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Remote Customer Onboarding Jobs in Quebec (NOW HIRING)

Mako Fintech

Solutions Engineer

Montreal, QC · Remote

Tasks * Customer onboarding:Working closely with the Manager, Solutions Engineering, you'll ... Remote, but we also have offices based in Montreal, Toronto and Vancouver Why work for us * Follow ...

Vosker

Product & Growth Content Specialist

Montreal, QC · Remote

... in remote area surveillance. Every day, we're proud to help our customers keep an eye on what ... Create email and lifecycle content (acquisition, onboarding, retention) * Execute automated flows ...

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Remote Customer Onboarding information

What are the key skills and qualifications needed to thrive as a Remote Customer Onboarding Specialist, and why are they important?

To excel as a Remote Customer Onboarding Specialist, you need strong communication skills, problem-solving abilities, and experience in customer service or account management, often supported by a relevant degree. Familiarity with CRM platforms, onboarding software, and virtual meeting tools is typically required. Outstanding organization, patience, and empathy help build rapport and guide clients through new processes smoothly. These skills ensure customer satisfaction, efficient onboarding, and long-term client retention in a remote setting.

What is a Remote Customer Onboarding Specialist?

A Remote Customer Onboarding Specialist is a professional who helps new customers transition smoothly to a company’s products or services, working entirely online or from a remote location. Their responsibilities often include guiding customers through set-up processes, providing training or resources, and addressing initial questions or concerns. By ensuring customers have a positive first experience, they help drive product adoption and long-term satisfaction. This role requires strong communication skills, technical knowledge, and the ability to work independently. Remote onboarding specialists often use video calls, emails, and chat to interact with customers.

What are some typical challenges faced in a remote customer onboarding role, and how can they be managed effectively?

A common challenge in remote customer onboarding is building rapport and ensuring clear communication without face-to-face interaction. To manage this, professionals often rely on well-structured onboarding materials, regular check-ins via video or chat, and proactive follow-ups to address questions. Additionally, coordinating with internal teams—like sales and technical support—can require extra effort to keep everyone aligned remotely. Success in this role often comes from strong organizational skills and leveraging collaboration tools to maintain transparency and responsiveness.

What is the difference between Remote Customer Onboarding vs Remote Customer Support?

AspectRemote Customer OnboardingRemote Customer Support
Primary FocusGuiding new customers through product setup and initial useAssisting existing customers with troubleshooting and ongoing issues
Required SkillsCommunication, product knowledge, onboarding processesProblem-solving, technical knowledge, communication
Work EnvironmentCollaborative onboarding sessions, training platformsHelp desks, chat, email, phone support
Common CertificationsCustomer service, product-specific trainingTechnical support certifications, customer service

Remote Customer Onboarding focuses on welcoming new clients and ensuring they understand how to use a product effectively, while Remote Customer Support handles ongoing issues for existing customers. Both roles require strong communication skills, but onboarding emphasizes education and setup, whereas support centers on troubleshooting and problem resolution.

What job categories do people searching Remote Customer Onboarding jobs in Quebec look for? The top searched job categories for Remote Customer Onboarding jobs in Quebec are:
Remote Customer Onboarding jobs near you
Infographic showing various Remote Customer Onboarding job openings in Quebec as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Solutions Engineer

Mako Fintech

Montreal, QC • Remote

Full-time

Medical, PTO

Re-posted 11 days ago

Job description

Company

Mako is a leading fintech firm, building software to bring top asset managers and their clients into the cloud. Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back-office procedures with smart automation and great user experience.

This is a pivotal time for a transition to cloud services, which has fueled rapid growth in our customer base, as firms seek a product of our quality in order to put their best foot forward to remote clients.
As we continue our rapid client growth, we're now seeking a dynamic professional to engage with our newest clients, set them up on our systems, and make sure they receive fantastic service. This is an entry-level software development position, where you'll gain experience in Git, Agile project management, and more. If you are hungry for challenges and continuously evolving responsibilities, this is a great position for you!

Tasks

  • Customer onboarding:Working closely with the Manager, Solutions Engineering, you'll transform new clients into satisfied users of our product:
    • Onboard new clients by writing JSON templates to encode form logic, and adjusting PDF forms to match JSON templates
    • Provide technical support for enterprise customers you've onboarded
    • Contribute to Mako's success with documentation, recommendations on process improvements, and recommendations on new product features.


    Background

    • Educational background in computer science, math, physics or engineering.
    • Basic coding and debugging skills, such as Python, VBA, JavaScript, etc.
    • Strong organizational, time-management and communication skills.
    • Takes initiative and acts proactively.
    • Insight into how to make processes more intuitive and user-friendly.
    • Bilingual (English/French) an asset.
    • Experience in financial services an asset.


    Location

    • Remote, but we also have offices based in Montreal, Toronto and Vancouver


    Why work for us

    • Follow this link to see a video that stars some of our current Solutions Engineers:Now Hiring Solutions Engineers at Mako Fintech - YouTube
    • Starting salary: 52 000$.
    • High-end Mac or PC laptop, and $1000 budget to outfit your home office
    • Blazing fast career growth: SE's have been promoted to Senior SE, Manager or Sales Engineer within a few months of joining
    • Equity in a fast-growing start-up.
    • Gold-plated health and wellness benefits, extensive vacation policy.
    • Amazing team of intelligent, passionate and friendly individuals who continuously push each other to do better.

    Apply