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Remote Customer Onboarding Jobs in Quebec (NOW HIRING)

Mako Fintech

Solutions Engineer

Montreal, QC · Remote

Tasks * Customer onboarding:Working closely with the Manager, Solutions Engineering, you'll ... Remote, but we also have offices based in Montreal, Toronto and Vancouver Why work for us * Follow ...

DoiT

Customer Marketing Manager

Montreal, QC · Remote

This role is remote-based, ideally in EST or CST in the US or Canada. Who We Are DoiT is a global ... Maintain a library of always-on campaigns mapped to specific triggers, such as onboarding ...

New

Prosys Tech Corporation

Training & Support You'll receive onboarding and ongoing support to help you succeed. Professional ... Comfortable working independently in a remote environment * Proficiency with CRM systems, Microsoft ...

Prosys Tech Corporation

Account Executive

Montreal, QC · Remote

Training & Support You'll receive onboarding and ongoing support to help you succeed. Professional ... Comfortable working independently in a remote environment * Proficiency with CRM systems, Microsoft ...

Medfar

Invoicing Support Specialist

Montreal, QC · On-site +1

As the privileged contact for our customers (clinics, hospitals and healthcare professionals), your ... What will your onboarding look like? Your first few weeks will focus on getting to know the MYLE ...

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

... all customer data from their entire event. That's why iconic brands like New York Comic Con ... With offices in Pittsburgh, Dallas, Montreal, and Sydney, and an expansive remote workforce across ...

Medaviehs

Senior Recruitment Consultant

Montreal, QC · On-site +1

... customer service, client solutions, and more. What You'll Do: * Full cycle recruitment - from ... Remote-First - Enjoy the flexibility of working from home while connecting in-person with hiring ...

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Remote Customer Onboarding information

What is a remote customer onboarding specialist?

A Remote Customer Onboarding Specialist is a professional who helps new customers transition smoothly to a company’s products or services, working entirely online or from a remote location. Their responsibilities often include guiding customers through set-up processes, providing training or resources, and addressing initial questions or concerns. By ensuring customers have a positive first experience, they help drive product adoption and long-term satisfaction. This role requires strong communication skills, technical knowledge, and the ability to work independently. Remote onboarding specialists often use video calls, emails, and chat to interact with customers.

What are some typical challenges faced in a remote customer onboarding role, and how can they be managed effectively?

A common challenge in remote customer onboarding is building rapport and ensuring clear communication without face-to-face interaction. To manage this, professionals often rely on well-structured onboarding materials, regular check-ins via video or chat, and proactive follow-ups to address questions. Additionally, coordinating with internal teams—like sales and technical support—can require extra effort to keep everyone aligned remotely. Success in this role often comes from strong organizational skills and leveraging collaboration tools to maintain transparency and responsiveness.

What are the key skills and qualifications needed to thrive as a remote customer onboarding specialist, and why are they important?

To excel as a Remote Customer Onboarding Specialist, you need strong communication skills, problem-solving abilities, and experience in customer service or account management, often supported by a relevant degree. Familiarity with CRM platforms, onboarding software, and virtual meeting tools is typically required. Outstanding organization, patience, and empathy help build rapport and guide clients through new processes smoothly. These skills ensure customer satisfaction, efficient onboarding, and long-term client retention in a remote setting.

What is the difference between Remote Customer Onboarding vs Remote Customer Support?

AspectRemote Customer OnboardingRemote Customer Support
Primary FocusGuiding new customers through product setup and initial useAssisting existing customers with troubleshooting and ongoing issues
Required SkillsCommunication, product knowledge, onboarding processesProblem-solving, technical knowledge, communication
Work EnvironmentCollaborative onboarding sessions, training platformsHelp desks, chat, email, phone support
Common CertificationsCustomer service, product-specific trainingTechnical support certifications, customer service

Remote Customer Onboarding focuses on welcoming new clients and ensuring they understand how to use a product effectively, while Remote Customer Support handles ongoing issues for existing customers. Both roles require strong communication skills, but onboarding emphasizes education and setup, whereas support centers on troubleshooting and problem resolution.

What job categories do people searching Remote Customer Onboarding jobs in Quebec look for?

The top searched job categories for Remote Customer Onboarding jobs in Quebec are:

Remote Customer Onboarding jobs near you
Infographic showing various Remote Customer Onboarding job openings in Quebec as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Clinical Product Specialist - (Remote - Canada)

Montreal, QC • Remote

Insulet Corporation
Medical Equipment and Supplies Manufacturing • 501 - 1,000 employees
Learn more about Insulet Corporationexternal

Full-time

Posted 14 days ago

Job description

Job Summary

Position Summary:
TheClinical Product Specialist (CPS) will work cross functionally with other departments across the organization including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product. Provide technical, educational, operational and sales support to customers. Support ongoing learning and development needs of Product Support teams.

Position Summary:

TheClinical Product Specialist (CPS) will work cross functionally with other departments across the organization including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product. Provide technical, educational, operational and sales support to customers. Support ongoing learning and development needs of Product Support teams.

Responsibilities:

  • Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic manner
  • Support product training and troubleshooting needs by meeting virtually with customers as needed
  • Handle customer contacts requiring a deeper knowledge, assessment and understanding of clinical related issues including medical event occurrences, customer onboarding and ongoing product use, Personal Diabetes Manager (PDM) settings or setting changes, and product conversion
  • Asses the training and education needs of customers to provide individualized clinical guidance and recommendations
  • Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels
  • Maintain a thorough understanding of products offered by Insulet with the ability to explain to existing customers their operation and use
  • Proactively reach out to help manage customer relationships and retain customers on product
  • Promote the benefits of insulin pump therapy and offer continuous education to customers
  • Provide on-call support as needed
  • Works in conjunction with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field team, and Customer Care to ensure patient success and product innovation for continued business growth and development
  • Maintain compliance to HIPAA and other regulating bodies as required
  • Collaborate with Post-Market and Quality Systems to ensure timely reporting for required agencies
  • Assign patient trainings to Certified Pump Trainers (CPTs) or conduct customer training over phone, virtually and email
  • Ability to perform administrative duties and turn in on a timely basis
  • Participate in regular team meetings and cross functional meetings for collaboration
  • Perform other duties as assigned

Minimum Requirements:

  • Bachelor'sdegree and a minimum of 2 years' experience training and/or managing insulin pump patients
  • Professional up-to-date credentials and/or certifications are mandatory: i.e. Certified Diabetes Care and Education Specialist (CDCES),Registered Dietitian (RD), or Registered Nurse (RN)
  • State licensure is mandatory as required
  • Current Certified Diabetes Care and Education Specialist certification required
  • Must be able to maintain all required licensure for duration of employment
  • Experience communicating with a wide range of audiences

Preferred Skills & Competencies:

  • Prior industry/commercial experience strongly preferred
  • Experience in a contact center or other relevant environment preferred
  • Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred

Physical Requirements:

  • Requires sitting and standing associated with a normal office environment
  • Manual dexterity needed for using a calculator and computer keyboard
  • This position is a remote working position, and the working space will have to meet certain requirements (security, etc.)
  • Occasional travel is required for meetings and to support the Product Support trainings.
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About Insulet

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Billerica, MA, US

Year founded

2000

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