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Customer Success Program Jobs in Missouri (NOW HIRING)

Jobgether

Our partner is looking for a Director, Customer Success EMEA based in Netherlands. This is a senior ... Access to learning and development platforms, mentoring programs, and global training initiatives.

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Specialist

Clayton, MO

$57K - $98K/yr

As a Customer Success Specialist / Project Manager within Business Licensing, you will build upon ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Specialist

Clayton, MO · On-site

$57K - $98K/yr

As a Customer Success Specialist / Project Manager within Business Licensing, you will build upon ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Specialist

Clayton, MO · On-site

$57K - $98K/yr

As a Customer Success Specialist / Project Manager within Business Licensing, you will build upon ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Specialist

Clayton, MO · On-site

$57K - $98K/yr

As a Customer Success Specialist / Project Manager within Business Licensing, you will build upon ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Specialist

Saint Louis, MO · On-site

$57K - $98K/yr

As a Customer Success Specialist / Project Manager within Business Licensing, you will build upon ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Specialist

Clayton, MO · On-site

$57K - $98K/yr

As a Customer Success Specialist / Project Manager within Business Licensing, you will build upon ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Associate

Clayton, MO · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Missouri

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Missouri? For Customer Success Program jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Missouri look for? The top searched job categories for Customer Success Program jobs in Missouri are:
Customer Success Program jobs near you

Director, Customer Success EMEA

Jobgether

On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success EMEA based in Netherlands.

This is a senior leadership opportunity to shape and scale customer success across the EMEA region within a fast-growing, enterprise technology environment. You will be responsible for building high-performing teams, driving customer value realization, and ensuring customers achieve strong outcomes across adoption, retention, and expansion. The role combines strategic leadership with operational excellence, requiring a deep focus on customer lifecycle management and data-driven execution. You will work closely with Sales, Product, Support, and Renewals to deliver a seamless, value-oriented customer experience. Operating in a dynamic, international context, you will play a key role in defining regional strategy while embedding scalable processes supported by automation and AI. This position is ideal for a customer-centric leader passionate about building teams, improving customer journeys, and driving measurable business impact.

Accountabilities
  • Lead, build, and scale a high-performing Customer Success organization across the EMEA region, including Customer Success Engineers and Specialists.
  • Define and execute regional customer success strategies focused on adoption, retention, expansion, and long-term customer value.
  • Own and optimize the end-to-end customer journey, ensuring a seamless experience from onboarding through renewal and growth.
  • Partner closely with Sales, Product Management, Support, and Renewals teams to align objectives and remove friction across the customer lifecycle.
  • Establish and manage key performance indicators across customer health, engagement, retention, and team performance to drive data-informed decisions.
  • Implement automation and AI-enabled tools to scale customer success operations, improve efficiency, and enhance proactive customer engagement.
  • Recruit, develop, and mentor high-performing talent while fostering a culture of accountability, learning, and customer obsession.
  • Drive change management initiatives and operational improvements to increase scalability, consistency, and impact across the region.
  • Identify risks and opportunities within the customer base and develop strategies to improve satisfaction, retention, and expansion outcomes.
  • Represent the EMEA Customer Success organization in global leadership discussions and contribute to broader strategic initiatives.
Requirements
  • 12+ years of progressive experience in Customer Success leadership within SaaS or enterprise technology environments.
  • Proven track record of building and scaling high-performing customer success teams across multiple markets or regions.
  • Strong experience driving customer adoption, retention, renewal performance, and revenue expansion outcomes.
  • Demonstrated ability to lead organizational transformation, process improvement, and technology-enabled scaling initiatives.
  • Experience implementing automation, data-driven frameworks, and AI-enabled tools to improve customer lifecycle management.
  • Strong understanding of customer health metrics, lifecycle strategies, and value realization frameworks.
  • Excellent leadership skills with a proven ability to mentor, develop, and inspire high-performing teams.
  • Strong executive presence with excellent communication, stakeholder management, and cross-functional collaboration skills.
  • Ability to translate customer insights into actionable strategies that drive measurable business outcomes.
  • Experience operating in complex, global, and fast-scaling organizational environments.
Benefits
  • Competitive compensation package aligned with senior leadership responsibilities.
  • Comprehensive health, dental, and vision insurance coverage for employees and dependents.
  • Life insurance, critical illness coverage, disability protection, and additional financial security benefits.
  • Generous paid time off, including annual leave, tenure-based additional days, wellness days, and volunteer days.
  • Monthly meal and lifestyle allowances supporting everyday wellbeing and flexibility.
  • Access to learning and development platforms, mentoring programs, and global training initiatives.
  • Opportunities for continuous professional growth in a global, high-impact technology organization.
  • Strong emphasis on work-life balance, wellbeing, and employee support programs.
  • Hybrid or remote flexibility depending on role and location eligibility requirements.
  • Inclusive, international work culture with a strong focus on collaboration and knowledge sharing.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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