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Customer Success Program Jobs (NOW HIRING)

Castlight Health

Customer Success Director

$131K - $196K/yr

... program direction, escalation, and growth. • Lead design and continuous refinement of customer success infrastructure, including health scoring, QBR formats, and data-driven retention frameworks ...

CodeRabbit

Scaled Success Program Manager

Boston, MA · On-site

$125K - $250K/yr

Role Overview As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering ... This is a high-impact, customer-facing role at the intersection of AI, software engineering ...

Accela

Customer Success Operations Lead

Digital Customer Success Programs * Design, build, and optimize customer lifecycle programs leveraging Gainsight Journey Orchestrator. * Develop customer segmentation strategies and scalable ...

Vanta

Director, Commercial Customer Success

$243K - $286K/yr

Design and grow how Vanta drives customer outcomes through our partner customer success program - working cross-functionally to establish the model, enablement, and shared metrics for a partner ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...

KWI

Sr Customer Success Manager

Melville, NY

Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...

Auvik Networks

We also have programs designed to help you take the next steps you want for your career. * You want ... As a Customer Success Operations Specialist, you'll help scale Auvik's Customer Success ...

Anthropic

Customer Success Programs Manager

Boston, MA · On-site

Instrument every program with consumption, product telemetry, and qualitative signals. Know which ... You may be a good fit if you have: * 6-8+ years in Customer Success, with meaningful time in a ...

Keeper Security

Customer Success Manager

Participate in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives * Contribute towards the development of a ...

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Customer Success Program information

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How much do customer success program jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer success program in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
More about Customer Success Program jobs
What cities are hiring for Customer Success Program jobs? Cities with the most Customer Success Program job openings:
What are the most commonly searched types of Customer Success Program jobs? The most popular types of Customer Success Program jobs are:
What states have the most Customer Success Program jobs? States with the most job openings for Customer Success Program jobs include:
What job categories do people searching Customer Success Program jobs look for? The top searched job categories for Customer Success Program jobs are:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Success Director

Customer Success Director

Castlight Health

Remote

$131K - $196K/yr

Full-time

Posted 6 days ago

Job description

Job Description Summary
Defines the organization's customer success strategy and sets the standard for how the organization
engages, retains, and grows its most important client relationships. Acts as the enterprise expert on
customer success model design, client lifecycle management, and portfolio performance optimization.
Shapes both the programmatic and relationship dimensions of customer success at the highest level,
influencing commercial outcomes and long-term client loyalty.
The Customer Success Director drives short- to mid-term strategy for the discipline and exercises
independent judgment on novel, cross-functional problems. This job operates as a subject-matter expert
across multiple functional areas, designing engagement and retention strategies where no established
precedent exists within the function, and influences both functional and cross-functional strategy.
How will you make an impact & Requirements
KEY RESPONSIBILITIES
• Set the strategic vision for customer success across the organization, defining engagement
models, success metrics, and client lifecycle frameworks.
• Own relationships with the most strategically significant clients, personally engaging at the
executive level on matters of program direction, escalation, and growth.
• Lead design and continuous refinement of customer success infrastructure, including health
scoring, QBR formats, and data-driven retention frameworks.
• Partner with sales, clinical, and product leadership to align customer success strategy with
enterprise commercial and product priorities.
• Evaluate and drive adoption of technology and tooling that scales customer success capabilities
across the team.
• Lead customer success professionals, setting quality expectations, establishing team standards,
and developing functional expertise.
• Synthesize portfolio-level performance insights to advise senior leadership on client satisfaction,
retention risk, and expansion opportunity.
QUALIFICATIONS
• Bachelor's degree required; 12+ years of experience in customer success strategy or enterprise
account leadership in healthcare or health technology.
• Deep expertise in designing and scaling customer success programs with direct accountability for
retention and growth outcomes.
• Exceptional executive relationship management and communication skills.
• Strong analytical capability with experience building portfolio-level performance frameworks.
• Expert knowledge of health plan, employer, or value-based care markets.
• MBA or advanced degree preferred.
Compensation:
$131,243.00
to
$196,865.00

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