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Customer Success Program Jobs in Missouri (NOW HIRING)

Socket.dev

Account Program Manager

California, MO · On-site

$110 - $140/hr

This role partners closely with Operations, Engineering, Quality, Supply Chain, and Sales to ensure exceptional customer service, on‑time delivery, and program success. The ideal candidate thrives ...

NFP Corp

AVP, Client Success

Chesterfield, MO

Serve as the primary advisor to the Client Success team on all matters related to pharmacy benefit management, including plan design, formulary management, rebates, and clinical programs * Guide the ...

Aon

AVP, Client Success

Chesterfield, MO · On-site

Experience developing training programs and operational documentation * Proven ability to partner cross-functionally with Product, Clinical, and Analytics teams * Strong analytical skills and a bias ...

Aon

AVP, Client Success

Wildwood, MO · On-site

Serve as the primary advisor to the Client Success team on all matters related to pharmacy benefit management, including plan design, formulary management, rebates, and clinical programs * Guide the ...

NFP

AVP, Client Success

Chesterfield, MO · On-site

Serve as the primary advisor to the Client Success team on all matters related to pharmacy benefit management, including plan design, formulary management, rebates, and clinical programs * Guide the ...

NFP Corp

AVP, Client Success

Chesterfield, MO · On-site

Serve as the primary advisor to the Client Success team on all matters related to pharmacy benefit management, including plan design, formulary management, rebates, and clinical programs * Guide the ...

Aon

AVP, Client Success

Chesterfield, MO · On-site

Serve as the primary advisor to the Client Success team on all matters related to pharmacy benefit management, including plan design, formulary management, rebates, and clinical programs * Guide the ...

NFP Corp

AVP, Client Success

Chesterfield, MO · On-site

Serve as the primary advisor to the Client Success team on all matters related to pharmacy benefit management, including plan design, formulary management, rebates, and clinical programs * Guide the ...

Maritz

Client Success Manager (CSM)

Fenton, MO · On-site

... Customer Experience (ICX) standards. * Serve as the primary contact for key internal and external partners supporting client programs. * Define project scope and develop pricing proposals for new ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Missouri

Customer Success Program information

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are popular job titles related to Customer Success Program jobs in Missouri?

For Customer Success Program jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Missouri look for?

The top searched job categories for Customer Success Program jobs in Missouri are:

What cities in Missouri are hiring for Customer Success Program jobs?

Cities in Missouri with the most Customer Success Program job openings:

Customer Success Program jobs near you

Customer Success Account Manager

Springfield, MO

GT Sales & Manufacturing Inc
See more jobs at GT Sales & Manufacturing Incexternal

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Description

18.00-21.00

GT Midwest Sales & Manufacturing is family-owned, and been in business for over 75 years!

As a Customer Success Account Manager, you will be working with customer related matters by assisting customers with orders, both inbound and outbound freight, loading and unloading material, and driving as needed. Strengths required: Ability to learn, open-minded, flexibility to embrace change and an eager attitude along with integrity and honesty.

Requirements

Essential Duties and Responsibilities include but are not limited to:

Accurately and efficiently answer customer questions, follow-up with orders, and meet with customers as needed.

In addition, perform warehouse duties that will include any shipping, receiving, or inventory related

functions

Follow Quality Procedures (QP's) and job specific duties as described in TWL and/or SXe.

Adhere to applicable Policies and Procedures (PPD's) and all work rules as found in the GT Midwest Employee Handbook

Complete Haz-Mat training and follow all applicable regulations

Complete fork lift training and operate fork lift equipment safely

Driving and Delivering product to customer as needed

Communicate with Warehouse Management of any problems, questions, or other concerns

Education and/or Experience

High School Diploma or equivalent

Clean driving record required

Experience in shipping, receiving, or warehousing operations a plus

Experience working in a customer oriented, fast paced operation required

Experience with RF scanning operations a plus


Language Skills

Must be able to read, write, and communicate orally in English to co-workers, managers, and possibly customers or vendors



Computer Skills

Basic computer skills are needed to access different programs in the GT ERP system

Daily use of addition, subtraction, multiplication, or division will be necessary

Calculating square footage product will be necessary

Understanding use of decimals and/or fractions will be necessary


Physical Demands


Warehouse Team Members will be required to use hands and arms to grab, feel, lift, push, reach; Other physical activities will include walking, standing, bending, and squatting

Employees will be required to repetitively lift up to 60 lbs

Fast paced environment

Warehouse temperature will range from 60-100degrees

Some overtime may be necessary on occasion


Warehouse Laborer Benefits Include:


Medical, Vision, and Dental Insurance

Short Term and Long Term disability

Voluntary term life

401-K plus match

Paid sick days and vacation days

Paid holidays


Apply