Partner with Customer Success Managers (CSMs) and Technical Adoption Specialists (TASs) to execute customer success plans and deliver an exceptional Customer Technical Success experience.
Partner with Customer Success Managers (CSMs) and Technical Adoption Specialists (TASs) to execute customer success plans and deliver an exceptional Customer Technical Success experience.
Software Customer Service Manager
CA$100K - CA$135K/yr
Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology. * Must ...
Software Customer Service Manager
CA$100K - CA$135K/yr
Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology. * Must ...
Software Customer Service Manager
CA$100K - CA$135K/yr
Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology. * Must ...
Software Customer Service Manager
CA$100K - CA$135K/yr
Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology. * Must ...
WHAT YOU WILL DO Manage a portfolio of client accounts to foster long-term business relationships Own the ultimate success of Moovweb's customers, including customer on-boarding, project success ...
WHAT YOU WILL DO Manage a portfolio of client accounts to foster long-term business relationships Own the ultimate success of Moovweb's customers, including customer on-boarding, project success ...
Manager, Customer Lifecycle
Montreal, QC · On-site
At least 4-6 years of experience in customer success, lifecycle marketing, CRM, CDP or related ... Associate Discount Program where you will be able to enjoy some of the world's best sleep products
Manager, Customer Lifecycle
Montreal, QC · On-site
At least 4-6 years of experience in customer success, lifecycle marketing, CRM, CDP or related ... Associate Discount Program where you will be able to enjoy some of the world's best sleep products
... and manage issues and concerns about family, health, life, money, and work. The TELUS Health ... We partner directly with Business Development and Customer Success teams across Canada to deepen ...
... and manage issues and concerns about family, health, life, money, and work. The TELUS Health ... We partner directly with Business Development and Customer Success teams across Canada to deepen ...
Customer Marketing Manager
Montreal, QC · On-site
About the role The Customer Marketing Manager owns how Poka's customers show up in the market ... You'll work closely with Customer Success, Sales, and Product to build an advocacy engine that ...
Customer Marketing Manager
Montreal, QC · On-site
About the role The Customer Marketing Manager owns how Poka's customers show up in the market ... You'll work closely with Customer Success, Sales, and Product to build an advocacy engine that ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
UNIQLO Centre Eaton de Montreal Embauche Associes de magasin temps plein /Full Time Store Associates
The Store Associate is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs ...
UNIQLO Centre Eaton de Montreal Embauche Associes de magasin temps plein /Full Time Store Associates
The Store Associate is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs ...
Account Manager
Montreal, QC · Hybrid
Account Manager - Canada Ready to be part of the Legal Tech revolution? As the leading SaaS ... You will serve as a trusted advisor to customers, helping drive adoption, long-term success, and ...
Account Manager
Montreal, QC · Hybrid
Account Manager - Canada Ready to be part of the Legal Tech revolution? As the leading SaaS ... You will serve as a trusted advisor to customers, helping drive adoption, long-term success, and ...
Coach and support the current marketing/customer success resource; * Optimize conversion ... Ensure effective pipeline management and proper use of CRM and marketing platforms; * Contribute to ...
Coach and support the current marketing/customer success resource; * Optimize conversion ... Ensure effective pipeline management and proper use of CRM and marketing platforms; * Contribute to ...
Coach and support the current marketing/customer success resource; * Optimize conversion ... Ensure effective pipeline management and proper use of CRM and marketing platforms; * Contribute to ...
Coach and support the current marketing/customer success resource; * Optimize conversion ... Ensure effective pipeline management and proper use of CRM and marketing platforms; * Contribute to ...
Proven leadership experience managing customer support and field service organizations. * Demonstrated success growing aftermarket revenue and service profitability. * Strong business, communication ...
Proven leadership experience managing customer support and field service organizations. * Demonstrated success growing aftermarket revenue and service profitability. * Strong business, communication ...
Proven leadership experience managing customer support and field service organizations. * Demonstrated success growing aftermarket revenue and service profitability. * Strong business, communication ...
Proven leadership experience managing customer support and field service organizations. * Demonstrated success growing aftermarket revenue and service profitability. * Strong business, communication ...
Proven leadership experience managing customer support and field service organizations. Demonstrated success growing aftermarket revenue and service profitability. Strong business, communication, and ...
Proven leadership experience managing customer support and field service organizations. Demonstrated success growing aftermarket revenue and service profitability. Strong business, communication, and ...
These success stories are our greatest achievement. Let our story be your story. Whatever the ... Train new service associates and to provide ongoing training where required * Assist customers by ...
These success stories are our greatest achievement. Let our story be your story. Whatever the ... Train new service associates and to provide ongoing training where required * Assist customers by ...
