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Customer Success Program Jobs (NOW HIRING)

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

Identify, test, and continuously refine customer engagement strategies, playbooks, and scalable success programs using data to determine what drives the greatest customer and business impact and help ...

Realtime Robotics

Customer Success Manager

Boston, MA · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

SalesJack

Founding Customer Success Manager

Chicago, IL · On-site

What You'll Do Collaborate directly with founders to build out our customer success program: * Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short videos ...

1-800-Got-Junk of SE Florida

$55K - $75K/yr

Department Customer Success Experience 2-5 years $55,000-$75,000/year Skills Client Success Program Coordination CRM Management Stakeholder Management Admissions Support International Logistics ...

Penske

Director - Customer Success

Reading, PA

The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key ...

Verana Health

Customer Success Manager

Manhattan, NY · On-site

$140K - $160K/yr

Help build internal processes and playbooks as we scale the function What you'll need: * 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing ...

Penske

Director - Customer Success

Reading, PA · On-site

The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key ...

Cambio

Customer Success Lead

Manhattan, NY · On-site

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio's Customer Success Lead, you will own the end-to-end ...

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

Manager, Customer Success New York City, New York Dealpath is hiring a Manager, Customer Success to ... Oversee training programs, both web based and in person , that help customer teams move from basic ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Oversee training programs, both web based and in person , that help customer teams move from basic ... Build the playbooks, processes, and success metrics that let Customer Success scale predictably as ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Oversee training programs, both web based and in person , that help customer teams move from basic ... Build the playbooks, processes, and success metrics that let Customer Success scale predictably as ...

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Customer Success Program information

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How much do customer success program jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer success program in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

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What cities are hiring for Customer Success Program jobs?

Cities with the most Customer Success Program job openings:

What are the most commonly searched types of Customer Success Program jobs?

The most popular types of Customer Success Program jobs are:

What states have the most Customer Success Program jobs?

States with the most job openings for Customer Success Program jobs include:

What are popular job titles for Customer Success Program?

Popular job titles for Customer Success Program:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Manager, Growth

New York, NY • On-site, Remote

Nylas
Software Development • 51 - 200 employees
Learn more about Nylasexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Own the growth strategy across a portfolio of SMB customers by identifying opportunities to increase customer value and expand their investment in Nylas.

  • Analyze customer data, API usage, product adoption, and lifecycle signals to prioritize outreach and identify accounts with the greatest growth potential.

  • Execute scalable, data-driven engagement strategies to manage a high-volume customer portfolio and build trusted customer relationships.

Job description

The Company
At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
The Team
Our Customer Success organization is dedicated to maximizing customer value, driving Net Revenue Retention, and helping customers achieve meaningful business outcomes with the Nylas platform. We combine strategic customer engagement with operational excellence, leveraging data, automation, and scalable processes to deliver exceptional customer experiences.
As our customer base continues to grow, we're investing in a dedicated Growth Customer Success team focused on helping our SMB customers realize greater value from the Nylas platform while uncovering opportunities to expand their investment with us. This team plays a key role in identifying high-potential growth opportunities across a large customer base while developing scalable engagement strategies that help both our customers and our business grow.
The Role
We are seeking a Growth Customer Success Manager to help build and scale our SMB customer growth strategy.
Reporting to the Director of Customer Success, you'll own growth across a high-volume portfolio of SMB customers by identifying expansion opportunities, increasing product adoption where it creates commercial value, and helping customers maximize the value they realize from Nylas.
This is a highly proactive role focused on discovering opportunities-not simply responding to them. You'll leverage customer data, product usage insights, AI-powered tools, and thoughtful outreach to identify customers with growth potential and engage them before opportunities are missed.
This role is ideal for someone who enjoys building relationships at scale, spotting patterns in customer behavior, experimenting with new engagement strategies, and proactively uncovering commercial opportunities. You'll work closely with Enterprise Customer Success Managers, Sales, Revenue Operations, and other cross-functional teams while helping shape how Nylas approaches digital customer success for our long-tail customer base.
What You'll Do
  • Own the growth strategy across a portfolio of SMB customers, proactively identifying opportunities to increase customer value and expand their investment in Nylas.
  • Analyze customer health, API usage, product adoption, lifecycle stage, and other signals to prioritize outreach and identify accounts with the greatest growth potential.
  • Execute scalable, data-driven engagement strategies that balances personalized outreach with automation to effectively manage a high-volume customer portfolio.
  • Partner with customers to increase product adoption where it supports stronger business outcomes and commercial growth.
  • Identify and qualify expansion opportunities before collaborating with Enterprise Customer Success Managers or Account Executives as accounts mature and exceed defined portfolio thresholds.
  • Build trusted customer relationships while managing a high-volume portfolio through a combination of personalized engagement and scalable digital success programs.
  • Partner with Customer Success Operations and Revenue Operations to improve playbooks, customer journeys, automation, and digital engagement strategies.
  • Leverage AI tools such as ChatGPT and other emerging technologies to improve productivity, research customer accounts, personalize outreach, and enhance day-to-day workflows.
  • Maintain accurate customer data and account activity within HubSpot, Vitally, and other Customer Success systems.
  • Identify, test, and continuously refine customer engagement strategies, playbooks, and scalable success programs using data to determine what drives the greatest customer and business impact and help shape the future of our SMB customer success program.

What Success Looks Like
  • Consistently generate qualified expansion opportunities across your SMB customer portfolio.
  • Increase expansion ARR by proactively identifying customers with strong growth potential.
  • Build trusted relationships across a broad portfolio of customers through timely, thoughtful engagement.
  • Develop scalable outreach strategies that improve customer engagement while allowing the team to efficiently manage a high-volume portfolio.
  • Partner with Customer Success leadership to refine and expand our digital customer success strategy as the program continues to grow.
  • Help establish repeatable customer success motions that become the foundation for our growing SMB Customer Success program.

What You'll Bring
  • 2-5 years of experience in Customer Success, Account Management, Sales, Business Development, Customer Growth, or a similar customer-facing role within a B2B SaaS organization.
  • Strong communication and discovery skills, with the ability to build trust, uncover customer needs, and identify commercial opportunities.
  • Demonstrated curiosity and commercial instincts, with the ability to recognize customer needs and confidently identify opportunities for growth without waiting for inbound requests.
  • A proactive mindset and a willingness to take initiative rather than waiting for opportunities to come to you.
  • Strong organizational skills with the ability to effectively prioritize work across a large portfolio of customers.
  • Comfort using data to prioritize outreach and inform customer conversations.
  • Familiarity with CRM and Customer Success platforms such as HubSpot, Vitally, Salesforce, or similar technologies.
  • Comfortable leveraging modern AI tools such as ChatGPT to improve productivity, research customer accounts, draft communications, and streamline day-to-day work.
  • A collaborative approach and the ability to work effectively across Customer Success, Sales, Revenue Operations, Product, and Support.
  • A growth mindset and genuine enthusiasm for learning, experimenting, and continuously improving.

Interview Process
  • Round 1: 30-minute Google Meet discussion with the Hiring Manager
  • Round 2: Practical exercise focused on customer prioritization and identifying expansion opportunities
  • Round 3: Team & culture interview with CSMs and cross-functional stakeholders
  • Round 4: 45-minute discussion with the Chief Customer Success Officer

Throughout the interview process, we'll be looking for candidates who demonstrate curiosity, strong customer judgment, and commercial thinking. We encourage candidates to share examples of how they've proactively identified opportunities, improved customer outcomes, influenced growth, or solved challenging customer problems through thoughtful engagement.
Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

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