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Customer Success Program Jobs in Massachusetts (NOW HIRING)

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Manage a portfolio of enterprise customer accounts participating in the Guided Success program. * Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders ...

CodeRabbit

Scaled Success Program Manager

Boston, MA · On-site

$125K - $250K/yr

Role Overview As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering ... This is a high-impact, customer-facing role at the intersection of AI, software engineering ...

Anthropic

Customer Success Programs Manager

Boston, MA · On-site

Instrument every program with consumption, product telemetry, and qualitative signals. Know which ... You may be a good fit if you have: * 6-8+ years in Customer Success, with meaningful time in a ...

Mass General Brigham

BWH SUCCESS Program

Boston, MA · On-site

$17.71 - $25.28/hr

Job Summary The SUCCESS Program is a 3-month paid employment program designed to provide ... customer service, time management, and multi-tasking skills Education High School Diploma or ...

Massgeneralbrigham

BWH SUCCESS Program

Boston, MA

$17.71 - $25.28/hr

Job Summary The SUCCESS Program is a 3-month paid employment program designed to provide ... customer service, time management, and multi-tasking skills Education High School Diploma or ...

CallMiner

Customer Success Director

Waltham, MA · On-site

We are seeking a Customer Success Director to join our success team and lead the strategy ... As the primary partner for program leads and executive sponsors, you will ensure that their ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

Nasuni

Customer Success Manager

Boston, MA · On-site

You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and success planning while serving as a key advocate for the customer internally. This role operates within ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and success planning while serving as a key advocate for the customer internally. This role operates within ...

Cordance

Customer Success Manager

Boston, MA · On-site

Support standardized price increase programs , ensuring clear communication and customer alignment. * Leverage CRM and Success software to manage customer metrics, including but not limited to ...

Black Kite

Customer Success Manager

Boston, MA

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

LNS Research

Customer Success Manager

Cambridge, MA · On-site

$65K - $75K/yr

Our Customer Success Managerwill own client engagement, utilization, and value realization ... Employee Assistance Program * Employee Perks Discount Program * Flexible and supportive working ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

Our Customer Success Managerwill own client engagement, utilization, and value realization ... Employee Assistance Program * Employee Perks Discount Program * Flexible and supportive working ...

MongoDB

Customer Success Manager

Boston, MA

Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success ...

Entyre Care

Customer Success Specialist

Boston, MA · On-site

$60K - $72K/yr

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... programs, New Hampshire home care ecosystem, and case management is a plus. We've been made aware ...

Entyre

Customer Success Specialist

Boston, MA · On-site

$35/hr

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... programs, New Hampshire home care ecosystem, and case management is a plus. We've been made aware ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Massachusetts

Customer Success Program information

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Massachusetts? The most popular types of Customer Success Program jobs in Massachusetts are:
What are popular job titles related to Customer Success Program jobs in Massachusetts? For Customer Success Program jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Massachusetts look for? The top searched job categories for Customer Success Program jobs in Massachusetts are:
Customer Success Program jobs near you

Customer Success Manager - US

Tufin

Boston, MA • On-site, Remote

Full-time

Posted 14 days ago

Job description

Description
The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customers (management and Tufin champions and stakeholders) to develop adoption plans, measure progress against business objectives, coordinate internal resources, and help customers realize value from their investment in Tufin. Working closely with Technical Account Managers (TAMs), Professional Services, Support, Sales, and Product, the CSM serves as the primary customer advocate and trusted advisor throughout the customer lifecycle.
Key Responsibilities
  • Manage a portfolio of enterprise customer accounts participating in the Guided Success program.
  • Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders, coordinating internal resources and tracking progress against agreed adoption objectives.
  • Lead kickoff meetings, success reviews, adoption reviews, and Executive Business Reviews (QBRs).
  • Monitor customer health, product adoption, and progress toward agreed success outcomes.
  • Monitor and report on customer health, adoption, and success metrics to identify risks, measure progress, and support successful customer outcomes.
  • Coordinate Technical Account Managers, Professional Services, Support, and other internal teams to deliver customer priorities.
  • Own customer escalations and coordinate timely communication and resolution.
  • Identify opportunities to improve customer adoption, retention, and long-term success.
  • Partner with Sales on renewal planning and identify expansion opportunities where appropriate.
  • Represent the voice of the customer by providing feedback to Product Management and other internal stakeholders.
  • Contribute to the continuous improvement of Guided Success processes, customer engagement practices, and adoption methodologies based on customer feedback and operational experience.

Requirements
  • Bachelor's degree or equivalent experience.
  • 5+ years in Customer Success, Enterprise Account Management, Consulting, Technical
  • Account Management, Professional Services, Sales Engineering, Technical Support, or a similar enterprise customer-facing role.
  • Experience managing enterprise SaaS or enterprise software customers.
  • Strong executive communication and relationship management skills.
  • Excellent organizational, presentation, and problem-solving skills.
  • Ability to coordinate cross-functional teams and manage multiple customer engagements simultaneously.
  • Customer-focused mindset with a passion for delivering measurable business value.
  • Experience with networking, cybersecurity, cloud security, or enterprise infrastructure.

Preferred Qualifications
  • Familiarity with major network security vendors such as Cisco, Palo Alto Networks, Check Point, and Fortinet.
  • Experience with Salesforce and Customer Success platforms.
  • Understanding of customer adoption, customer health measurement, and value realization.

Success Measures
  • Successful execution of customer Success Plans and adoption plans with an eye on customer retention
  • Customer adoption and achievement of agreed business outcomes.
  • Improvement in customer health, satisfaction, and executive engagement.
  • Successful renewals and identification of growth opportunities.
  • Effective coordination of cross-functional resources to meet customer objectives.

Core Competencies
  • Customer Relationship Management
  • Strategic Planning
  • Customer Adoption
  • Drives change, owns outcomes, and delivers results
  • Executive Communication
  • Cross-Functional Collaboration
  • Problem Solving
  • Customer Advocacy

What Success Looks Like
Within your first 12 months you will:
  • Build trusted relationships with your portfolio of enterprise customers.
  • Develop and execute customer Adoption Plans aligned with customer business objectives.
  • Drive measurable customer adoption and value realization.
  • Deliver effective Executive Business Reviews and adoption reporting.
  • Partner successfully with Technical Account Managers, Professional Services, Support, and Sales.
  • Contribute to successful customer renewals and long-term customer success.

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