ZipRecruiter

Log In

1

Customer Success Program Jobs in Kentucky (NOW HIRING)

EmployBridge

Gig Worker Success Manager

Florence, KY · On-site

This role ensures client satisfaction and engagement through superior customer service and develops ... program expectations • Develops and executes effective recruiting strategies that deliver the ...

Employbridge

Gig Worker Success Manager

Florence, KY

This role ensures client satisfaction and engagement through superior customer service and develops ... program expectations • Develops and executes effective recruiting strategies that deliver the ...

ShipMonk

Merchant Success Manager

Louisville, KY

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will ... programs and enhance merchant satisfaction. Who we are: * We are an outcome-driven and merchant ...

Xometry

Program Manager, Operations

Lexington, KY · Hybrid

Collaborate with product, engineering, supply chain, and customer success teams to implement operational improvements and drive measurable outcomes. * Develop and monitor KPIs to track program ...

Xometry

Program Manager, Operations

Lexington, KY · On-site

Collaborate with product, engineering, supply chain, and customer success teams to implement operational improvements and drive measurable outcomes. * Develop and monitor KPIs to track program ...

Xometry

Program Manager, Operations

Lexington, KY · Hybrid

Collaborate with product, engineering, supply chain, and customer success teams to implement operational improvements and drive measurable outcomes. * Develop and monitor KPIs to track program ...

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Jobs in Kentucky

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Kentucky? The most popular types of Customer Success Program jobs in Kentucky are:
What are popular job titles related to Customer Success Program jobs in Kentucky? For Customer Success Program jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Kentucky look for? The top searched job categories for Customer Success Program jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Success Program jobs? Cities in Kentucky with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Kentucky as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

CUSTOMER SUCCESS MANAGER

L2 Aviation Solutions, LLC

Erlanger, KY • On-site

Full-time

Posted 3 days ago

Job description

At L2 Aviation, we do far more than engineer, manufacture, and integrate aviation systems—we deliver confidence, reliability, and innovative solutions that keep our customers connected around the world. As a global leader in avionics integration and aerospace solutions, we partner with airlines, OEMs, MROs, suppliers, and operators to provide exceptional service throughout every stage of the customer journey.


As we continue to expand, we're looking for a Customer Success Manager who is passionate about building relationships, solving complex challenges, and creating an outstanding customer experience. If you're someone who thrives on connecting customers with the right solutions and enjoys working in a collaborative, fast-paced environment, we'd love to have you on our team.


WHY WORK WITH US:

  • L2 Aviation is a leading provider of worldwide aviation services that include aircraft engineering, aircraft modifications, aircraft parts sales and brokerage, aircraft wiring harness manufacturing, avionics product manufacturing and avionics design and integration represented by a world class team utilizing the latest in state-of-the-art technologies with the support of a highly skilled and experienced workforce.



WHY YOU’LL LOVE WORKING HERE:

  • At L2 Aviation, you'll have the opportunity to build meaningful customer relationships, collaborate with industry experts, and make a direct impact on the success of innovative aerospace programs within a growing, customer-focused organization. Here’s what makes our environment unique:
    • Be the Voice of the Customer: Build meaningful relationships while helping customers achieve success through innovative aviation solutions.
    • Make a Difference: Your work directly influences customer satisfaction, retention, and company growth.
    • Collaborative Culture: Partner with engineering, operations, sales, and executive leadership to solve complex challenges.
    • Professional Growth: Expand your skills within a growing global aerospace organization committed to employee development.
    • Innovation in Aviation: Join a company that is shaping the future of aircraft integration, connectivity, and customer service.


WHAT YOU WILL DO:

  • The Customer Success Manager serves as the primary advocate for our customers, ensuring they receive exceptional support, proactive communication, and strategic guidance throughout their partnership with L2 Aviation. This role goes beyond traditional customer service by strengthening customer relationships, coordinating cross-functional support, and identifying opportunities to enhance customer satisfaction, retention, and long-term growth. You will:


  • Serve as the primary point of contact for customer inquiries related to pricing, proposals, subscription services, order status, and general account support.
  • Build trusted relationships with customers by providing proactive communication and responsive service.
  • Advocate for customer needs internally to ensure timely issue resolution and exceptional service delivery.
  • Partner with Account Management to strengthen existing customer relationships and identify growth opportunities.
  • Develop and implement customer retention strategies that strengthen long-term partnerships and support revenue growth.
  • Coordinate cross-functional teams including Engineering, Operations, Planning, Logistics, and Sales to deliver customer solutions.
  • Lead customer-facing initiatives and coordinate meetings, project updates, and technical discussions.
  • Gather customer feedback and recommend process improvements, new services, and product enhancements.
  • Process customer purchase orders, sales order entry, tracking, and related ERP transactions.
  • Support proposal development and customer response management.
  • Assist Sales and Marketing with trade shows, conferences, customer events, and promotional activities.
  • Maintain accurate customer information within CRM and ERP systems.
  • Ensure compliance with customer service Standard Operating Procedures (SOPs).
  • Recommend improvements to templates, workflows, customer communications, and internal processes.
  • Support continuous improvement initiatives that enhance customer experience and operational efficiency.
  • Perform additional duties as assigned by department management.



WHAT YOU BRING:

  • You’ll thrive in this role if you bring:
    • Bachelor's degree in Business, Communications, Marketing, Information Systems, Customer Success, or related field preferred (equivalent experience considered).
    • 7+ years of customer service, customer success, or client support experience.
    • 5+ years of customer relationship management or account management experience preferred.
    • Working knowledge of the aviation, aerospace, or technical services industry preferred.
    • Experience working with cross-functional engineering or technical teams highly desirable.
    • Strong customer-first mindset with exceptional relationship-building skills.
    • Excellent written, verbal, and interpersonal communication skills.
    • Strong organizational skills with the ability to manage multiple priorities simultaneously.
    • Experience utilizing CRM and ERP systems to manage customer information and business processes.
    • Proficiency in Microsoft Office Suite including Outlook, Excel, Word, Teams, and SharePoint.
    • Technical writing or document editing experience is a plus.
    • Strong problem-solving abilities and the ability to remain calm under pressure.
    • Ability to travel occasionally for customer meetings, company events, and industry conferences.
    • Ability to read, write, and speak English fluently.
    • Must submit to and pass pre-employment drug testing and any applicable company/FAA Drug and Alcohol Abuse Program that may be required.
    • Must be able to pass required background checks, including a 10-year TSA check if airport access or badging is required.



**DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS ABOVE**

Due to the heavy volume of replies we receive; we respectfully cannot accept resumes which are received by fax nor individual inquiries by phone.


This position is not open to agencies or recruiting firms.


L2 Aviation is an equal opportunity employer and promotes a drug-free environment. A COMPLETE BACKGROUND CHECK IS REQUIRED FOR CONSIDERATION OF THIS POSITION.