VP, Customer Success
$141K - $181K/yr
VP, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer ... Manage budgeting, forecasting, resource planning, and profitability for the business line. * Coach ...
VP, Customer Success
$141K - $181K/yr
VP, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer ... Manage budgeting, forecasting, resource planning, and profitability for the business line. * Coach ...
VP, Customer Engagement
Manhattan, NY · On-site
$200 - $280/hr
The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
VP, Customer Engagement
Manhattan, NY · On-site
$200 - $280/hr
The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
Vice President, Customer Success
Lawrenceville, GA · On-site
$126K - $162K/yr
Vice President, Customer Success M3 is a leading provider of hospitality-specific software ... Education/Training/Experience: * College degree. 12-15+ years of overall management experience ...
Vice President, Customer Success
Lawrenceville, GA · On-site
$126K - $162K/yr
Vice President, Customer Success M3 is a leading provider of hospitality-specific software ... Education/Training/Experience: * College degree. 12-15+ years of overall management experience ...
VP, Customer Engagement
Long Island City, NY · On-site
The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
VP, Customer Engagement
Long Island City, NY · On-site
The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...
VP, Customer Success
$141K - $181K/yr
Customer Support, Onboarding, Customer Success, Account Management, and Payment Operations ... VP level • Owned both operational CS (support, onboarding, implementation) and commercial CS ...
VP, Customer Success
$141K - $181K/yr
Customer Support, Onboarding, Customer Success, Account Management, and Payment Operations ... VP level • Owned both operational CS (support, onboarding, implementation) and commercial CS ...
VP, Customer Success
Plano, TX · On-site
$180 - $260/hr
Position Overview The Vice President, Customer Success will be responsible for building and scaling ... Customer Lifecycle Management * Own the customer experience from implementation through adoption ...
VP, Customer Success
Plano, TX · On-site
$180 - $260/hr
Position Overview The Vice President, Customer Success will be responsible for building and scaling ... Customer Lifecycle Management * Own the customer experience from implementation through adoption ...
VP, Customer Success
$141K - $181K/yr
Manage budgeting, forecasting, resource planning, and profitability for the business line. * Coach ... QUALIFICATIONS Education * Bachelor's degree in Business, Marketing, Operations, or a related field ...
VP, Customer Success
$141K - $181K/yr
Manage budgeting, forecasting, resource planning, and profitability for the business line. * Coach ... QUALIFICATIONS Education * Bachelor's degree in Business, Marketing, Operations, or a related field ...
VP, Customer Onboarding
Salt Lake City, UT · On-site
$179K - $280K/yr
Strong project management discipline (Proficiency in Excel required; tools similar to Asana/MS ... education or training. This job is eligible to participate in our annual bonus plan at a target of ...
New
VP, Customer Onboarding
Salt Lake City, UT · On-site
$179K - $280K/yr
Strong project management discipline (Proficiency in Excel required; tools similar to Asana/MS ... education or training. This job is eligible to participate in our annual bonus plan at a target of ...
New
VP, Customer Success
$141K - $181K/yr
Manage budgeting, forecasting, resource planning, and profitability for the business line. * Coach ... QUALIFICATIONS Education * Bachelor's degree in Business, Marketing, Operations, or a related field ...
VP, Customer Success
$141K - $181K/yr
Manage budgeting, forecasting, resource planning, and profitability for the business line. * Coach ... QUALIFICATIONS Education * Bachelor's degree in Business, Marketing, Operations, or a related field ...
VP, Customer Onboarding
Detroit, MI · On-site
$179K - $280K/yr
Strong project management discipline (Proficiency in Excel required; tools similar to Asana/MS ... education or training. This job is eligible to participate in our annual bonus plan at a target of ...
New
VP, Customer Onboarding
Detroit, MI · On-site
$179K - $280K/yr
Strong project management discipline (Proficiency in Excel required; tools similar to Asana/MS ... education or training. This job is eligible to participate in our annual bonus plan at a target of ...
New
VP, Customer Engagement
Reston, VA · On-site
VP, Customer Engagement Volkswagen Financial Services is seeking an experienced and customer ... Strong financial and business management skills. * Education * Bachelor's degree required. * MBA ...
VP, Customer Engagement
Reston, VA · On-site
VP, Customer Engagement Volkswagen Financial Services is seeking an experienced and customer ... Strong financial and business management skills. * Education * Bachelor's degree required. * MBA ...
Vice President, Customer Support
Atlanta, GA · On-site
$133K - $170K/yr
Vice President, Customer Support Denver, CO; Atlanta, GA About Procare For over 30 years, Procare ... educating children, which is why our child care management solutions are designed to automate ...
New
Vice President, Customer Support
Atlanta, GA · On-site
$133K - $170K/yr
Vice President, Customer Support Denver, CO; Atlanta, GA About Procare For over 30 years, Procare ... educating children, which is why our child care management solutions are designed to automate ...
New
VP, Customer Success
Exton, PA · On-site
Scope of Responsibility and Authority The VP, Customer Success Manager has full authority over the Customer Success organization's structure, staffing, and budget, and is accountable for company-wide ...
