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Vp Customer Success Jobs in Remote, OR (NOW HIRING)

Project Sapiens

VP Customer Success

OR · Remote

We are building a new Customer Success team and are hiring a VP of Customer Success to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support ...

New

Paysafe

VP Direct Sales

OR · On-site +1

... partners, and customer needs * Continuously adjust strategy based on performance trends ... Proven success in a leader-of-leaders structure with accountability for national or major regional ...

Sapiens

Vice President of Sales, North America Life

OR · On-site +1

Vice President Sales, North America (Life) Location: Remote The Vice President of Sales, North ... Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance ...

Lumen Technologies

Principal Executive Recruiter

OR · Remote

... for VP+, SVP, and C-suite searches. * Demonstrated success recruiting executive talent in ... The role combines the customer orientation of an advisor, the research depth of an executive search ...

Bausch + Lomb

Director, Supply Chain Strategy & Excellence

OR · On-site +1

$170K - $193K/yr

Reporting directly to the Vice President, Supply Chain, this role serves as a strategic partner and ... Success in this role will be measured through tangible improvements in customer service levels, On ...

MyFlorida

SPECIAL AGENT - 71002724 1

OR · Remote

$25K/mo

The VP & Wellness Division specializes in preventing targeted violence and threat mitigation ... FDLE recognizes the importance of growth and success while fostering a family-oriented work ...

Stepan

Regional Sales Manager - Tier 2/3 Accounts

OR · On-site +1

$14K - $170K/mo

In this role, you will report to the Vice President of NA Sales. You will be responsible for ... Partner cross-functionally to support customer needs and new product commercialization ...

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All JobsVp Customer Success JobsVp Customer Success Jobs in Remote, OR

Vp Customer Success information

See Remote, OR salary details

$79.4K

$163.1K

$261.7K

How much do vp customer success jobs pay per year?

As of Aug 23, 2026, the average yearly pay for vp customer success in Remote, OR is $163,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,400.00 and $177,300.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are the key skills and qualifications needed to thrive as a VP of Customer Success?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

What are the most commonly searched types of Customer Success jobs in Remote, OR?

The most popular types of Customer Success jobs in Remote, OR are:

What are popular job titles related to Vp Customer Success jobs in Remote, OR?

For Vp Customer Success jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Vp Customer Success jobs in Remote, OR look for?

The top searched job categories for Vp Customer Success jobs in Remote, OR are:

What cities near Remote, OR are hiring for Vp Customer Success jobs?

Cities near Remote, OR with the most Vp Customer Success job openings:

Vp Customer Success jobs near you
Infographic showing various Vp Customer Success job openings in Remote, OR as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution, with an average salary of $163,056 per year, or $78.4 per hour.

VP Customer Success

Project Sapiens

OR • Remote

Full-time

Posted yesterday

New

Job description

We are building a new Customer Success team and are hiring a VP of Customer Success to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This is a named, senior relationship role for people who operate at C-suite level and think commercially - not a shared-queue support function.

Working Model: Remote - East Coast, US

About Sapiens

Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our most strategic customers beyond go-live.

What you will do

  • Own the senior relationship for a portfolio of strategic insurance accounts, developing a deep, cross-functional understanding of each customer's business and priorities.
  • Own account health and the growth plan for each account; ensure visibility of account and programme health internally and with the customer, and act early on risk.
  • Run the full executive business review cycle: preparation, delivery, value story, and follow-through.
  • Drive product adoption across your accounts so customers achieve maximum value, and provide early insight and adoption recommendations on new products and features.
  • Build the value case that makes each account renewal-ready ahead of the renewal conversation (you do not sign it).
  • Identify and qualify expansion opportunities and hand them to Sales to close. You own the signal, not the sale.
  • Orchestrate Support, Delivery, and Sales, taking point to drive customer issues to resolution through a standard methodology, so the customer experiences one relationship, not four functions.
  • Act as the account-level voice of the customer, feeding feedback into Sapiens' product and Voice-of-Customer loop.
  • Carry accountability for Net Revenue Retention across your portfolio.

 

Scope

You own the customer's success and growth. You do not carry a sales quota or close deals, run support tickets, or run implementation projects - Sales, Support, and Delivery own those. You make accounts renewable, qualify expansion, orchestrate, and escalate on the customer's behalf.

 

What you will bring (essential)

  • 8+ years relevant experience across Customer Success, implementation / delivery, or sales, managing strategic or named accounts.
  • Experience with cloud-native or SaaS delivery and managed solutions.
  • Executive presence and communication: able to define a vision, build a persuasive business case, establish personal credibility, and resolve conflicting views at C-suite level.
  • Commercial fluency: able to build and defend a value and ROI narrative in the customer's own insurance terms.
  • A track record of owning retention and expansion outcomes (NRR / gross retention) on a named book of accounts.
  • Able to manage multiple strategic accounts and initiatives simultaneously and under pressure.
  • Willingness to travel to customer sites, executive reviews, and company events.

 

What you will bring (desirable)

  • Insurance domain depth: strong knowledge of the P&C, Life & Pensions, or Reinsurance space, industry trends, and the economics of an insurer.
  • Account planning and growth-plan coordination across multiple work streams.
  • Customer-side coaching and change-management experience - executing a plan and adapting to obstacles, not just defining it.
  • Experience with cloud-native or SaaS delivery and managed solutions.
  • Working within a born-in-the-cloud software company.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Natalie.Smith@sapiens.com is your contact for any questions. We kindly ask that you apply through our website or LinkedIn.

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