Customer Success Program Manager We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that ...
Customer Success Program Manager We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that ...
Customer Success Manager
Boston, MA · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Customer Success Manager
Boston, MA · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Customer Success Manager
Boston, MA · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Quick apply
Customer Success Manager
Boston, MA · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Customer Success Manager
Boston, MA · On-site
$140K - $160K/yr
Help build internal processes and playbooks as we scale the function What you'll need: * 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing ...
Customer Success Manager
Boston, MA · On-site
$140K - $160K/yr
Help build internal processes and playbooks as we scale the function What you'll need: * 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing ...
Customer Success Manager - US
Boston, MA · On-site +1
Manage a portfolio of enterprise customer accounts participating in the Guided Success program. * Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders ...
Customer Success Manager - US
Boston, MA · On-site +1
Manage a portfolio of enterprise customer accounts participating in the Guided Success program. * Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders ...
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
Quick apply
Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as required. * Engage and build relationships with customer executives and other influential stakeholders ...
BWH SUCCESS Program
Boston, MA · On-site
$17.71 - $25.28/hr
Job Summary The SUCCESS Program is a 3-month paid employment program designed to provide ... customer service, time management, and multi-tasking skills Education High School Diploma or ...
BWH SUCCESS Program
Boston, MA · On-site
$17.71 - $25.28/hr
Job Summary The SUCCESS Program is a 3-month paid employment program designed to provide ... customer service, time management, and multi-tasking skills Education High School Diploma or ...
BWH SUCCESS Program
$17.71 - $25.28/hr
Job Summary The SUCCESS Program is a 3-month paid employment program designed to provide ... customer service, time management, and multi-tasking skills Education High School Diploma or ...
BWH SUCCESS Program
$17.71 - $25.28/hr
Job Summary The SUCCESS Program is a 3-month paid employment program designed to provide ... customer service, time management, and multi-tasking skills Education High School Diploma or ...
Customer Success Manager
Boston, MA · On-site
$90K - $110K/yr
Customer Success Manager Black Kite is seeking a dynamic Customer Success professional responsible ... Compensation at Black Kite is more than just base pay -- we offer a total rewards program that ...
Customer Success Manager
Boston, MA · On-site
$90K - $110K/yr
Customer Success Manager Black Kite is seeking a dynamic Customer Success professional responsible ... Compensation at Black Kite is more than just base pay -- we offer a total rewards program that ...
Customer Success Manager
Boston, MA · On-site
You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and success planning while serving as a key advocate for the customer internally. This role operates within ...
Customer Success Manager
Boston, MA · On-site
You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and success planning while serving as a key advocate for the customer internally. This role operates within ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...
Quick apply
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...
Scaled Customer Success
Boston, MA · On-site
Pryzm brings together market intelligence, budget data, program visibility, and human insights into ... The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post ...
Scaled Customer Success
Boston, MA · On-site
Pryzm brings together market intelligence, budget data, program visibility, and human insights into ... The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post ...
Customer Success Manager
Boston, MA · On-site
$90 - $110/hr
... risk management programs in an increasingly complex digital environment. Our work has earned ... ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for ...
Customer Success Manager
Boston, MA · On-site
$90 - $110/hr
... risk management programs in an increasingly complex digital environment. Our work has earned ... ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...
Customer Success Program information
What is a customer success program?
A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
How does a customer success program professional typically collaborate with other departments to enhance the client experience?
Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.
What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?
To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.
What is the difference between Customer Success Program vs Customer Success Manager?
| Aspect | Customer Success Program | Customer Success Manager |
|---|---|---|
| Primary Role | Develops and manages customer success initiatives, programs, and strategies at an organizational level | Manages individual customer accounts to ensure satisfaction and retention |
| Focus | Program development, process improvement, and overall customer success metrics | Customer relationship management, onboarding, and support |
| Credentials | Often requires experience in customer success, project management, or related fields | Typically requires experience in customer service, account management, or sales |
| Work Environment | Cross-functional teams, strategic planning sessions, customer success departments | Direct interaction with customers, account teams, and support staff |
In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.
What are the most commonly searched types of Customer Success Program jobs in Massachusetts?
The most popular types of Customer Success Program jobs in Massachusetts are:
What are popular job titles related to Customer Success Program jobs in Massachusetts?
For Customer Success Program jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Massachusetts look for?
The top searched job categories for Customer Success Program jobs in Massachusetts are:
- Work From Home Customer Success Associate
- Customer Success Apprenticeship
- Associate Customer Success Manager
- Remote Senior Customer Success
- Manager Of Customer Success
- Customer Success Saas
- Director Customer Success Manager Remote
- Customer Success Consultant
- Contractual Customer Success Manager
- Entry Level Customer Success
Customer Success Program Manager
Boston, MA • On-site
Realtime Robotics Inc •
Industrial Automation Equipment Manufacturing • 51 - 200 employees51 - 200 employees
Other
This job post has expired today. Applications are no longer accepted.
Job description
Customer Success Program Manager
We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that have kept advanced robotics out of reach for all but the largest players, we're ushering in a new era of manufacturing—one where mass reshoring is not only viable, but inevitable.
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring that requests, escalations, and strategic priorities are tracked, communicated, and delivered with excellence. You will act as a trusted partner to customers while driving alignment and accountability across Sales, Application Engineering, Product, Support, and other internal stakeholders.
Customer Engagement & Relationship ManagementServe as the primary program-level point of contact for assigned customers, building trusted relationships across customer stakeholders from end users to executive sponsors.
- Lead regular customer touchpoints — including business reviews, status calls, and project check-ins — to communicate progress, surface risks, and align on priorities.
- Translate customer needs, feedback, and escalations into clearly defined internal initiatives with measurable outcomes and timelines.
- Proactively communicate updates, blockers, and milestone achievements to customers in a clear, professional manner.
- Partner with Sales, Customer Success Management, and Application Engineering to support renewals, expansions, and overall customer health.
- Willingness to travel to customer sites for key engagements, business reviews, and relationship-building activities.
Maintain a centralized view of all active customer-driven initiatives, ensuring each has a clear owner, timeline, and success criteria.
- Facilitate cross-functional stand-ups, working sessions, and alignment meetings with Sales, Application Engineering, Product, Support, and Operations teams.
- Track initiative progress against committed timelines; proactively identify risks, surface blockers, and drive resolution before they impact customers.
- Manage and control scope creep by documenting requests, establishing change control processes, and communicating tradeoffs to stakeholders.
- Build and maintain program dashboards, status reports, and documentation to provide real-time visibility into customer initiative health.
- Identify patterns across customer requests to inform product roadmap discussions and process improvements.
- Lead through influence without authority, driving accountability across teams that do not report directly to this role.
Design and implement scalable processes for intake, prioritization, and delivery of customer requests across internal teams.
- Define and document escalation paths, ensuring issues are routed to the right teams with appropriate urgency and follow-through.
- Conduct post-delivery retrospectives with internal teams and customers; capture lessons learned and implement process improvements.
- Align delivery timelines with software release schedules, support cycles, and organizational planning horizons.
- Monitor and report on key program health metrics including on-time delivery, customer satisfaction, and resolution time.
About Realtime Robotics
Sourced by ZipRecruiter
Industry
Industrial automation equipment manufacturing
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US
Year founded
2016