Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...
Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...
Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...
Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...
Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...
Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...
Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...
Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...
The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... Key Responsibilities Customer Engagement & Success Own the post-sales relationship with federal ...
The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... Key Responsibilities Customer Engagement & Success Own the post-sales relationship with federal ...
You will help scale our success programs for our growing segment of Scale SMB customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
You will help scale our success programs for our growing segment of Scale SMB customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
Instrument every program with consumption, product telemetry, and qualitative signals. Know which ... You may be a good fit if you have: * 6-8+ years in Customer Success, with meaningful time in a ...
Instrument every program with consumption, product telemetry, and qualitative signals. Know which ... You may be a good fit if you have: * 6-8+ years in Customer Success, with meaningful time in a ...
Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...
Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...
Instrument every program with consumption, product telemetry, and qualitative signals. Know which ... You may be a good fit if you have: * 6-8+ years in Customer Success, with meaningful time in a ...
Instrument every program with consumption, product telemetry, and qualitative signals. Know which ... You may be a good fit if you have: * 6-8+ years in Customer Success, with meaningful time in a ...
You will help scale our success programs for our growing segment of Scale Smb customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
You will help scale our success programs for our growing segment of Scale Smb customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
Key Responsibilities Scaled Customer Success Program Design * Design and operationalize the tech-touch Customer Success strategy for ~1,000 non-managed accounts * Develop segmentation models based on ...
Key Responsibilities Scaled Customer Success Program Design * Design and operationalize the tech-touch Customer Success strategy for ~1,000 non-managed accounts * Develop segmentation models based on ...
Participate in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives * Contribute towards the development of a ...
Participate in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives * Contribute towards the development of a ...
You will help scale our success programs for our growing segment of Scale SMB customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
You will help scale our success programs for our growing segment of Scale SMB customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
You will help scale our success programs for our growing segment of Scale SMB customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
You will help scale our success programs for our growing segment of Scale SMB customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
You will help scale our success programs for our growing segment of Scale SMB customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
You will help scale our success programs for our growing segment of Scale SMB customers. You will play a key role in building and managing our scale and digital customer success programs for our ...
Manager, Customer Success
$104K - $130K/yr
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
Manager, Customer Success
$104K - $130K/yr
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
Manager, Customer Success
$104K - $130K/yr
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
Manager, Customer Success
$104K - $130K/yr
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
Manager, Customer Success
Dallas, TX · On-site
$104K - $130K/yr
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
Manager, Customer Success
Dallas, TX · On-site
$104K - $130K/yr
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
Quick apply
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
Quick apply
We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ...
Customer Success Program information
See salary details
$11.54 - $14.79
9% of jobs
$17.60 is the 25th percentile. Wages below this are outliers.
$14.79 - $18.05
19% of jobs
The median wage is $20.90 / hr.
$18.05 - $21.31
26% of jobs
$24.09 is the 75th percentile. Wages above this are outliers.
$21.31 - $24.56
26% of jobs
$24.56 - $27.82
11% of jobs
$27.82 - $31.08
4% of jobs
$31.08 - $34.33
3% of jobs
$34.33 - $37.59
2% of jobs
$37.59 - $40.84
0% of jobs
$40.84 - $44.10
0% of jobs
$44.10 - $47.36
1% of jobs
$11
$24
$47
How much do customer success program jobs pay per hour?
As of Jun 3, 2026, the average hourly pay for customer success program in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?
To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.
How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?
Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.
What is a Customer Success Program?
A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What is the difference between Customer Success Program vs Customer Success Manager?
| Aspect | Customer Success Program | Customer Success Manager |
|---|---|---|
| Primary Role | Develops and manages customer success initiatives, programs, and strategies at an organizational level | Manages individual customer accounts to ensure satisfaction and retention |
| Focus | Program development, process improvement, and overall customer success metrics | Customer relationship management, onboarding, and support |
| Credentials | Often requires experience in customer success, project management, or related fields | Typically requires experience in customer service, account management, or sales |
| Work Environment | Cross-functional teams, strategic planning sessions, customer success departments | Direct interaction with customers, account teams, and support staff |
In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.
