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Virtual Customer Success Manager Jobs in Remote, OR

Purple Rain

Customer Success Manager

OR

... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...

Purple Rain

Customer Success Manager

OR · On-site

... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...

Agfa

Sr. Customer Success Manager

OR · Remote

Maintain accurate and up-to-date records in CRM and success tools * Track customer KPIs, satisfaction/relationship health scores, and risk indicators * Prepare reports to present to clients and the ...

AGFA

Sr. Customer Success Manager

OR · On-site +1

Maintain accurate and up-to-date records in CRM and success tools * Track customer KPIs, satisfaction/relationship health scores, and risk indicators * Prepare reports to present to clients and the ...

Team8

Bluespine-Director of Customer Success

OR · On-site +1

We are seeking a highly skilled and experienced Director of Account Management and Analytics ... Requirements * 5-8 years of experience in account management, client success, or related roles ...

Project Sapiens

Director, Customer Value Delivery

OR · Remote

$198K/yr

This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The CVD is a ...

Sapiens

Director, Customer Value Delivery

OR · On-site +1

$198K/yr

This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The CVD is a ...

aan

Customer Accounts Manager

North Bend, OR · On-site

$17 - $17.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

aan

Customer Accounts Manager

North Bend, OR · On-site

$17 - $17.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

Aaron's

Customer Accounts Manager

North Bend, OR · On-site

$17 - $17.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

Lumen Technologies

Retention Strategist

OR · On-site

$88K - $118K/yr

The Role The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal ...

Project Sapiens

Value Engineer

OR · Remote

Partner with sales teams to uncover customer pain points, strategic initiatives, and success ... Required Qualifications * 7+ years in value engineering, management consulting, financial analysis ...

Ottobock

Sr. Key Account Manager (SUITX)

OR · Remote

$65K - $80K/yr

Collaborate cross-functionally with marketing, product, and customer success teams to ensure ... Proven ability to manage complex, multi-stakeholder sales cycles. * Experience selling into ...

Syniti

Client Account Executive| West

OR · On-site

... customer success Active territory management targeting specific companies and collaborating with select partners to drive incremental pipeline Manage complex, enterprise wide sales-cycles and ...

Ottobock

Sr. Key Account Manager (SUITX)

OR · On-site +1

$65K - $80K/yr

Collaborate cross-functionally with marketing, product, and customer success teams to ensure ... Proven ability to manage complex, multi-stakeholder sales cycles. * Experience selling into ...

Atos

Head of AI

OR · On-site +1

Drive customer adoption, measurable business value, and referenceability through disciplined success management. • Talent, org design, and culture * * Build and scale a high-performing AI team ...

Atos

Head of AI

OR · On-site +1

Drive customer adoption, measurable business value, and referenceability through disciplined success management. Talent, org design, and culture * * Build and scale a high-performing AI team: hiring ...

Syniti

Client Account Executive| West

OR · On-site +1

... customer success • Active territory management targeting specific companies and collaborating with select partners to drive incremental pipeline • Manage complex, enterprise wide sales-cycles and ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Remote, OR

Virtual Customer Success Manager information

See Remote, OR salary details

$32.5K

$83K

$139.9K

How much do virtual customer success manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for virtual customer success manager in Remote, OR is $82,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Virtual Customer Success Manager?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a Virtual Customer Success Manager job?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Remote, OR? For Virtual Customer Success Manager jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Success Manager jobs in Remote, OR look for? The top searched job categories for Virtual Customer Success Manager jobs in Remote, OR are:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Remote, OR as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,982 per year, or $39.9 per hour.

Customer Success Manager

Purple Rain

OR

Part-time

Posted 21 days ago

Job description

Company Description

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.

Job Description

- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities


Qualifications

You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.

Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Additional Information

Experience with Inside sales + account management is a plus!


This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.


Mandatory information to be sent during application 

  1. Expected Hourly rate (Take into account this is a long-term position)
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. List of software with which you have experience working with 
  6. Any additional skills which we should know about

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