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Vice President Customer Service Jobs (NOW HIRING)

PatientIQ

Vice President of Customer Growth

Chicago, IL

$142K - $182K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating ... Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service ...

Armada

OR · On-site

$179K - $231K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class, globally distributed team of Customer Engineers at the forefront of AI infrastructure and edge computing.

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site +1

$137K - $176K/yr

Overview The Vice President-Customer Support is an executive leader with full P&L responsibility ... Lead further development and execution of JetStream, warranty and other service packages. * Inspire ...

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site +1

$204K - $258K/yr

The Vice President-Customer Support is an executive leader with full P&L responsibility ... Lead further development and execution of JetStream, warranty and other service packages. * Inspire ...

circa

Vice President Customer Experience

Houston, TX

$132K - $169K/yr

The Vice President of Customer Experience is responsible for architecting and delivering a world ... Champion a culture of elevated service excellence, ensuring every client touchpoint reflects the ...

MasterCard

Vice President, Customer Success

Purchase, NY · On-site +1

Title and Summary Vice President, Customer Success Overview The Vice President of Customer Success ... Partner with Product, Sales, Delivery, Support, and Services teams to resolve customer issues ...

Cohen & Steers

Vice President, CRM Developer

New York, NY · Hybrid

$185K - $200K/yr

Vice President, CRM Developer Department: Information Technology Reports To: Senior Vice President ... Development of service-based solutions to integrate between different platforms, including services ...

Zeta Global

Vice President, Customer Success

The Role Vice President, Customer Success - Publisher Cloud As Vice President of Customer Success ... Services, or related client leadership roles. * 5+ years leading Customer Success or account teams ...

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All JobsVice President Customer Service Jobs

Vice President Customer Service information

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$79.5K

$163.2K

$262K

How much do vice president customer service jobs pay per year?

As of Jul 17, 2026, the average yearly pay for vice president customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What is the difference between Vice President Customer Service vs Customer Service Director?

AspectVice President Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor's degree, often MBA, extensive experience in customer service leadershipBachelor's degree, significant experience in customer service management
Work EnvironmentExecutive offices, strategic planning sessionsCustomer service centers, team management
Industry UsageCommon in large corporations and organizationsFound across various industries, especially in mid-sized companies

The Vice President Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong leadership and customer service expertise, but the VP role is more senior and strategic.

What does a Vice President of Customer Service do?

A Vice President of Customer Service is a senior executive responsible for overseeing an organization’s customer service operations and strategy. They lead teams, set service standards, manage budgets, and work to improve the overall customer experience. Their role often involves analyzing customer feedback, implementing new technologies, and collaborating with other departments to ensure customers receive high-quality support. Additionally, they play a key part in shaping company policies that affect customer satisfaction and loyalty.

How does a Vice President of Customer Service typically collaborate with other executive leaders to enhance the customer experience?

A Vice President of Customer Service frequently partners with peers in operations, sales, marketing, and product development to align customer experience strategies with overall business objectives. This cross-functional collaboration ensures that customer feedback informs product enhancements and that service initiatives support company goals. Regular participation in executive meetings, joint planning sessions, and shared KPIs are common practices to keep all departments unified in delivering exceptional customer experiences. Building strong relationships across teams is key for driving customer-centric improvements and achieving organizational success.

What are the key skills and qualifications needed to thrive as a Vice President of Customer Service, and why are they important?

To excel as a Vice President of Customer Service, you need extensive experience in customer service management, strategic leadership abilities, and often a bachelor's or master's degree in business or a related field. Familiarity with CRM systems, customer analytics platforms, and industry-specific software is typically required. Exceptional communication, problem-solving, and team-building skills help drive customer satisfaction and organizational performance. These capabilities are crucial for shaping customer experience strategies, leading large teams, and achieving business objectives in competitive markets.
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Vice President Customer Service jobs near you
Vice President of Customer Growth

Vice President of Customer Growth

PatientIQ

Chicago, IL

$142K - $182K/yr

Full-time

Posted 17 days ago

Job description

ABOUT US

PatientIQ is the leading outcomes intelligence platform for healthcare - purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale. Our platform - ClinicalPRO, ResearchPRO, and DataPRO - powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world.

ABOUT THE ROLE

PatientIQ is hiring its first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across our full customer base. This is not a traditional CS role. The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty Practice. The incoming leader will inherit a strong team, a clear structure, and a commercially ambitious mandate: grow NRR to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country.

ROLE RESPONSIBILITIES
  • Own the full NRR and expansion ARR targets for PatientIQ - the primary commercial metric for this role.
  • Lead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies).
  • Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth.
  • Own the Strategic Account Program for named accounts - executive relationship management, multi-year expansion planning, and EBR cadence.
  • Build the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost center.
  • Partner with the VP Provider Sales in a commercial pod model - aligned coverage of Enterprise and Specialty accounts from sale through expansion.
  • Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and segment-specific expansion plays.
  • Develop and retain a high-performing team - coaching (CS Enterprise), (CS Specialty), and (Outcomes Research & Registries).
  • Oversee FY2027 headcount plan and capacity modeling.

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