These success stories are our greatest achievement. Let our story be your story. Whatever the ... Train new service associates and to provide ongoing training where required * Assist customers by ...
These success stories are our greatest achievement. Let our story be your story. Whatever the ... Train new service associates and to provide ongoing training where required * Assist customers by ...
These success stories are our greatest achievement. Let our story be your story. Whatever the ... Train new service associates and to provide ongoing training where required * Assist customers by ...
These success stories are our greatest achievement. Let our story be your story. Whatever the ... Train new service associates and to provide ongoing training where required * Assist customers by ...
Associate Customer Success Manager information
What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?
To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.
What is the difference between Associate Customer Success Manager vs Customer Success Manager?
| Aspect | Associate Customer Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications often preferred | Bachelor's degree, more experience or certifications may be required |
| Work Environment | Entry-level, supporting customer onboarding and retention | Mid-level, managing key accounts and strategic initiatives |
| Employer & Industry Usage | Common in SaaS and tech companies | Used across various industries with customer success teams |
| Search & Comparison Intent | Often searched by those starting in customer success roles | Compared by those seeking advancement or more responsibility |
The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.
What does an associate customer success manager do?
An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.
What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?
In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What job categories do people searching Associate Customer Success Manager jobs in Quebec look for? The top searched job categories for Associate Customer Success Manager jobs in Quebec are:
Full-time
Posted 11 days ago
Autodesk rating
9.1
Based on 8 frontline employees who took The Breakroom Quiz
26th of 242 rated software companies
Job description
Job Requisition ID #
Technical Account Manager - Civil Infrastructure
Position Overview
Autodesk Customer Success is looking for a highly motivated Technical Account Manager to join our Proactive Support organization. In this role, you will support strategic enterprise customers across the Civil Infrastructure sector.
The Technical Account Management team partners with strategic enterprise customers to maximize the value of their Autodesk investment by providing proactive technical guidance, helping customers maintain technically healthy production environments, and enabling them to achieve their business objectives.
As a trusted technical advisor, you will build long-term relationships, proactively identify technical risks, and provide recommendations that improve solution performance, operational health, and long-term success.
We are seeking professionals with deep experience working with Civil Infrastructure design and engineering workflows in enterprise environments.
This role supports organizations delivering transportation, land development, utilities, water, and other infrastructure projects, helping them maximize the value of their Autodesk investment through proactive technical guidance and strategic partnership.
Responsibilities
- Serve as the trusted technical advisor for a portfolio of strategic enterprise customers.
- Establish and maintain strong customer relationships through proactive technical engagement and strategic guidance.
- Partner with Customer Success Managers (CSMs) and Technical Adoption Specialists (TASs) to execute customer success plans and deliver an exceptional Customer Technical Success experience.
- Proactively identify technical risks and recommend best practices that improve solution performance, operational health, and long-term customer success.
- Deliver proactive technical engagement through regular support case reviews, technical health assessments, and recommendations aligned with customer business objectives.
- Provide technical guidance and recommendations that help customers optimize solution performance, stability, and operational health.
- Manage priority technical issues and coordinate escalations while monitoring service level compliance.
- Take a problem management approach to identify trends, address root causes, and recommend continuous improvement initiatives.
- Partner with customer teams to ensure successful deployment, licensing, configuration, and performance of Autodesk desktop and cloud solutions.
- Guide customers through key technical events, including major upgrades, migrations, and adoption of new capabilities.
- Advocate for customer needs by collaborating with Autodesk Support, Product, and Engineering teams to improve technical outcomes and the overall customer experience.
Minimum Qualifications
- Bachelor's degree or equivalent experience in Civil Engineering, Civil Infrastructure, Surveying, Transportation Engineering, or a related discipline.
- 5+ years of experience implementing, supporting, or consulting on Autodesk Civil Infrastructure solutions (including Civil 3D) in enterprise environments.
- Deep understanding of Civil Infrastructure design workflows, data interoperability, and information exchange across transportation, land development, utilities, water, or related infrastructure projects.
- Strong analytical and troubleshooting skills supporting complex enterprise environments.
- Experience presenting technical information to both technical and business audiences.
- Ability to manage multiple customer engagements while effectively prioritizing work.
- Fluency in English.
Preferred Qualifications
- Experience with Autodesk Platform Services (APS).
- Experience with Autodesk Docs and/or Autodesk Construction Cloud supporting infrastructure workflows.
- Experience with Autodesk Revit is a plus, but not required.
- Technical consulting and/or enterprise technical project delivery experience with large, complex organizations.
- Strong communication and relationship-building skills with the ability to influence stakeholders at all levels.
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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Please search for open jobs and apply internally (not on this external site).
About Autodesk
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Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.
Industry
Software development
Company size
10,000+ Employees
Headquarters location
San Rafael, CA, US
Year founded
1982