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Strategic Customer Success Manager Jobs in Remote, OR

Purple Rain

Customer Success Manager

OR · Remote

... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...

Purple Rain

Customer Success Manager

OR · On-site

... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...

Sapiens

Program Director - Customer Architect

OR · On-site +1

This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The Program ...

Project Sapiens

Account Executive

OR · Remote

... strategic account management, or Account Executive experience within the insurance technology industry; * Proven success growing revenue within existing customer accounts through cross-sell, upsell ...

Sapiens

Account Executive

OR · On-site +1

... strategic account management, or Account Executive experience within the insurance technology industry; * Proven success growing revenue within existing customer accounts through cross-sell, upsell ...

Körber Group

Strategic Account Manager

OR · On-site +1

Advance our Strategic Account Management methodology * Clearly communicate the progress of monthly ... As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by ...

Koerber

Strategic Account Manager

OR · On-site

You will drive strategic account strategies and serve as the lead point of contact for all customer account management matters * Develop and implementing global account strategies for our strategic ...

Sapiens

Value Engineer - Applied AI

OR · On-site +1

... success , and enterprise AI deployment . This is a hybrid role that blends traditional value ... Partner with sales teams to uncover customer pain points, strategic initiatives, and AI readiness.

Project Sapiens

Value Engineer - Applied AI

OR · Remote

... success , and enterprise AI deployment . This is a hybrid role that blends traditional value ... Partner with sales teams to uncover customer pain points, strategic initiatives, and AI readiness.

Project Sapiens

Strategic Account Director

OR · Remote

Maintain accurate forecasting, pipeline management, and CRM hygiene in line with North America ... Demonstrated success selling complex, enterprise software or SaaS solutions into large ...

Sapiens

Strategic Account Director

OR · On-site +1

Maintain accurate forecasting, pipeline management, and CRM hygiene in line with North America ... Demonstrated success selling complex, enterprise software or SaaS solutions into large ...

Bausch + Lomb

Strategic Account Manager, CVS

OR · On-site +1

$135K - $180K/yr

The Strategic Account Manager (SAM) is responsible for driving sustainable sales growth across ... The SAM will manage customer relationships, analyze business performance, and contribute to ...

Atos

Head of AI

OR · On-site +1

Identify strategic bets (industries, partnerships, platforms) and prioritize investments for impact ... briefings, and customer success stories. Go-to-market and revenue growth * * Own pipeline and ...

Atos

Head of AI

OR · On-site +1

Identify strategic bets (industries, partnerships, platforms) and prioritize investments for impact ... and customer success stories. • Go-to-market and revenue growth * * Own pipeline and bookings ...

Koerber

Senior Business Development Manager

OR · On-site +1

The Senior Business Development Manager is responsible for managing and growing strategic customer relationships within postal organizations, with a strong focus on parcel processing automation and ...

Vodafone

Solution Sales Specialist

OR · Remote

$21 - $28.50/hr

... win strategy. * Engage with Vodafone's internal stakeholders to assess the feasibility of ... Product Management, Vodafone Business Technical Services, Customer Success Management, Commercial ...

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All JobsStrategic Customer Success JobsStrategic Customer Success Manager JobsStrategic Customer Success Manager Jobs in Remote, OR

Strategic Customer Success Manager information

See Remote, OR salary details

$32.5K

$83K

$139.9K

How much do strategic customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for strategic customer success manager in Remote, OR is $82,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a strategic customer success manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What are the key skills and qualifications needed to thrive as a strategic customer success manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a strategic customer success manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

What are popular job titles related to Strategic Customer Success Manager jobs in Remote, OR?

For Strategic Customer Success Manager jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Strategic Customer Success Manager jobs in Remote, OR look for?

The top searched job categories for Strategic Customer Success Manager jobs in Remote, OR are:

What cities near Remote, OR are hiring for Strategic Customer Success Manager jobs?

Cities near Remote, OR with the most Strategic Customer Success Manager job openings:

Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in Remote, OR as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $82,982 per year, or $39.9 per hour.

Customer Success Manager

Purple Rain

OR • Remote

Part-time

Re-posted 16 days ago

Job description

Company Description

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.

Job Description

- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities


Qualifications

You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.

Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Additional Information

Experience with Inside sales + account management is a plus!


This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.


Mandatory information to be sent during application 

  1. Expected Hourly rate (Take into account this is a long-term position)
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. List of software with which you have experience working with 
  6. Any additional skills which we should know about

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