Associate Customer Success Manager Jobs in Quebec

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Important information:

• This is a hybrid role based out of SAP Montreal office, working in-office with the team 3 days per week. 
• Candidates must be legally entitled to work in Canada at the time of application. This position is not eligible for employer-sponsored work authorization (e.g., LMIA or other immigration support).

What you'll do

We are looking for an SAP Solution Architect to join our team of experienced Solution Architects at Product Success, focused primarily on customers running the SAP CX Solutions. You will work closely with customers, system integrators, SAP Customer Success, Product Managers, Engineers and Support organizations.

Some of the core functions are

• Define visions and processes at selecting the right tools and technologies, of this having our customer at the center and with a suite and AI first mindset.
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
• Design end-to-end architecture for business applications adoption.
• Evaluate current solutions and identify areas for improvement or modernization.
• Ensure solutions are aligned with enterprise architecture standards and best practices.
• Provide technical leadership and guidance to implementation teams.
• Create architectural documentation including diagrams, data flows, and integration points.
• Support project planning, estimation, and risk management activities.
• Ensure compliance with security, data privacy, and regulatory requirements.
• Stay current with emerging technologies and trends in business applications.
• Drive adoption of our solution portfolio.
• Manage critical situations and collaborate with stakeholders strategically to mitigate situations that impact the success of our customers.
• Stay informed about our latest solution developments by understanding our roadmaps and gaining detailed knowledge of new capabilities and help to maintain a product backlog that represent the most customer needs.
• Create best practices for sharing knowledge with system integrators to enable scalability.

What you bring

• University degree in computer science, business information technology, logistics, mathematics, engineering or equivalent.
• Minimum of 8-10 years of experience as a solution architect, consultant, developer, product expert, etc.
• Advanced understanding of any of the existing SAP solutions (e.g. ERP, S/4 HANA, CX, Business Netowrks, etc
• Deep product knowledge and expertise in one or more SAP CX sub-solutions 
• A strong technical background (e.g., experienced in reviewing configuration, testing, issue replication, troubleshooting). You are not afraid of getting into a technical discussion with our developers or product owners.
• Experience in technical integration to SAP Product Portfolio, general middleware concepts, and REST APIs.
• Demonstrated executive presence and experience presenting to executive audiences as part of a broader practical experience working directly with large enterprise customers, SAP implementation projects, service deliveries and/or project management.
• Experience working well in a team-based environment, including strong collaboration with co-workers and a deep appreciation of the importance of communication and feedback. 
• Ability to work under pressure, in critical situations and under tight deadlines while bringing strong interpersonal communication and facilitation skills.
• Ability to take ownership of requests, to drill down into technical issues, troubleshoot and solve complex and detailed problems. 
• Ability to deliver clear, concise presentations and present complex information in a clear and precise manner.
• Willingness and ability to travel to customers.
• Fluent English.
• TOGAF certification is highly preferred. 

Meet the team

The SAP engineering team has established and is expanding the Product Success team to support the modern cloud. Product Success serves as a link between our Engineering team and our strategic customers and partners. We provide guidance for complex deployments involving customers, partners, product teams, and internal field teams. Our role is to guide the deployment of solutions conceptualized by the implementations team to ensure optimal operations for leading organizations worldwide and contributing to the success of our customers and products

Product Success is composed of experienced Solutions Architects who possess extensive knowledge of SAP's comprehensive solutions and have significant experience in implementing complex projects at helping define visions, processes, data, and all focused on our customer enabling them to be able to run successful organizations. You join this team to make a meaningful impact, positively influence esteemed organizations, and drive innovation.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 140,400 - 322,500 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link:  www.SAPNorthAmericaBenefits.com.
Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

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Requisition ID: 432930  | Work Area: Software-Design and Development  | Expected Travel: 0 - 20%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid #SAPTorontoCareers
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