$140 - $150/hr
Overview The Customer Success Program Manager (M3) owns the end-to-end partner operating model, launch execution, customer health management system, performance framework, governance layer, and scale ...
$140 - $150/hr
Overview The Customer Success Program Manager (M3) owns the end-to-end partner operating model, launch execution, customer health management system, performance framework, governance layer, and scale ...
$95 - $135/hr
Digital Program Manager, Customer Success Full Time Professional Remote United States Nashville, TN, US Digital Program Manager, Customer Success Role Overview Uniguest is seeking a Digital Program ...
$95 - $135/hr
Digital Program Manager, Customer Success Full Time Professional Remote United States Nashville, TN, US Digital Program Manager, Customer Success Role Overview Uniguest is seeking a Digital Program ...
$90 - $120/hr
About the Customer Success Program Manager MarketStar is seeking a Program Manager to support our newest SaaS client in Salt Lake City. As a Program Manager, you will be responsible for leading and ...
New
$90 - $120/hr
About the Customer Success Program Manager MarketStar is seeking a Program Manager to support our newest SaaS client in Salt Lake City. As a Program Manager, you will be responsible for leading and ...
New
$128 - $161/hr
This program strategy encompasses the activities, resources, and relationships necessary to ... The Customer Success Manager uses their immense expertise in the Company's platform and products as ...
$128 - $161/hr
This program strategy encompasses the activities, resources, and relationships necessary to ... The Customer Success Manager uses their immense expertise in the Company's platform and products as ...
$55 - $75/hr
Department Customer Success Experience 2-5 years $55,000-$75,000/year Skills Client Success Program Coordination CRM Management Stakeholder Management Admissions Support International Logistics ...
$55 - $75/hr
Department Customer Success Experience 2-5 years $55,000-$75,000/year Skills Client Success Program Coordination CRM Management Stakeholder Management Admissions Support International Logistics ...
$140 - $200/hr
The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key ...
Posted today
$140 - $200/hr
The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key ...
Posted today
$131 - $197/hr
Deep expertise in designing and scaling customer success programs with direct accountability for ... retention and growth outcomes. * Exceptional executive relationship management and communication ...
New
$131 - $197/hr
Deep expertise in designing and scaling customer success programs with direct accountability for ... retention and growth outcomes. * Exceptional executive relationship management and communication ...
New
$150 - $185/hr
Participate in the development of best practices, tools, and resources to continuously elevate Whip Media's customer success program. * Industry Expertise: Maintain a strong understanding of the ...
$150 - $185/hr
Participate in the development of best practices, tools, and resources to continuously elevate Whip Media's customer success program. * Industry Expertise: Maintain a strong understanding of the ...
$120 - $180/hr
The ideal candidate is a strong coach with experience building scaled Customer Success programs. They are comfortable creating structure in ambiguous environments and have designed AI-enabled ...
Posted today
$120 - $180/hr
The ideal candidate is a strong coach with experience building scaled Customer Success programs. They are comfortable creating structure in ambiguous environments and have designed AI-enabled ...
Posted today
$130 - $210/hr
The ideal candidate is a strong coach with experience building scaled Customer Success programs. They are comfortable creating structure in ambiguous environments and have designed AI-enabled ...
Posted today
$130 - $210/hr
The ideal candidate is a strong coach with experience building scaled Customer Success programs. They are comfortable creating structure in ambiguous environments and have designed AI-enabled ...
Posted today
$120 - $160/hr
Your mission At UiPath, Customer Success Managers (CSMs) are strategic advisors and executors ... Program & Portfolio Management * Lead complex, multi-workstream transformation programs involving ...
$120 - $160/hr
Your mission At UiPath, Customer Success Managers (CSMs) are strategic advisors and executors ... Program & Portfolio Management * Lead complex, multi-workstream transformation programs involving ...
