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Assistant Customer Success Manager Jobs Near Me

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

Managing modern technology has become increasingly complex. As organizations scale across clouds ... Job Duties & Responsibilities: * * Assist in developing success plans and strategies for customers ...

Wolters Kluwer

Customer Success Manager

Columbus, OH

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...

Logically

Customer Success Manager

Dublin, OH · Remote

Managing modern technology has become increasingly complex. As organizations scale across clouds ... Job Duties & Responsibilities: * * Assist in developing success plans and strategies for customers ...

Wolters Kluwer

Customer Success Manager

Columbus, OH

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...

Logically, Inc.

Customer Success Manager

Dublin, OH · Hybrid

The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Impact Radius

Customer Success Manager

Columbus, OH · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow ...

Diverse Lynx

Customer Success Manager

Columbus, OH · On-site

Role Overview The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer's Impact ...

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Ryder

Customer Success Manager I

Pataskala, OH

$90K/yr

We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain ... Key account liaison between the customer and the Ryder e-commerce operations team. Assist ...

SHI GmbH

Customer Success Manager - VMware

Columbus, OH · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

EDB

Principal Customer Success Manager

Columbus, OH · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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How much do assistant customer success manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for assistant customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

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Assistant Customer Success Manager jobs near you
A map of the United States highlighting the number of Assistant Customer Success Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Assistant Customer Success Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Success Manager

Logically, Inc.

Dublin, OH • On-site

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk.
Logically closes that gap.
We unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology.
Our approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools.
For more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes.
Logically. Cyber-First. Future-Ready.
Why Work for Us
  • A culture built on doing the right thing
  • Work at the forefront of cybersecurity and emerging technologies
  • Collaborative, growth-oriented environment
  • Competitive compensation and benefits
  • Opportunities for professional development and advancement
  • Make a real impact by helping organizations reduce risk and build resilience

Job Summary:
The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer retention and loyalty and to ensure customer engagement with services and products remains high. The Customer Success Manager will effectively plan and prioritize a high volume of customer activities and requests to manage customer issues and requests.
PLEASE NOTE: THIS ROLE DOES NOT CARRY A QUOTA.
Job Duties & Responsibilities:
    • Assist in developing success plans and strategies for customers, with a focus on supporting long-term relationships and reducing customer churn.
    • Perform follow-up tasks as part of marketing campaigns, helping to ensure customer engagement and satisfaction.
    • Aim for high customer satisfaction scores, making sure customers are referenceable and receive annual NPS scores of >8.
    • Monitor customer agreements and help manage change requests and approvals as needed.
    • Maintain customer information and activity in CRM tools like Salesforce, ensuring accurate record-keeping and adherence to defined procedures.
    • Identify opportunities to expand product and service usage with existing customers and provide support in managing these opportunities.
    • Ensure customer contact information is updated and kept current in Salesforce and ConnectWise.
    • Organize monthly check-ins with regional service teams to align client needs and gather valuable feedback.
    • Collaborate with Marketing to develop customer appreciation initiatives and engagement activities.
    • Act as a customer advocate by collaborating with cross-functional teams such as Marketing, Sales, Product, Service, Finance, and Engineering to enhance processes and improve customer satisfaction and retention.
    • Assist with special projects as requested by leadership.
    • 10-20% travel required

Qualifications:
    • Associate's degree in management, Information Technology, Computer Science or commensurate experience required.
    • 1 year of experience in customer success, sales, or consulting capacity.
    • Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful; additional training will be provided.
    • Basic knowledge of CRM systems like Salesforce, ConnectWise, or Microsoft Dynamics is advantageous.
    • Solid understanding of cybersecurity or managed IT services, and how they relate to helping solve SMB, mid-market, and enterprise frustrations.
    • Experience working cross-functionally with an account team including both Account Managers and SMEs, providing account management support to assigned projects and service teams.
    • Ability to work in a team environment and demonstrate leadership, presentation, and planning ability, as well as verbal and written communication skills.
    • Business acumen; translating business requirements into related solutions.
    • Flexible and able to remain calm in times of stress while managing multiple priorities at one time.
    • Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations.
    • Sound problem-solving technique with ability and persistence to generate options and select the best solution.
    • Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders.
    • Ability to communicate effectively with customers and various levels of management both verbally and in written form.
    • Ability to manage multiple sales opportunities in a fast-paced environment.
    • Team player mentality and willingness to share knowledge with others.

#LI-Remote
Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.

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