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Director Of Customer Success Jobs (NOW HIRING)

Steer

Manager of Customer Success

Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations ...

Method Financial

Head of Customer Success

Austin, TX · On-site

$225K - $275K/yr

The Impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

DNV GL

Head of Customer Success

Houston, TX · On-site

We are seeking an exceptional Head of Customer Success to lead the global Customer Success function for DNV's Pipeline software portfolio. Reporting to the Chief Revenue Officer, this leader will be ...

Clark

Head of Customer Success

Manhattan, NY · On-site

The Role We are hiring a Head of Customer Success to own Clark's live customer base and build the foundation for a world-class post-sale organization. This person will land first, protect the ...

Swimlane, Inc.

Director, Customer Success

Denver, CO · On-site

About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.

New

Connecteam

Director of Success

New York, NY · On-site

The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience. Key Responsibilities: * Ownership of Post-Onboarding ...

Doist

Head of Customer Success

Washington, DC · On-site

$165 - $185/hr

The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...

Coast

Manager of Customer Success

Draper, UT · On-site +1

About the Role We're looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds ...

Reteam

Head of Customer Success

... of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site +1

$130K - $150K/yr

Recruit, coach, empower and direct a team of Customer Success Managers to continue their career growth and retention * Invest in the team through weekly check-ins, quarterly career feedback check-ins ...

Ripple

Head of Customer Success & Support

Chicago, IL · On-site

As Head of Customer Success, you will own the full post-implementation customer experience - from go live through to deep adoption and long-term advocacy - for a global, enterprise customer base ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

Here at proteanTecs, you'll be part of a team that's unlocking deep insights to make electronics ... We are looking for a Director of Customer Success who combines deep semiconductor expertise with ...

CloudShare

VP of Customer Success

Denver, CO · On-site

$150K - $165K/yr

We are looking for an experienced VP of Customer Success to lead our global Customer Success organization and help customers maximize the value of CloudShare throughout their lifecycle. Reporting ...

Valeo Resources

VP of Customer Success

$141K - $181K/yr

Vice President of Customer Success Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like platform). We are currently seeking candidates for a full-time Vice ...

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All JobsOf Customer Success JobsDirector Of Customer Success Jobs

Director Of Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do director of customer success jobs pay per year?

As of Aug 13, 2026, the average yearly pay for director of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

What are the key skills and qualifications needed to thrive as a director of customer success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a director of customer success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What does a director of customer success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.
More about Director Of Customer Success jobs
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What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
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Director Of Customer Success jobs near you
Infographic showing various Director Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Customer Success