$150 - $200/hr
Establish and scale customer success programs, processes, and customer lifecycle frameworks * Create a culture centered on customer outcomes, ownership, accountability, curiosity, continuous ...
New
$150 - $200/hr
Establish and scale customer success programs, processes, and customer lifecycle frameworks * Create a culture centered on customer outcomes, ownership, accountability, curiosity, continuous ...
New
$120 - $170/hr
Instrument everything to tie education and program performance to retention Customer ownership (~50 ... Surface product blockers, expansion signals, and success stories to Product, Sales, and Marketing ...
$120 - $170/hr
Instrument everything to tie education and program performance to retention Customer ownership (~50 ... Surface product blockers, expansion signals, and success stories to Product, Sales, and Marketing ...
$120 - $180/hr
Austin, Texas About The Role Program Manager, Digital Customer Success Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
$120 - $180/hr
Austin, Texas About The Role Program Manager, Digital Customer Success Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales ... Oversee customer advocacy initiatives, including NPS and reference programs, using customer ...
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales ... Oversee customer advocacy initiatives, including NPS and reference programs, using customer ...
$60 - $90/hr
Implement onboarding and training programs for new Nonprofit customers. Ensure Nonprofits are well ... Customer success execution: Collaborate across the organization to develop and implement customer ...
$60 - $90/hr
Implement onboarding and training programs for new Nonprofit customers. Ensure Nonprofits are well ... Customer success execution: Collaborate across the organization to develop and implement customer ...
$130 - $145/hr
We're building the AI-driven future of customer success, from retention to growth! We're building ... Develop and iterate on scalable programs to improve retention and mitigate risk, demonstrating ...
$130 - $145/hr
We're building the AI-driven future of customer success, from retention to growth! We're building ... Develop and iterate on scalable programs to improve retention and mitigate risk, demonstrating ...
$120 - $190/hr
What we do The Customer Success organization is responsible for customer retention, growth ... programs. * Ensure customers achieve measurable business outcomes and maximize value from Exol ...
New
$120 - $190/hr
What we do The Customer Success organization is responsible for customer retention, growth ... programs. * Ensure customers achieve measurable business outcomes and maximize value from Exol ...
New
$60 - $90/hr
Encourage participation in customer advocacy programs, case studies, and reference opportunities. Account Monitoring & Reporting * Maintain accurate customer records within CRM and Customer Success ...
$60 - $90/hr
Encourage participation in customer advocacy programs, case studies, and reference opportunities. Account Monitoring & Reporting * Maintain accurate customer records within CRM and Customer Success ...
$140 - $190/hr
We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer ... Strong program management skills: running multiple concurrent projects, proactively identifying and ...
New
$140 - $190/hr
We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer ... Strong program management skills: running multiple concurrent projects, proactively identifying and ...
New
Customer Success Program information
What is a customer success program?
A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
How does a customer success program professional typically collaborate with other departments to enhance the client experience?
Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.
What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?
To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.
What is the difference between Customer Success Program vs Customer Success Manager?
| Aspect | Customer Success Program | Customer Success Manager |
|---|---|---|
| Primary Role | Develops and manages customer success initiatives, programs, and strategies at an organizational level | Manages individual customer accounts to ensure satisfaction and retention |
| Focus | Program development, process improvement, and overall customer success metrics | Customer relationship management, onboarding, and support |
| Credentials | Often requires experience in customer success, project management, or related fields | Typically requires experience in customer service, account management, or sales |
| Work Environment | Cross-functional teams, strategic planning sessions, customer success departments | Direct interaction with customers, account teams, and support staff |
In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.
What are the most commonly searched types of Customer Success Program jobs in Kentucky?
The most popular types of Customer Success Program jobs in Kentucky are:
What are popular job titles related to Customer Success Program jobs in Kentucky?
For Customer Success Program jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Kentucky look for?
