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Vice President Customer Review Jobs (NOW HIRING)

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

New

Sago

VP, Customer Success

Woodbridge, NJ · Remote

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site +1

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable and complete wellness programs, used by organizations to improve the health and well-being of their ...

Key Data

VP, Customer Success

Dallas, TX · On-site

$50K/yr

Role and Responsibilities The VP, Customer Success ("VP") will own end-to-end accountability for ... review-driven engagement model for KeyData's largest customers. Twelve Month Mandate 1. Build the ...

Sago

VP, Customer Success

Woodbridge, NJ

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Armada

VP, Customer Engineering

$184K - $237K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class ... Implement global review cadences combining: * Architecture validation (CE) * Business case ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

The Vice President of Customer Success will lead the performance, execution, and day-to-day operations of WellRight's customer-facing functions, including Customer Success and Customer Support. This ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Sago

VP, Customer Success

Woodbridge, NJ

$139K - $179K/yr

POSITION SUMMARY The VP, CustomerSuccess,is responsible forleading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

TechSee

VP Customer Operations

Manhattan, NY · On-site +1

As VP Customer Operations, you will have ownership of how customers experience this new solution, from initial service design through seamless delivery and measurable business outcomes. Operating at ...

Energy Exemplar

VP Customer Success

Salt Lake City, UT · On-site

VP Customer Success Salt Lake City, Utah, United States In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering ...

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Showing results 21-40

All JobsVice President Customer Review Jobs

Vice President Customer Review information

See salary details

$79.5K

$163.2K

$262K

How much do vice president customer review jobs pay per year?

As of Aug 10, 2026, the average yearly pay for vice president customer review in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president of customer review do?

A Vice President of Customer Review is a senior executive responsible for overseeing all aspects of customer feedback, satisfaction, and review processes within a company. They develop and implement strategies to collect, analyze, and respond to customer reviews, ensuring that feedback leads to actionable improvements across products and services. This role often involves collaborating with marketing, product development, and customer service teams to enhance the overall customer experience and protect the company's reputation. Additionally, they may set policies for public responses to reviews and report insights to executive leadership to guide business decisions.

What are the key skills and qualifications needed to thrive as a vice president of customer review?

To thrive as a Vice President of Customer Review, you need strong leadership skills, a background in customer experience strategy, and a bachelor's or master's degree in business or a related field. Familiarity with customer feedback platforms, CRM systems, data analytics tools, and relevant certifications like CXPA are typically required. Excellent communication, critical thinking, and the ability to inspire cross-functional teams are standout soft skills. These competencies are crucial for driving customer satisfaction initiatives, making data-driven decisions, and ensuring continuous improvement in customer relations.

How does a vice president of customer review typically collaborate with other departments to improve customer satisfaction?

A Vice President of Customer Review works closely with departments such as product development, marketing, sales, and customer service to analyze customer feedback and identify areas for improvement. They often lead cross-functional meetings to share insights from customer reviews, develop action plans, and track the implementation of solutions. This collaborative approach ensures that customer concerns are addressed holistically, resulting in enhanced products, services, and overall customer experience. Building strong relationships with department heads is key to driving meaningful change based on customer input.

What is the difference between Vice President Customer Review vs Customer Service Director?

AspectVice President Customer ReviewCustomer Service Director
CredentialsTypically requires a bachelor’s degree; often an MBA or related advanced degreeBachelor’s degree in business, management, or related field
Work EnvironmentExecutive-level, strategic planning, cross-departmental collaborationOperational management, team leadership, customer interaction
Industry UsageUsed in large corporations focusing on customer experience and brand reputationCommon in retail, telecom, and service industries managing customer support teams

The Vice President Customer Review focuses on strategic oversight of customer feedback and brand reputation at an executive level, while the Customer Service Director manages daily customer support operations and team management. Both roles are vital but differ in scope, responsibilities, and seniority within the organization.