Heavy Construction Systems Specialists Inc

Houston, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.
WHO WE NEED:
Partnering with the CCO, you will own the execution of our Customer Success strategy through a period of rapid growth - driving retention (GRR), maturing our CS Operations/Analytics capabilities, and building a team that delivers measurable outcomes. You'll build on our reputation for excellent customer support, operating comfortably with customers, your team, and executive leadership alike, with fluency in the financial mechanics of retention (GRR, NRR, ACV, renewal economics).
Qualifications:
  • Renewals ownership and multi-product portfolio experience
  • 5+ years of progressive leadership experience in Customer Success or a related customer-facing function, including experience managing people managers (not just individual contributors)
  • Fluency with tools like Gainsight and Salesforce, with a track record of setting tooling strategy
  • Analytically fluent, able to question and validate retention analysis, distinguish correlation from causation, and identify root-cause drivers
  • Self-actualized and committed to continuous improvement in all processes and team operations
  • Expert communication skills, with the ability to hold C-level customer conversations that advance the relationship and move business forward for both parties
  • Strong SaaS business acumen, decisive execution, and cross-functional collaboration skills
  • Financially literate, comfortable with budget planning, GRR, and renewal economics
  • Proven experience in enterprise B2B SaaS, where product adoption is driven top-down. Understands how to navigate complex, multi-stakeholder environments and drive utilization through organizational change management rather than individual end-user (Product-Led Growth) motions
Preferred Qualifications:
  • 2+ years leading a $250M+ SaaS Customer Success organization
  • MBA or advanced business degree, or an industry-recognized Customer Success credential (e.g., Certified Customer Success Manager (CCSM) or Gainsight Certified Administrator)
Role Responsibilities:
Strategic Execution & Scale
  • Translate the CCO's vision into strategy and initiatives, ensuring the organization is set up correctly to execute and drive results
  • Design a team structure that can absorb fast growth across a multi-product portfolio and complex, multi-stakeholder B2B accounts.
  • Build execution plans that turn strategy into real operational change at scale.
  • Review and adjust plans as the business evolves, staying ahead of change rather than reacting to it.
  • Maintain a direct pulse on the customer base by regularly connecting with them to deeply understand their workflows, pain points, and business realities, using these frontline insights to inform and validate your strategic execution.
Center of Excellence
  • Evolve our Customer Success practices as we scale, focusing the team on high-value work: achieving customer goals and expanding the value of our products and services to drive customer lifetime value.
  • Define, model, and reinforce a department-wide culture that is customer-obsessed, outcome-focused, collaborative, and accountable.
  • Establish standard practices, playbooks, and workflows with the CS Leadership team to proactively anticipate and address emerging customer needs.
  • Strengthen account transitions and the end-to-end customer journey, ensuring clear ownership, seamless transitions, and early visibility into risk.
  • Set the tooling strategy for our broader technology stack. Proactively evaluate and implement new technologies to drive efficiency, scalability, and predictive capabilities that anticipate emerging customer needs.
Data-Driven Insight
  • Mature our health scoring, retention forecasting, and root-cause reporting, giving the business a credible view of account health and potential risks.
  • Lead variance analysis on GRR/renewal performance and communicate it credibly to stakeholders, explaining what's driving gaps, not just reporting the number.
  • Turn department performance into a clear, visual story for leadership with the data and the narrative behind it.
Cross-Functional Collaboration & Strategic Relationships
  • Partner in annual budget planning and informing renewal forecast assumptions.
  • Build a network of customer advocates and resolve cross-departmental friction independently.
  • Drive Net Dollar Retention (NRR) by identifying opportunities for expansion where our products deliver tremendous value to customers, and by actively generating and passing high-quality leads to the Sales department.
  • Partner with Implementation and Product Management to turn customer signals into action through a standing feedback loop.
  • Serve as the ultimate escalation point for the broader Customer Success team, proposing end-to-end resolutions structured for mutual benefit.
  • Engage strategically with various departments to drive customer advocacy programs such as Customer Advisory Boards (CABs) and HCSS Champions Program.
  • Collaborate with Marketing to build a systematic approach for cultivating referenceable customers, ensuring the CS team consistently identifies and flags high-value outcomes to be developed into public case studies and success stories
Key Performance Indicators:
  • As the Director of Customer Success, your impact will be measured by a combination of financial outcomes, operational maturity, and customer advocacy. Your primary KPIs include:
  • Renewal & Churn: Gross Retention Rate (GRR) and Churn ($ and %) against plan, with clear visibility of at-risk ARR and mitigation status.
  • Expansion / Qualified Leads: Expansion (NRR) contributed or influenced by the team.
  • Top-Down Adoption & Advocacy: Successful organizational change management milestones, and the volume of referenceable accounts generated for Marketing case studies.
  • Coverage Metrics: C-Suite Relationships, High-Risk Accounts, Success Plan Reviews, EBRs, Value Unlock Sessions, health score coverage, and updates.
Travel Requirements:
Limited travel. Required to be in office Tues/Wed
BENEFITS & PERKS:
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:
  • Flexible hybrid schedule
  • Medical, dental, and vision coverage with company-paid and employee-paid options
  • Paid holidays, sick days, and personal time off
  • Employee Resource Groups (ERGs) that foster connection and inclusion
  • On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
  • Dog-friendly campus and WiFi-accessible courtyards
  • 401(k) with a 5% company match
  • Coverage for employee professional development and wellness
  • And more!

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