More about Customer Success Program jobs
What cities are hiring for Customer Success Program jobs? Cities with the most Customer Success Program job openings:
What are the most commonly searched types of Customer Success Program jobs? The most popular types of Customer Success Program jobs are:
What states have the most Customer Success Program jobs? States with the most job openings for Customer Success Program jobs include:
What job categories do people searching Customer Success Program jobs look for? The top searched job categories for Customer Success Program jobs are:
Job description
Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Why join us
Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we're building software and services in one place-disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Success at Brex
Customer Success is responsible for ensuring all of our customers meet their desired outcomes with Brex's suite of financial services and software.
What you'll do
As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless - this includes developing strategies to retain and grow their business, responding to their requests, and proactively reaching out as needed to ensure they are getting all of their needs met with Brex.
The Scaled Customer Success Team operates like a creative studio, testing data-driven hunches with various initiatives. Sometimes, this might be as simple as experimenting with different versions of email outreach. In other cases, it might be developing a training series that zeroes in on specific areas of the product.
In this role, you'll be innovative and agile in your approach - helping us build a world-class scaled Customer Success program. You'll work with a combination of low-touch and high-touch customers, leveraging data, technology, and repeatable playbooks to drive business value for our customers. In short, you'll think about Customer Success in a programmatic way.
At the end of each year with Brex, customers should be able to articulate the ROI they've gotten from Brex's solutions based on your outreach and ideas.
Responsibilities
Compensation
The expected OTE range for this role is $99,440 - $124,300. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Why join us
Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we're building software and services in one place-disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Success at Brex
Customer Success is responsible for ensuring all of our customers meet their desired outcomes with Brex's suite of financial services and software.
What you'll do
As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless - this includes developing strategies to retain and grow their business, responding to their requests, and proactively reaching out as needed to ensure they are getting all of their needs met with Brex.
The Scaled Customer Success Team operates like a creative studio, testing data-driven hunches with various initiatives. Sometimes, this might be as simple as experimenting with different versions of email outreach. In other cases, it might be developing a training series that zeroes in on specific areas of the product.
In this role, you'll be innovative and agile in your approach - helping us build a world-class scaled Customer Success program. You'll work with a combination of low-touch and high-touch customers, leveraging data, technology, and repeatable playbooks to drive business value for our customers. In short, you'll think about Customer Success in a programmatic way.
At the end of each year with Brex, customers should be able to articulate the ROI they've gotten from Brex's solutions based on your outreach and ideas.
Responsibilities
- Independently develop strategies to retain and grow Brex Customers.
- Use Customer Success and other marketing automation platforms to engage with customers at scale.
- Partner with other Scaled CSMs to contribute to and test scaled playbooks and engagement strategies. Design and execute one-to-many programs, including email campaigns, webinars, office hours, and digital content that educate customers, drive product adoption, and surface expansion opportunities across customer segments
- Proactively identify and mitigate risk
- Monitor accounts through cases, product usage dashboards, account health triggers, and other ongoing, customized alerts.
- Partner with the Sales teams to source expansion opportunities and find the next group of "unicorns" in our book of business
- Work closely with the VIP Support team to ensure customer issues are resolved in a timely fashion.
- Advocate for the voice of the customer internally at Brex, identifying customer trends and providing internal feedback on how Brex can better serve our customers.
- At least 3 years experience in customer-facing, marketing, or program management roles
- Experience and comfort interacting with a high volume of customers at different stages of the customer lifecycle
- Experience working at a SaaS or Fintech organization.
- You are passionate about working with customers to ensure they achieve their goals.
- You're a creative self-starter who understands customers, their use cases, and how to be a trusted partner
- You see yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties at Brex or in other roles.
- You're comfortable presenting new ideas, challenging the status quo, and asking, "How can we scale or streamline this?"
- Track record of building customer programs from scratch that drove measurable retention or expansion outcomes
- Experience leading large-scale webinars and workshops
- Experience creating successful email outreach programs
- Experience creating & leading customer education initiatives
- Experience leveraging AI strategically and responsibly for large data sets
Compensation
The expected OTE range for this role is $99,440 - $124,300. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.