system that enables agencies, brokerages, and wholesalers to automate servicing, accelerate sales, and scale operations with a 24/7 digital workforce.
We're one of the fastest-growing AI companies in the insurance industry, attracting agencies and brokerages of all sizes with an expanding customer base. We're a team of experts in engineering and insurance from Stripe, Blend, Strategy&, and Travelers, backed by top-tier VCs, and are scaling our product and team quickly to meet market demand.
About the Role
As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the customer journey from onboarding through renewal, working closely with clients to drive measurable impact across servicing, sales, and operational workflows.
This is a high-impact role where you'll be on the front lines helping agencies and brokerages operationalize AI within their organizations. You'll collaborate directly with the founders and product team, shape the post-sale motion, and play a critical role in Cara's growth story.
What You'll Do
What You Have
Cara is a domain-specific AI platform purpose-built for insurance-a modular system that enables agencies, brokerages, and wholesalers to automate servicing, accelerate sales, and scale operations with a 24/7 digital workforce.
We're one of the fastest-growing AI companies in the insurance industry, attracting agencies and brokerages of all sizes with an expanding customer base. We're a team of experts in engineering and insurance from Stripe, Blend, Strategy&, and Travelers, backed by top-tier VCs, and are scaling our product and team quickly to meet market demand.
About the Role
As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the customer journey from onboarding through renewal, working closely with clients to drive measurable impact across servicing, sales, and operational workflows.
This is a high-impact role where you'll be on the front lines helping agencies and brokerages operationalize AI within their organizations. You'll collaborate directly with the founders and product team, shape the post-sale motion, and play a critical role in Cara's growth story.
What You'll Do
- Customer Onboarding & Implementation: Lead successful rollouts of Cara, ensuring seamless integration into client workflows.
- Adoption & Enablement: Train producers, account managers, and servicing teams to embed Cara into their daily workflows and maximize value from the platform.
- Customer Relationship Management: Serve as the primary point of contact post-sale, building strong relationships with both executive stakeholders and frontline users to drive long-term partnership.
- Customer Support & SLA Management: Manage inbound customer support requests, triage tickets, handle customer inquiries and feature requests, and ensure timely resolution in accordance with defined SLAs. Partner with engineering to prioritize and resolve issues efficiently.
- Customer Health & Retention: Monitor usage, adoption metrics, and feedback to proactively manage customer health, ensure renewals, and identify expansion opportunities.
- Product Feedback Loop: Partner closely with product and engineering to relay customer insights, influence roadmap priorities, and continuously improve the customer experience.
What You Have
- 2+ years of experience in Customer Success, Solutions Consulting, or a similar client-facing AI, SaaS, or fintech role.
- Proven ability to manage customer relationships and drive adoption in a high-growth environment.
- Strong ability to translate complex technology into clear operational and business value.
- Excellent communication and relationship-building skills across both executives and operational teams.
- Highly organized and able to manage multiple accounts simultaneously.
- Entrepreneurial mindset-thrives in a fast-paced, ambiguous environment with significant ownership.
- Bonus: Experience working with insurance agencies, brokerages, or financial services organizations. Experience with AI, automation, or vertical SaaS products.
About Cara & Co.
Sourced by ZipRecruiter
Industry
Individual, family and community social assistance
Company size
1 - 10 Employees
Headquarters location
Portland, ME, US