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Customer Success Associate Jobs in New York (NOW HIRING)

Wunderkind

Customer Success Associate

New York, NY · On-site +1

Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team. This is an exciting opportunity to gain hands-on experience in digital ...

Wunderkind

Customer Success Associate

Manhattan, NY · On-site

Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team. This is an exciting opportunity to gain hands-on experience in digital ...

New

Uncountable

Customer Success Associate

New York, NY · On-site

$80K - $90K/yr

As a Customer Success Associate, you'll drive adoption at our largest and most strategic accounts. You'll be the person who gets scientists actually using Uncountable: building the adoption plan for ...

Wolters Kluwer

Customer Success Associate

White Plains, NY · On-site

$41K - $68K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services Department within CT's Business Licensing ("BL") Team. CSA is responsible for managing the relationship ...

Wolters Kluwer

Customer Success Associate

White Plains, NY · On-site

$41K - $68K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services Department within CT's Business Licensing ("BL") Team. CSA is responsible for managing the relationship ...

Wolters Kluwer

Customer Success Associate

White Plains, NY · On-site

$41K - $68K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services Department within CT's Business Licensing ("BL") Team. CSA is responsible for managing the relationship ...

SinglePlatform

Customer Success Associate

New York, NY · On-site

In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We're looking for superior people skills and a ...

SinglePlatform

Customer Success Associate

New York, NY · On-site

In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We're looking for superior people skills and a ...

Talkspace

Payor Success Associate

New York, NY · On-site +1

$40K - $70K/yr

We are looking for a Payor Success Associate to join our team. The Payor Success Associate is ... Customer Success inquiries * Unmatched clients/members * VIP escalations * Internal escalations

Talkspace

Payor Success Associate

New York, NY · On-site +1

$40K - $70K/yr

We are looking for a Payor Success Associate to join our team. The Payor Success Associate is ... Customer Success inquiries * Unmatched clients/members * VIP escalations * Internal escalations

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Customer Success Associate information

See New York salary details

$20.2K

$58K

$101.7K

How much do customer success associate jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success associate in New York is $57,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $71,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

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The most popular types of Customer Success jobs in New York are:

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For Customer Success Associate jobs in New York, the most frequently searched job titles are:

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The top searched job categories for Customer Success Associate jobs in New York are:

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Cities in New York with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,974 per year, or $27.9 per hour.

Customer Success Associate

Wunderkind

New York, NY • On-site, Remote

Full-time

Posted 4 days ago

Job description

About Wunderkind:Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand's ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of "web traffic." We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.
About the Role:
Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team. This is an exciting opportunity to gain hands-on experience in digital marketing while working with top eCommerce brands.
You'll sit on our post-sale team and see both sides of Customer Success at once. On our largest enterprise accounts, you'll work alongside an Associate Director on high-touch, strategic programs. On our scaled portfolio, you'll help service a high volume of smaller clients where speed, consistency, and precision decide the outcome. You'll gain the exposure to know which side of that coin you want to build your career on.
This is a hands-on, technical role. You'll be trained in depth on our proprietary platform, you'll work on real client data every day, and you'll be trusted with the details that keep campaigns accurate at scale.
Key Responsibilities
  • Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs.
  • Campaign Execution: Set up and optimize marketing campaigns, including SMS, email, and onsite strategies in the back-end of the Wunderkind platform.
  • Project Management: Coordinate with cross-functional teams (Design, Engineering, Professional Services) to ensure timely and accurate execution.
  • Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies.
  • Cross-Team Collaboration: Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes.
  • Product Feedback & Testing: Participate in testing new features and supporting special projects or pilot programs.
Responsibilities and Level of Effort (LOE)
Project Management & Campaign Execution (40%)
  • Run the day-to-day project management of client campaigns from concept to launch - timelines, dependencies, and the follow-ups that keep them on schedule.
  • Set up and optimize email, SMS, and onsite campaigns in the Wunderkind platform.
  • Coordinate with Design, Engineering, Professional Services, and Analytics to move work forward, and set clear expectations with each of them on what's possible by when.
  • Spot roadblocks early and raise them early. We would rather hear about a slipping timeline on Monday than a missed deadline on Friday.
  • QA your own work and other people's. At scale, a small miss becomes a real problem fast.

Data, Insights & Client Storytelling (25%)
  • Pull performance data from our internal reporting tools (Wunderkind Analytics, Looker, Google Analytics, Adobe Analytics) and turn it into a point of view - not just a chart.
  • Build reports and presentations that answer the client's actual question and explain why the numbers moved.
  • Validate what you report. Numbers that go to a client are yours to stand behind.
  • Contribute data-backed recommendations that shape what we do next on the account.

Scaled Portfolio Support (25%)
  • Support a high volume of smaller accounts through our scaled service model, where great time management and prioritization are the key components of the job.
  • Handle client requests end to end: triage, execute, follow up, close the loop.
  • Monitor platform performance and client KPIs across the book, and flag risks and opportunities before anyone has to ask.
  • Keep documentation, trackers, and client records accurate. Other people make decisions based off of your work.

Operational Improvement & Special Projects (10%)
  • Test new features, participate in pilots, and give the Product team honest feedback from the front line.
  • Tell us what's broken. If a process wastes an hour a week across the team, we want you to say so and help fix it - regardless of how long you've been here.
What We're Looking For
  • Detail-obsessed. You catch the thing everyone else scrolled past, and you build habits that make accuracy repeatable.
  • Strong self-manager. You juggle strategic and scaled work in the same week without dropping either, and you know what to do first.
  • Data-fluent, not just data-capable. You can pull the report, and you can explain what it means, where it's misleading, and what to do about it.
  • A smart, honest user of AI. We give our team modern AI tooling and expect you to use it to move faster on reporting, drafting, summarizing, and analysis. We also expect you to read every output, sanity-check it against the source, and own the result. AI raises your floor here; it never signs your name.
  • High-energy and vocal. You ask good questions, push back when something looks wrong, and speak up about inefficiencies instead of quietly working around them.
  • A strong communicator. You write clearly, set expectations directly with internal teams and clients, and never let someone find out late.
  • Curious about the trade-offs. You want to understand why a project is prioritized, what it costs, and how the decision got made.
Required Qualifications:
  • 0-1 year of experience or a previous internship in Marketing, Client Services, or a related field.
  • Experience with eCommerce, email/SMS marketing, or website analytics (Google Analytics, Looker) is preferred but not required.
  • Familiarity with marketing or analytics platforms is a plus.
  • Bachelor's degree preferred.
Why This Role
You'll get exposure that usually takes years to assemble: enterprise strategy, scaled operations, marketing technology, performance data, and senior mentorship, all in the same year. It's the strongest foundation we know of for a career in customer success, technical account management, or digital marketing - and it's a well-traveled path onto our CSM team.
On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don't want it to get in the way of meeting you!
The base salary range for this role is $55,000-$65,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.
Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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