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Vice President Customer Review Jobs (NOW HIRING)

Sago

VP, Customer Success

Woodbridge, NJ · Remote

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Armada

VP, Customer Engineering

$184K - $237K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class ... Implement global review cadences combining: * Architecture validation (CE) * Business case ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$180 - $240/hr

Overview Role Summary: The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

NICE

VP, Customer Success

$141K - $181K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

Midmark

Vice President, Customer Engagement

Versailles, OH · Hybrid

$128K - $164K/yr

The Vice President will lead across Customer Experience, Service Operations, Voice of the Customer, and Hospitality, establishing an integrated strategy that improves the customer journey and ...

Alethea

VP, Customer Sucess

New York, NY · On-site

$151K - $194K/yr

Position Overview Alethea is hiring a VP of Customer Success to take our client/account management ... Coach and develop junior and mid-level CSMs : spot-check books, review QBR/EBR decks before they ...

Alethea

VP, Customer Sucess

New York, NY · On-site

$151K - $194K/yr

Position Overview Alethea is hiring a VP of Customer Success to take our client/account management ... Coach and develop junior and mid-level CSMs : spot-check books, review QBR/EBR decks before they ...

Alethea

VP, Customer Sucess

New York, NY

$151K - $194K/yr

Position Overview Alethea is hiring a VP of Customer Success to take our client/account management ... Coach and develop junior and mid-level CSMs : spot-check books, review QBR/EBR decks before they ...

PatientIQ

Vice President of Customer Growth

Chicago, IL · On-site

$142K - $182K/yr

The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success ...

Alethea

VP, Customer Sucess

Washington, DC

$156K - $201K/yr

Position Overview Alethea is hiring a VP of Customer Success to take our client/account management ... Coach and develop junior and mid-level CSMs : spot-check books, review QBR/EBR decks before they ...

Exa

VP, Customer Experience

San Francisco, CA · On-site

$275K - $350K/yr

Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company. * A demonstrated track record of owning and moving NDR, GRR, or net ...

Neura Market

VP, Customer Experience

San Francisco, CA · On-site

$260 - $360/hr

Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company. * A demonstrated track record of owning and moving NDR, GRR, or net ...

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Vice President Customer Review information

See salary details

$79.5K

$163.2K

$262K

How much do vice president customer review jobs pay per year?

As of Sep 3, 2026, the average yearly pay for vice president customer review in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president of customer review do?

A Vice President of Customer Review is a senior executive responsible for overseeing all aspects of customer feedback, satisfaction, and review processes within a company. They develop and implement strategies to collect, analyze, and respond to customer reviews, ensuring that feedback leads to actionable improvements across products and services. This role often involves collaborating with marketing, product development, and customer service teams to enhance the overall customer experience and protect the company's reputation. Additionally, they may set policies for public responses to reviews and report insights to executive leadership to guide business decisions.

What are the key skills and qualifications needed to thrive as a vice president of customer review?

To thrive as a Vice President of Customer Review, you need strong leadership skills, a background in customer experience strategy, and a bachelor's or master's degree in business or a related field. Familiarity with customer feedback platforms, CRM systems, data analytics tools, and relevant certifications like CXPA are typically required. Excellent communication, critical thinking, and the ability to inspire cross-functional teams are standout soft skills. These competencies are crucial for driving customer satisfaction initiatives, making data-driven decisions, and ensuring continuous improvement in customer relations.

How does a vice president of customer review typically collaborate with other departments to improve customer satisfaction?

A Vice President of Customer Review works closely with departments such as product development, marketing, sales, and customer service to analyze customer feedback and identify areas for improvement. They often lead cross-functional meetings to share insights from customer reviews, develop action plans, and track the implementation of solutions. This collaborative approach ensures that customer concerns are addressed holistically, resulting in enhanced products, services, and overall customer experience. Building strong relationships with department heads is key to driving meaningful change based on customer input.

What is the difference between Vice President Customer Review vs Customer Service Director?

