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Customer Success Program Jobs in Missouri (NOW HIRING)

Jobgether

This is an opportunity for a proactive and ownership-driven professional who enjoys building scalable customer success programs. You will play a key role in strengthening customer partnerships and ...

Wolters Kluwer

Customer Success Specialist

Clayton, MO · On-site

$57K - $98K/yr

As a Customer Success Specialist / Project Manager within Business Licensing, you will build upon ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Specialist

Clayton, MO · On-site

$57K - $98K/yr

As a Customer Success Specialist / Project Manager within Business Licensing, you will build upon ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Associate

Clayton, MO · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Lamb Weston

Customer Success Rep 1

Louisiana, MO

Customer Success Rep 1 Location: Statewide Multi Use, VA Job Requisition ID: Req-271219 Time Type ... Well-being programs including companywide events and a wellness incentive program * Paid Time Off

Lambweston

Customer Success Rep 1

Louisiana, MO

Customer Success Rep 1 Location: Statewide Multi Use, VA Job Requisition ID: Req-271219 Time Type ... Well-being programs including companywide events and a wellness incentive program * Paid Time Off

Jobgether

Our partner is looking for a Customer Success Manager, MM/ENT based in Netherlands. This is an ... Comprehensive health and wellbeing support programs. * Paid parental leave. * Stock options and ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Missouri

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Missouri? For Customer Success Program jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Missouri look for? The top searched job categories for Customer Success Program jobs in Missouri are:
Customer Success Program jobs near you

Customer Success Manager

Jobgether

Remote

Full-time

Posted 20 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Netherlands.

We are looking for a customer-focused professional to help organizations maximize the value of a modern SaaS platform through strong relationships, strategic guidance, and proactive engagement.
In this role, you will own the customer journey from onboarding through long-term adoption, ensuring customers achieve measurable business outcomes.
You will act as a trusted advisor, partnering with clients to improve platform usage, satisfaction, retention, and growth opportunities.
The position combines relationship management, operational excellence, and strategic problem-solving in a fast-paced technology environment.
You will collaborate closely with Sales, Product, Support, Engineering, and Professional Services teams to deliver exceptional customer experiences.
This is an opportunity for a proactive and ownership-driven professional who enjoys building scalable customer success programs.
You will play a key role in strengthening customer partnerships and driving long-term business impact.

Accountabilities:

The Customer Success Manager will be responsible for managing customer relationships, increasing adoption, and ensuring clients achieve their desired business outcomes. This role requires a balance of strategic thinking, hands-on execution, and cross-functional collaboration to deliver exceptional customer experiences.

  • Own the customer lifecycle from post-implementation onboarding through full platform adoption and ongoing success.
  • Build strong relationships with key customer stakeholders, including operational teams, project leaders, and executive sponsors.
  • Act as a strategic advisor by sharing best practices, driving engagement, and helping customers achieve measurable value.
  • Develop customer success plans aligned with business objectives, adoption goals, and measurable outcomes.
  • Lead regular customer meetings, executive check-ins, and business reviews to maintain alignment and engagement.
  • Monitor customer health, adoption metrics, satisfaction levels, and renewal indicators.
  • Identify potential risks and proactively implement solutions to improve customer experience.
  • Manage escalations by coordinating with internal teams and ensuring timely issue resolution.
  • Maintain scalable customer success processes, playbooks, and operational frameworks.
  • Partner with Sales teams to identify expansion opportunities, support renewals, and contribute to account growth.
  • Gather customer feedback and collaborate with Product teams to improve solutions and prioritize enhancements.
  • Maintain accurate reporting on customer outcomes, retention, expansion opportunities, and success metrics.
Requirements:

The ideal candidate is an experienced Customer Success professional with a strong background in SaaS environments and a passion for building meaningful customer relationships. You should be comfortable managing enterprise accounts, solving complex challenges, and working collaboratively across multiple teams.

  • 5+ years of experience in an enterprise SaaS Customer Success role.
  • Proven experience managing multiple high-value customer accounts and driving adoption, satisfaction, and retention.
  • Strong customer relationship management and problem-solving skills.
  • Experience handling complex customer situations, escalations, change management, and user enablement.
  • Ability to combine strategic planning with hands-on execution.
  • Strong communication, presentation, and stakeholder management skills.
  • Experience using customer management and collaboration tools such as HubSpot, Jira, and Confluence.
  • Understanding of software development processes, product management, or product ownership is a plus.
  • Experience working in a high-growth or early-stage technology company is preferred.
  • Familiarity with the accounting industry or experience supporting accounting firms is strongly preferred.
  • Strong analytical mindset with the ability to interpret customer data and identify improvement opportunities.
  • Bachelor's degree or equivalent professional experience required.
  • Proactive, resourceful, and ownership-oriented approach to customer success.
Benefits:
  • Opportunity to join a fast-growing SaaS environment transforming how businesses operate.
  • Remote-friendly working model with flexibility to support productivity and work-life balance.
  • Competitive compensation package based on experience and location.
  • Opportunity to work with innovative technology and a collaborative global team.
  • Professional growth opportunities in a scaling organization.
  • Exposure to strategic customer partnerships and enterprise SaaS operations.
  • Inclusive workplace culture focused on equal opportunity and diverse perspectives.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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