The top searched job categories for Customer Success Program jobs in Kentucky are:
- Manager Of Customer Success
- Spanish Speaking Customer Success Manager
- Weekend Customer Success Manager
- Freelance Customer Success Manager
- Senior Customer Onboarding
- Ehr Customer Success Manager
- Customer Success Saas
- Educational Customer Success Manager
- Remote Customer Success
- Customer Success Program Manager
What cities in Kentucky are hiring for Customer Success Program jobs?
Cities in Kentucky with the most Customer Success Program job openings:
$140 - $150/hr
Other
Posted 4 days ago
Job description
Overview
#J-18808-LjbffrThe Customer Success Program Manager (M3) owns the end-to-end partner operating model, launch execution, customer health management system, performance framework, governance layer, and scale readiness for a financial solutions CSM initiative. The M3 serves as the primary operational lead managing executive client alignment, quality architecture, SLA compliance, and cross-functional escalation models. During initial program launch phases, the M3 also carries direct frontline team management and quality oversight responsibilities prior to deploying dedicated frontline manager layers.
Salary: $140-150k +15% Performance Bonus
What You Will Do Core Responsibilities- Program Governance & Operating Model: Establish and operate the partner-scale management structure, QA process, coaching framework, reporting cadence, governance layer, and cross-functional escalation protocols.
- Scorecard & Analytics Architecture: Translate client scorecards into portfolio heat maps, health signals, risk and opportunity thresholds, success plan standards, engagement triggers, dashboards, and executive business reviews.
- Launch & Ramp Execution: Own launch readiness across recruiting funnel alignment, candidate assessment workflows, dedicated trainer integration, systems access provisioning, and AI role-play readiness gates.
- Direct Launch Leadership: Provide direct team management, coaching, interaction reviews, corrective action, and escalation support during initial program launch phases before frontline managers are deployed.
- Executive Client Alignment & SLAs: Partner with client enterprise stakeholders to align on written metric definitions, numerical targets, data sources, attribution rules, authority boundaries, and formal SLA commencement.
- Capacity & Portfolio Optimization: Continually optimize staffing allocation, management ratios, portfolio distribution (dedicated vs. pooled coverage models), training reinforcement, and workflow routing based on operating data.
- Operational Reviews & Improvement: Lead weekly operating reviews, monthly business reviews, root-cause analyses on customer churn/adoption friction, and documented continuous improvement plans.
- Executive CS Leadership: Minimum of 7 to 10+ years of progressive leadership experience building, scaling, and managing customer success, account management, renewal, or commercially accountable enterprise organizations.
- Domain Expertise: Deep background in payments processing, merchant services, banking, lending, fintech, money movement, or financial software environments.
- Performance Architecture Mastery: Strong command of customer health frameworks, interaction quality systems, engagement automation tools, and executive scorecard reporting.
- Cross-Functional Navigation: Demonstrated ability to collaborate and operationalize workflows across Customer Success, Sales, Support, Product, Risk Operations, Payments Operations, Billing, Compliance, Security, and enterprise executive stakeholders.
- Enterprise Managed Services Leadership: Track record building and operating outsourced or partner delivery models for Fortune 500 technology clients.
- Advanced Platform Familiarity: Hands-on familiarity with candidate screening frameworks, conversation intelligence platforms, and AI-driven role-play readiness platforms.
- Ramp & Scale Execution: On‑time cohort recruitment, assessment throughput, AI readiness pass rates, system access provisioning, and time to live contact.
- Program Commercial Outcomes: Program‑wide activation, payment volume expansion, customer retention, and qualified cross‑sell lead generation.
- Quality & Operational Rigor: Program‑wide quality scores, CRM documentation compliance, case routing accuracy across operational teams, escalation resolution, and cost‑to‑serve management.
- Governance & SLA Performance: Executive business review effectiveness, SLA compliance, risk mitigation execution, and scale readiness across successive cohorts.
USD $140,000.00 - USD $150,000.00 /Yr.
We are an equal opportunity employer committed to building an inclusive workplace.