What cities are hiring for Vice President Customer Review jobs? Cities with the most Vice President Customer Review job openings:
What are the most commonly searched types of Customer Review jobs? The most popular types of Customer Review jobs are:
What states have the most Vice President Customer Review jobs? States with the most job openings for Vice President Customer Review jobs include:
What job categories do people searching Vice President Customer Review jobs look for? The top searched job categories for Vice President Customer Review jobs are:
Vice President Customer Review jobs near you
Infographic showing various Vice President Customer Review job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President, Customer Operations

BlackSky

Herndon, VA • On-site

$142K - $182K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

VP, Customer Operations
About Us:
BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets and events from around the globe. BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly. Our global team works with cutting-edge technology to make a difference around the world and prides itself on being people-first, customer-focused and fun.
Reporting to the COO, the Vice President of Customer Operations is responsible for driving world-class customer experience, retention, and growth across a set of customers supported by the Account Management team. The VP will define the operational strategy, build global high-performing teams, optimize the customer journey, and partner with Sales, Product, and Engineering leadership to ensure customers receive maximum value from BlackSky's unique real-time intelligence capabilities.
Key Responsibilities
  • Lead and scale multidisciplinary customer-facing organizations globally.
  • Develop operational processes, KPIs, and performance dashboards that measure satisfaction and drive improvements.
  • Recruit, mentor, and develop customer-centric teams across multiple regions.
  • Build and maintain trusted relationships with domestic and international government and commercial customers.
  • Lead complex, high-touch, technical customer engagements with long lifecycle demands.
  • Communicate effectively with executive-level and technical stakeholders.
  • Drive strategies that maximize customer retention, recurring revenue, and account expansion.
  • Build customer health metrics and forecasting models to track experience, usage, and growth potential.
  • Partner closely with Sales and Business Development to ensure seamless customer success and expansion.
  • Apply knowledge of remote sensing, geospatial analytics, and space-based intelligence solutions to customer needs.
  • Guide discussions on SLAs, data delivery, system integrations, and operational workflows.
  • Translate complex technical concepts to support decision-making for non-technical audiences.
  • Design and optimize onboarding, support, and retention processes across the full customer lifecycle.
  • Lead incident management, service reliability, and quality assurance initiatives.
  • Map and enhance the end-to-end customer journey for efficiency and satisfaction.
  • Translate BlackSky's corporate vision into a cohesive customer operations strategy.
  • Provide insights and customer intelligence that guide product prioritization and roadmap evolution.
  • Work closely with Sales, Product, Engineering, Marketing, and Executive Teams to support strategic priorities.
  • Represent Customer Operations in presentations to leadership, partners, and government stakeholders.
  • Lead transformation efforts in rapidly evolving environments.
  • Implement new structures, processes, and systems to support long-term scale.
  • Drive modernization initiatives that elevate the customer experience and operational effectiveness.

Success Metrics
  • Customer satisfaction and NPS improvements
  • Customer retention and renewal rates
  • Account expansion and usage growth
  • Time-to-value and onboarding efficiency
  • Operational reliability and incident reduction
  • Performance of customer-facing team
  • Adoption and impact of operational processes and tools

Required Experience & Qualifications
  • Bachelor's degree in Business or related field
  • 20+ years of total professional experience
  • At least 10 years leading customer-facing teams
  • Minimum 6 years in the geospatial or remote sensing sector
  • Proven experience scaling global customer operations teams
  • Strong operational, analytical, and strategic planning capabilities
  • Experience with complex technical or government customer engagements
  • Excellent communication and executive stakeholder management skills

Travel Requirements
  • Domestic and international travel as required (typically 15-20%) to support customer engagements, team activities, and executive meetings.

Work Environment
  • Fast-paced, high-growth technology and space industry environment
  • Strong emphasis on cross-functional collaboration and remote teamwork
  • Ability to work across multiple time zones and global teams
  • Flexible work location depending on organizational needs

Life at BlackSky for full-time benefits eligible employees includes:
  • Medical, dental, vision, disability, group term life and AD&D, voluntary life and AD&D insurance
    • BlackSky pays 100% of employee-only premiums for medical, dental and vision and contributes $100/month for out-of-pocket expenses!
  • 15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more
  • 401(k) pre-tax and Roth deferral options with employer match
  • Flexible Spending Accounts
  • Employee Stock Purchase Program
  • Employee Assistance and Travel Assistance Programs
  • Employer matching donations
  • Professional development
  • Mac or PC? Your choice!
  • Awesome swag

BlackSky is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by law.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. #LI-Hybrid
BlackSky logo

About BlackSky

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

11 - 50 Employees

Headquarters location

Herndon, VA, US

Year founded

2013

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