AspectVice President Customer ReviewCustomer Service Director
CredentialsTypically requires a bachelor’s degree; often an MBA or related advanced degreeBachelor’s degree in business, management, or related field
Work EnvironmentExecutive-level, strategic planning, cross-departmental collaborationOperational management, team leadership, customer interaction
Industry UsageUsed in large corporations focusing on customer experience and brand reputationCommon in retail, telecom, and service industries managing customer support teams

The Vice President Customer Review focuses on strategic oversight of customer feedback and brand reputation at an executive level, while the Customer Service Director manages daily customer support operations and team management. Both roles are vital but differ in scope, responsibilities, and seniority within the organization.

What cities are hiring for Vice President Customer Review jobs?

Cities with the most Vice President Customer Review job openings:

What are the most commonly searched types of Customer Review jobs?

The most popular types of Customer Review jobs are:

What states have the most Vice President Customer Review jobs?

States with the most job openings for Vice President Customer Review jobs include:

What job categories do people searching Vice President Customer Review jobs look for?

The top searched job categories for Vice President Customer Review jobs are:

Vice President Customer Review jobs near you
Infographic showing various Vice President Customer Review job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Sago

Woodbridge, NJ • Remote

$141K - $181K/yr

Full-time

Re-posted 4 hours ago

Job description

POSITION SUMMARY 

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs. 

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen. 

KEY JOB RESPONSIBILITIES 

  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams. 
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio. 
  • Serve as a senior point of contact for key client relationships and escalations. 
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards. 
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency. 
  • Partner with Sales to support revenue growth, client retention, and profitability objectives. 
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals. 
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes. 
  • Monitor and report on key customer success, operational, and financial performance metrics. 
  • Manage budgeting, forecasting, resource planning, and profitability for the business line. 
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement. 
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements. 
  • Other duties as assigned. 

Requirements

CORE COMPETENCIES 

  • Strong knowledge of quantitative research methodologies, insight communities, sampling, panel management, and operational delivery across market research programs.  
  • Ability to translate quantitative research needs into scalable client solutions and operational processes. 
  • Strong customer-first mindset with a passion for delivering exceptional client experiences. 
  • Strategic and operational leadership skills. 
  • Financial and commercial acumen. 
  • Proven ability to lead teams in fast-paced, high-growth environments. 
  • Strong communication, relationship-building, and problem-solving skills. 
  • Process improvement and change management expertise. 
  • Ability to balance strategic thinking with hands-on execution. 
  • Results-oriented with a focus on continuous improvement. 

QUALIFICATIONS 

Education 

  • Bachelor's degree in Business, Marketing, Operations, or a related field required. 
  • Master's degree preferred. 

Experience 

  • 15+ years of progressive leadership experience in Customer Success, Client Services, Operations, Market Research, SaaS, Technology, or a related industry.  
  • Strong knowledge of quantitative research methodologies, insight community management, sample design, feasibility, panel recruitment, and project delivery. 
  • Experience managing and developing high-performing teams. 
  • Demonstrated success improving customer retention, satisfaction, and business growth. 
  • Experience contributing to panel recruitment, sample strategy, feasibility, or vendor management initiatives preferred. 
  • Strong financial management experience, including budgeting, forecasting, resource planning, and profitability oversight. 
  • Experience supporting a rapidly growing business and scaling operational processes to meet increased demand. 
  • Strong client relationship management and stakeholder engagement skills. 

Currently candidates will be considered from the US or Canada.

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About FocusGroupJobs

Sourced by ZipRecruiter

FocusGroupJobs, based in Iselin, NJ, US, is a leading company in the market research industry. Functioning via their official website focusgroup.com, the firm connects businesses with their target audience to gather valuable insights. They specializes in organizing and conducting focus group discussions, offering businesses with crucial consumer opinions to help shape products, services, or advertising strategies. Since its foundation, the company has prioritized maintaining quality services and representing the diverse interests of the consumer world.

Industry

Marketing

Company size

51 - 200 Employees

Headquarters location

Iselin, NJ, US

View All FocusGroupJobs Jobs