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Customer Success Program Jobs (NOW HIRING)

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...

Brex

Scaled Customer Success Manager

Salt Lake City, UT · On-site

$88K - $110K/yr

Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...

Maxar

Senior Customer Success Manager

Herndon, VA · On-site

You will work closely with operators, analysts, program managers, and mission leaders to ensure ... Success in this role requires a combination of operational credibility, customer ...

Brex

Scaled Customer Success Manager

Seattle, WA · On-site

$99K - $124K/yr

Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...

Massgeneralbrigham

BWH SUCCESS Program

Boston, MA

$17.71 - $25.28/hr

Job Summary The SUCCESS Program is a 3-month paid employment program designed to provide ... customer service, time management, and multi-tasking skills Education High School Diploma or ...

KWI

Sr Customer Success Manager

Melville, NY

Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...

Brex

Scaled Customer Success Manager

New York, NY · On-site

$99K - $124K/yr

Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet ... Design and execute one-to-many programs, including email campaigns, webinars, office hours, and ...

1Kosmos

Customer Success Manager - Federal

Seattle, WA · On-site

The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... Key Responsibilities Customer Engagement & Success Own the post-sales relationship with federal ...

Keeper Security

Customer Success Manager

Participate in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives * Contribute towards the development of a ...

Auvik Networks

We also have programs designed to help you take the next steps you want for your career. * You want ... As a Customer Success Operations Specialist, you'll help scale Auvik's Customer Success ...

Route

Director of Customer Success

Lehi, UT

Build and scale customer success programs, playbooks, and engagement models that support merchants across a range of segments and needs. * Partner with Revenue Operations to establish the processes ...

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All JobsCustomer Success Program Jobs

Customer Success Program information

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$11

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$47

How much do customer success program jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for customer success program in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
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Customer Success Program jobs near you
Customer Success Program Manager - ISSO Services

Customer Success Program Manager - ISSO Services

AnaVation

Washington, DC • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Be Challenged and Make a Difference 
 
In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. 

Description of Task to be Performed:

AnaVation is seeking a Customer Success Program Manager to support a cabinet-level client in Washington DC. The selected individual will oversee all aspects of delivering GRC services to interdepartmental and external Federal agencies in an -aaS model. Exceptional interpersonal and communication skills are required.

What you will be doing

  • Independently manage the entire portfolio of GRC Shared Services being delivered on behalf of the client to interdepartmental and external Federal agencies, including administration, governance, growth and adoption, financial management, cost models, service delivery, continuous improvement, and the service portfolio itself.
  • Maintain and mature the existing portfolio of GRC service offerings; recommend, develop, and sell new GRC services including pipeline, marketing, capability briefings, and technical and price proposals for prospective new end customers.
  • Provide Shared Services subject matter expertise including recommending program strategy and guidelines, leading operational improvements, and ensuring exceptional customer relationship management.
  • Provide GRC subject matter expertise to interpret technical requirements, brief program and client leadership, and resolve technical issues with stakeholders.
  • Lead quality management of shared services work products and deliverables, establish processes and monitor to ensure end customer SLAs are met, and support share services program audits.
  • Perform capacity planning to ensure current and future resource needs are met.
  • Negotiate resource utilization within and between teams providing technical shared services support. 
  • Establish processes and support on- and offboarding of new shared services customers to ensure exceptional customer experience and the highest levels of satisfaction.
  • Recommend and complete special projects to continuously mature the program and its underlying elements.
Required Qualifications:

Minimum Qualifications (Education/Certifications, Experience, etc):

  • Minimum one (1) managing cybersecurity service delivery in an -aaS model (e.g., SOCaaS, GRCaaS)
  • Minimum ten (10) years of hands-on GRC experience, e.g., as an ISSO/ISSE/ISSM, SCA.
  • At least two (2) active, high-level program management and/or cybersecurity certifications such as PMP, CISSP, CISM, CEH, CASP, CCSP, CCSK, or Security+.
  • Minimum two (2) years of hands-on experience with JCAM
  • Bachelors Degree in a related field, or four (4) additional years of related experience

Clearance:

  • Minimum Active Top Secret clearance with SCI eligibilit

Other Required Skills & Qualifications:

  • Intimate familiarity with FISMA, NIST 800-53, RMF, FedRAMP, SA&A, IT security audits, vulnerability and POA&M remediation, executive orders and directives, BODs, and OMB cyber memoranda
  • Exceptional interpersonal skills to establish and maintain positive working relationships with all stakeholders
  • Expert-level command of the English language (oral and written), with experience interacting effectively at the CIO and CISO levels of large organizations
  • Expert-level organizational skills and ability to keep a multitude of tasks and projects on track at all times and with minimal supervision
  • Experience with cybersecurity tools such as vulnerability management, vulnerability scanning, endpoint management, data protection, SIEM, and GRC automation platforms

Location:

  • This position is currently performed remotely but the work location is subject to change at the customer’s sole discretion. Candidates must be located in the DC-metro area and be willing to adapt to a hybrid or on site work location in Washington DC if required.
Preferred Qualifications:
  • Masters degree or higher in cybersecurity, information assurance, or related
  • Additional advanced cybersecurity-related certifications
  • Cybersecurity consulting experience is a plus
Benefits 
  •         Generous cost sharing for medical insurance for the employee and dependents 
  •         100% company paid dental insurance for employees and dependents 
  •         100% company paid long-term and short-term disability insurance 
  •         100% company paid vision insurance for employees and dependents 
  •         401k plan with generous match and 100% immediate vesting 
  •         Competitive Pay 
  •         Generous paid leave and holiday package 
  •         Tuition and training reimbursement 
  •         Life and AD&D Insurance
About AnaVation 
AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.  
 
If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you! 
 
AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.