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Remote Customer Success Jobs in New York (NOW HIRING)

Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Working with a remote-first team --We have a distributed, global team and you'll need to be ... Customer Success Manager jobs in United States . United States $113,812.00-$122,850.00 5 days ago ...

New

Renterra

Customer Success Manager

Manhattan, NY · On-site +1

... Remote / work-from-home options An inclusive and supportive team culture Opportunities for ... business and our customers' success If you're passionate about building strong customer ...

Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Working with a remote-first team --We have a distributed, global team and you'll need to be ... Customer Success Manager jobs in United States . United States $113,812.00-$122,850.00 5 days ago ...

New

Renterra

Customer Success Manager

Manhattan, NY · On-site +1

... Remote / work-from-home options An inclusive and supportive team culture Opportunities for ... business and our customers' success If you're passionate about building strong customer ...

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Our work model is hybrid, combining remote and on-site work . This allows us to get things done ... customer success experience in tech required. * Fluent English is a must; proficiency in an ...

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Remote Customer Success information

See New York salary details

$35.6K

$90.9K

$153.2K

How much do remote customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote customer success in New York is $90,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,300.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in New York?

The most popular types of Customer Success jobs in New York are:

What are popular job titles related to Remote Customer Success jobs in New York?

For Remote Customer Success jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in New York look for?

The top searched job categories for Remote Customer Success jobs in New York are:

What cities in New York are hiring for Remote Customer Success jobs?

Cities in New York with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in New York as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $90,875 per year, or $43.7 per hour.

Remote Customer Success Lead Onboarding & Growth

GLP Marketing

Manhattan, NY • Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

A leading marketing agency is seeking a Customer Success Manager to own the client onboarding experience and maintain exceptional communication. Responsibilities include leading client meetings, ensuring project management effectiveness, and driving team alignment to achieve customer success. This remote role requires 3–5+ years in account management at a marketing agency, excellent communication skills, and a solid understanding of SEO/CRO methods.

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