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Customer Success Program Jobs in Missouri (NOW HIRING)

Route

Customer Success Manager

California, MO · On-site

$120 - $130/hr

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Role Overview ... Participate in executive sponsorship programs and facilitate engagement between Route leadership ...

Hackajob

Customer Success Manager

Kansas City, MO · On-site

$33.65 - $63.65/hr

Oracle Health Customer Success Manager The Oracle Health Customer Success Manager is responsible ... Program Management, Client Relationship Management and/or other client facing HCIT solution work.

Wolters Kluwer

Customer Success Associate

Clayton, MO

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer N.V.

Customer Success Associate

Clayton, MO · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Saint Louis, MO · On-site

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Missouri

Customer Success Program information

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are popular job titles related to Customer Success Program jobs in Missouri?

For Customer Success Program jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Missouri look for?

The top searched job categories for Customer Success Program jobs in Missouri are:

What cities in Missouri are hiring for Customer Success Program jobs?

Cities in Missouri with the most Customer Success Program job openings:

Customer Success Program jobs near you

Customer Success Manager

Route

California, MO • On-site

$120 - $130/hr

Other

Medical, Retirement, PTO

Posted 5 days ago

Job description

Customer Success Manager

Lehi, Utah, United States; New York, New York, United States

Role Overview

As a Customer Success Manager at Route, you will own a portfolio of strategic merchants and be responsible for driving revenue retention, growth, and long‑term customer success. This is an opportunity to move beyond traditional relationship management into true commercial ownership, thinking about your portfolio like a business by understanding renewal strategy, account profitability, and growth opportunities.

The team

The Customer Success team plays a pivotal role at Route, ensuring that merchants have all the tools and knowledge they need to get the most out of our Customer Experience Platforms. The team works closely with some of the biggest brands in our network, solving interesting challenges for merchants of all industries, sizes, and customer needs.

What you’ll do
  • Own a portfolio of strategic e‑commerce merchants across Route's Post‑Purchase Platform.
  • Manage the full customer lifecycle, including onboarding, adoption, renewals, retention, and contract negotiations.
  • Monitor account health, renewal risk, and commercial performance to drive long‑term merchant success.
  • Identify growth opportunities and partner with Account Executives to expand merchant relationships.
  • Support legacy contract migration efforts by transitioning merchants to standard commercial terms.
  • Participate in executive sponsorship programs and facilitate engagement between Route leadership and key merchant stakeholders.
  • Build trusted relationships through virtual and in‑person customer engagement.
What we’re looking for
  • 3–5 years of experience in Customer Success, Account Management, or a related post‑sale role, ideally within SaaS, e‑commerce technology, fintech, or a similarly complex B2B environment.
  • Experience owning renewals, retention, and customer growth objectives within a book of business.
  • Strong commercial acumen with the ability to understand account performance, identify risk, and uncover expansion opportunities.
  • Exceptional communication skills with a proactive, solutions‑oriented approach to customer management.
  • Executive presence and confidence engaging with senior stakeholders, including founders, executives, and business leaders.
  • High emotional intelligence and the ability to navigate complex customer conversations with professionalism and empathy.
  • Intellectual curiosity and a desire to deeply understand customer businesses, challenges, and goals.
  • Strong ownership mentality with a reputation for reliability, accountability, and follow‑through.
Equal Opportunity

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Total Rewards

We offer 95%–100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401(k) matching, formalized growth opportunities, learning and development, DEI programs and events, and more.

Pay Transparency

Salary for this role:

  • National: $120,000 – $130,000
  • New York City: $170,000 – $180,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Route’s equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Any individual compensation package is based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications, and other job‑related reasons.

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