VP, Customer Success
Exton, PA · On-site
Scope of Responsibility and Authority The VP, Customer Success Manager has full authority over the Customer Success organization's structure, staffing, and budget, and is accountable for company-wide ...
Vice President, Customer Experience
Hauppauge, NY · On-site
$160K - $175K/yr
SUMMARY The Vice President, Customer Experience (CX) serves as a strategic and operational leader ... EDUCATION * Bachelor's degree in Food & Nutrition, Business, Food Service Management, or related ...
New
Vice President, Customer Experience
Hauppauge, NY · On-site
$160K - $175K/yr
SUMMARY The Vice President, Customer Experience (CX) serves as a strategic and operational leader ... EDUCATION * Bachelor's degree in Food & Nutrition, Business, Food Service Management, or related ...
New
VP, Customer Solutions
Franklin, MA · On-site
$120 - $140/hr
The Vice President, Customer Solutions, reporting to the Sr VP of Customer Solutions, is ... Manages and reports key pipeline gates including research, lead qualification, appointment setting ...
VP, Customer Solutions
Franklin, MA · On-site
$120 - $140/hr
The Vice President, Customer Solutions, reporting to the Sr VP of Customer Solutions, is ... Manages and reports key pipeline gates including research, lead qualification, appointment setting ...
VP, Customer Experience
$141K - $181K/yr
VP, Customer Experience Remote (Canada) | Hybrid option available in Kitchener, ON Reports to: CEO ... You'll lead through three managers and their teams: Onboarding & Activation, who own new customer ...
VP, Customer Experience
$141K - $181K/yr
VP, Customer Experience Remote (Canada) | Hybrid option available in Kitchener, ON Reports to: CEO ... You'll lead through three managers and their teams: Onboarding & Activation, who own new customer ...
Vice President Customer Advocacy - Acute / Ambulatory RCM
Baltimore, MD · On-site
$225 - $300/hr
Targeting the Northeast corridor (NY, NJ, CT) to effectively manage health system clients in this ... Ability to travel 50% of the time Education: Master's degree in business or healthcare, such as MBA ...
Vice President Customer Advocacy - Acute / Ambulatory RCM
Baltimore, MD · On-site
$225 - $300/hr
Targeting the Northeast corridor (NY, NJ, CT) to effectively manage health system clients in this ... Ability to travel 50% of the time Education: Master's degree in business or healthcare, such as MBA ...
VP, Customer Engineering
$184K - $237K/yr
About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class, globally distributed team of Customer Engineers at the forefront of AI infrastructure and edge computing.
VP, Customer Engineering
$184K - $237K/yr
About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class, globally distributed team of Customer Engineers at the forefront of AI infrastructure and edge computing.
VP Customer Loyalty
$141K - $181K/yr
Job Title: VP of Customer Loyalty/Membership Location: Remote About Us: At Rate.com, we are ... Strong understanding of technology platforms, CRM systems, and tools for managing loyalty programs.
VP Customer Loyalty
$141K - $181K/yr
Job Title: VP of Customer Loyalty/Membership Location: Remote About Us: At Rate.com, we are ... Strong understanding of technology platforms, CRM systems, and tools for managing loyalty programs.
Vice President of Customer Growth
Chicago, IL · On-site
$142K - $182K/yr
ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating ... Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans ...
Vice President of Customer Growth
Chicago, IL · On-site
$142K - $182K/yr
ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating ... Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans ...
Vice President Customer Education Manager information
What is the difference between Vice President Customer Education Manager vs Customer Success Director?
| Aspect | Vice President Customer Education Manager | Customer Success Director |
|---|---|---|
| Primary Focus | Overseeing customer education strategies and programs to enhance product understanding | Ensuring customer satisfaction, retention, and success post-sale |
| Required Credentials | Typically requires advanced degrees and experience in education or training management | Focuses on customer relationship management, often with experience in account management |
| Work Environment | Strategic leadership within marketing, product, or training departments | Customer-facing roles within customer success or support teams |
| Industry Usage | Common in SaaS, tech, and enterprise software companies | Prevalent across SaaS, tech, and service industries |
The Vice President Customer Education Manager primarily leads educational initiatives to improve customer knowledge, while the Customer Success Director focuses on customer retention and satisfaction. Both roles are vital in customer-centric organizations but differ in scope and strategic focus.
What cities are hiring for Vice President Customer Education Manager jobs?
Cities with the most Vice President Customer Education Manager job openings:
What states have the most Vice President Customer Education Manager jobs?
States with the most job openings for Vice President Customer Education Manager jobs include:
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Job description
VP, Customer Success
The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.
The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.
Key Job Responsibilities
- Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
- Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
- Serve as a senior point of contact for key client relationships and escalations.
- Ensure successful execution and delivery of client programs while maintaining high service quality standards.
- Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
- Partner with Sales to support revenue growth, client retention, and profitability objectives.
- Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
- Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
- Monitor and report on key customer success, operational, and financial performance metrics.
- Manage budgeting, forecasting, resource planning, and profitability for the business line.
- Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
- Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
- Other duties as assigned.