ZipRecruiter

Log In

1

Customer Success Associate Jobs in New York (NOW HIRING)

Finario

Customer Success Associate

Stamford, CT · On-site

Customer Success Associate Finario is a fast growing Software-as-a-Service technology company providing a suite of intelligent capital planning & portfolio strategy solutions to leading industrial ...

Finario

Customer Success Associate

Stamford, CT · On-site

Customer Success Associates help implement and support users of the Finario application by responding to functional and technical queries, consulting on capital investment best practices and how to ...

Finario

Customer Success Associate

Stamford, CT

Customer Success Associates help implement and support users of the Finario application by responding to functional and technical queries, consulting on capital investment best practices and how to ...

Symphony

Customer Success Associate

Manhattan, NY · On-site

$70K - $80K/yr

The Customer Success Associate supports customers post-sale by helping drive adoption and effective use of Symphony's platform. Working closely with the Account Management, Sales, and Customer ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in New York

Customer Success Associate information

See New York salary details

$20.2K

$58K

$101.7K

How much do customer success associate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success associate in New York is $57,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $71,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in New York? The most popular types of Customer Success jobs in New York are:
What are popular job titles related to Customer Success Associate jobs in New York? For Customer Success Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in New York look for? The top searched job categories for Customer Success Associate jobs in New York are:
What cities in New York are hiring for Customer Success Associate jobs? Cities in New York with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in New York as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,974 per year, or $27.9 per hour.

Customer Success Associate

Finario

Stamford, CT • On-site

Other

Medical, Retirement

Posted 5 days ago

Job description

Customer Success Associate

Finario is a fast growing Software-as-a-Service technology company providing a suite of intelligent capital planning & portfolio strategy solutions to leading industrial enterprises worldwide.

The Finario Customer Success team drives awareness, implementation and adoption of the Finario solution while working alongside our product, sales and engineering teams. Customer Success Associates help implement and support users of the Finario application by responding to functional and technical queries, consulting on capital investment best practices and how to best leverage the Finario platform to improve the management of Capex and drive improved business results.

We are looking for a highly motivated and results-driven Customer Success Associate. In this role, you will play a crucial role in Finario’s customer success and implementation functions, while fostering customer relationships.

Responsibilities:

  • Provide high-quality support - in a friendly and timely manner to help end-users with application questions and resolve problems.
  • Implementation - collaborate with Finario customers to define and implement new customer configuration requirements during onboarding. Manage implementations through steady state application use.
  • Training - improve existing training materials and tools to help customers, internal team members, and partner resources learn the Finario platform from both an implementation and end user standpoint.
  • Serve as a solution expert - educate users on our software platform.
  • Optimize customer application usage - drive user adoption and effective use of the Finario platform in order to optimize Capex management and drive better business results for customers.
  • Client Relationship Management - serve as the main point of contact to foster deeper value driven relationships with our customers.

Required Qualifications:

  • 2 - 5 years of work experience
  • Excellent communication skills, both verbal and written
  • Self-starter who is able to own the ongoing success of both large and small customers
  • Detail-oriented with strong track record of follow-through
  • Natural sense of curiosity and a desire to help people
  • Technical Skills connecting a building reports in a variety of BI tools (PowerBI, Tableau, Snowflake)
  • API connectivity and querying (Open, RESTful)

Desired Skills & Experience:

  • Proven track record of establishing yourself as a trusted advisor to customers
  • Previous SaaS and/or Consulting experience
  • Previous experience in a Implementation and/or Customer Success capacity
  • Previous experience developing training materials and delivering training
  • Exposure to deadline driven environments utilizing different project management tools
  • Enthusiasm for using and explaining the benefits of cloud technologies
  • Understanding of financial (budgeting, planning) and investment concepts such as ROI and NPV in a Capital Intensive industry
  • Sense of humor

Compensation:

  • Salary, Healthcare, 401(k)

Apply