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Virtual Customer Success Manager Jobs in Remote, OR

Orenco Systems

Quality Manager

Sutherlin, OR · On-site

$115K - $130K/yr

... customers' requirements. This position interfaces with manufacturing personnel to develop ... plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident ...

Orenco Systems

Quality Manager

Sutherlin, OR · On-site

$115K - $130K/yr

... customers' requirements. This position interfaces with manufacturing personnel to develop ... plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident ...

Orenco Systems

Quality Manager

Sutherlin, OR

... customers' requirements. This position interfaces with manufacturing personnel to develop ... plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident ...

Circle Logistics

Senior Business Development Manager

OR · On-site +1

... customers: * No Fail Service * Personalized Communication * Innovative Solutions We leverage ... Demonstrated success adding 2-6 new shipper accounts monthly and managing 100-150+ loads monthly ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Remote, OR

Virtual Customer Success Manager information

See Remote, OR salary details

$32.5K

$83K

$139.9K

How much do virtual customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for virtual customer success manager in Remote, OR is $82,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Remote, OR?

For Virtual Customer Success Manager jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Success Manager jobs in Remote, OR look for?

The top searched job categories for Virtual Customer Success Manager jobs in Remote, OR are:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Remote, OR as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $82,982 per year, or $39.9 per hour.

Quality Manager

Orenco Systems

Sutherlin, OR • On-site

$115K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

General Position Summary
This position directs the day-to-day function of the Quality Assurance Department to ensure the Orenco products (Commercial and residential treatment systems, Control Panels) meet or exceed customers' requirements. This position interfaces with manufacturing personnel to develop, implement, and monitor procedures and Work Instructions to ensure product quality for internal and external customers. This position is responsible for directing Quality Analysts and quality auditors in support of manufacturing operations. The focus of this position is the reduction of variation and ensuring acceptable outgoing quality levels. Works within ISO 9001 standards to accomplish the established quality objectives. Leads cross functional Six Sigma teams to continuously improve product quality and implement permanent root cause corrective actions.
CORE RESPONSIBILITIES:
  • Develop, measure, and report internal and external product quality manufacturing performance metrics.
  • Develop and maintain direct report objectives to monitor the effectiveness of assigned responsibilities.
  • Oversee incoming inspection and testing of materials, components and finished products.
  • Validate final inspection checks on completed control panels, High Voltage, functional testing, label verification. Ensure all test reports, inspection records are complete and traceable to each panel's serial number.
  • Ensure the Product Quality Plans are fully implemented, and the Quality Standards are fully defined and implemented to detect defect early (Wiring errors, Torque settings, cable routing)
  • Lead, investigate and Resolve product quality issues, analyze data, and maintain the integrity of the quality systems. Implement corrective action plan.
  • Prepare for and manage external audits.
  • Utilize measurement data to develop a continuous improvement quality action plan with a clear definition of objectives and associated actions with timelines.
  • Resolve quality issues through Define, Measure, Analyze, Implement and Control (DMAIC) six-sigma methods, and continuous improvement methodology.
  • Lead and/or participate in scrap reduction activities.
  • Create Work Instructions (WIs) for availability, accuracy and communicating work methods for production and testing.
  • Audit the processes and procedures to ensure compliance to world-class practices.
  • Perform statistical analysis for requested projects, providing recommended actions based upon the data.
  • Manage, train and mentor subordinate employees between engineers and inspectors as necessary.
  • Ensure panels and related electrical assemblies meet safety, performance and compliance standards such as IEC, UL, CE.
  • Ensure calibration and maintenance of testing instruments.

Safety/Culture
  • Continuously maintains Orenco management's safety, cultural, and professional standards.
  • Promotes, encourages, and reinforces a positive safety culture, safe practices, and a safe work environment to all employees.
  • Work to be done during manufacturing business hours, which may include an occasional early and/or later shift as needed. However, this position may on occasion work outside business hours to support department needs. Occasional long hours may be required.
  • Regular, consistent, and predictable attendance is required.
  • Performs other duties as assigned.

EXPERIENCE, EDUCATIONAL, AND TECHNICAL QUALIFICATIONS:
  • Mechanical, Electrical, Electronic Engineer, Bachelor's degree from a four-year college or university
  • Minimum of 7 years' experience in quality, 3 years minimum in quality management role
  • Knowledgeable of standard UL 508A
  • Knowledgeable of polymer testing
  • Experience with root cause analysis, statical analysis and process improvement methodologies.

Company Benefits:
  • Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

Financial Benefits:
  • Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection. *100% paid by ADS.

WORKING CONDITIONS:
Primarily indoor office environment. Travel requirements may include operation of a motor vehicle, airplane travel, and overnight stays in temporary lodging. Requires the ability to visit project sites that are situated on a variety of developed and undeveloped terrain/locations. Includes exposure to outside weather conditions when at customer sites. Conducting field work may include occasional exposure to wastewater, requiring proper use of personal protective equipment including but not limited to gloves.
PHYSICAL REQUIREMENTS:
Regular job duties include seeing, speaking, hearing, reading, writing, keyboarding, prolonged periods of sitting including extended time viewing a computer screen. Intermittent physical activity including standing, walking, climbing stairs and/or ladders, reaching, pushing, pulling, grasping, holding, bending, twisting, stooping, kneeling, squatting, driving, and occasional light lifting of under 20 lbs. May also include occasional unassisted lifting of up to 50 lbs., occasionally up to 70 lbs. Lifting over 70 lbs. must be assisted. Operation of a motor vehicle and airplane travel with the ability to visit project sites that are situated on a variety of developed and undeveloped terrain/locations, is and/or may be required.
EEO Statement
ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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