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Assistant Customer Success Manager Jobs in Oregon

Typeform

Customer Success Manager

OR · On-site +1

About the Role As a Customer Success Manager, you will be primarily responsible for partnering with ... Connect with and assist customers when they fall out of engagement cadences, nurturing usage and ...

Epiq

Customer Success Manager

Portland, OR · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... Epiq Assist . This role is ideal for someone who enjoys working directly with customers ...

NICE

Customer Success Manager

OR · On-site +1

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer ...

Lone Wolf Technologies

Customer Success Manager

OR · On-site +1

$75K - $85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...

Elite Technology

Customer Success Manager

OR · On-site +1

$112K - $125K/yr

Position Overview The Customer Success Manager at Elite is a high-impact role focused on ensuring ... tools, to assist in aspects of the recruiting and employment process. These tools are used to ...

Nuvem

Customer Success Manager

OR · On-site +1

Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations -with a ...

Ping Identity

Customer Success Manager

OR · On-site +1

$76K - $95K/yr

Qualifications To be a successful Customer Success Manager, you should have: * A minimum of 4 years of related experience in Customer Success / Experience. * Experience in consulting and ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

Autodesk

Customer Success Manager

Portland, OR · On-site

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the Autodesk Operations Solutions portfolio, helping customers achieve measurable business outcomes ...

Autodesk

Customer Success Manager

Portland, OR · On-site

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the Autodesk Operations Solutions portfolio, helping customers achieve measurable business outcomes ...

Autodesk, Inc.

Customer Success Manager

Portland, OR · On-site

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the Autodesk Operations Solutions portfolio, helping customers achieve measurable business outcomes ...

Cleo

Customer Success Manager

Salem, OR · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... assist in certain stages of our recruitment process, such as resume screening and candidate ...

Autodesk, Inc.

Customer Success Manager

Portland, OR · On-site

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the Autodesk Operations Solutions portfolio, helping customers achieve measurable business outcomes ...

InvoiceCloud

Customer Success Manager

OR · On-site +1

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary ...

Lifted

Customer Success Manager

OR · On-site +1

We're seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a ...

Salesloft

Senior Customer Success Manager

OR · On-site +1

Customer Success Manager, Enterprise Location: Remote- US Clari + Salesloft are building the next ... Set an example for new CSMs, and assist in training, onboarding, and motivating new Lofters * Be a ...

Salesloft

Sr. Customer Success Manager

OR · On-site +1

Customer Success Manager, Enterprise Location: Remote- US Clari + Salesloft are building the next ... Set an example for new CSMs, and assist in training, onboarding, and motivating new Lofters * Be a ...

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All JobsCustomer Success JobsAssistant Customer Success Manager JobsAssistant Customer Success Manager Jobs in Oregon

Assistant Customer Success Manager information

What does an assistant customer success manager do?

An Assistant Customer Success Manager supports the customer success team by helping clients achieve their goals with a company's products or services. They assist in onboarding new customers, addressing client inquiries, and ensuring overall customer satisfaction. Their role involves monitoring customer usage, gathering feedback, and escalating issues to senior team members when necessary. Ultimately, they help to build strong client relationships and contribute to customer retention.

What are some common challenges faced by assistant customer success managers, and how can they be effectively addressed?

Assistant Customer Success Managers often encounter challenges such as managing multiple client accounts simultaneously, ensuring timely communication, and balancing customer needs with company objectives. To effectively address these, strong organizational skills and proactive communication are essential. Leveraging customer relationship management (CRM) tools, regularly checking in with clients, and working closely with senior team members can help maintain high customer satisfaction while supporting the broader success strategy.

What are the key skills and qualifications needed to thrive as an assistant customer success manager, and why are they important?

To thrive as an Assistant Customer Success Manager, you need strong customer relationship management skills, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data analysis tools, is often required. Excellent communication, active listening, and a collaborative mindset are standout soft skills for this position. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and supporting the success of both clients and the organization.

What are the most commonly searched types of Customer Success Manager jobs in Oregon?

The most popular types of Customer Success Manager jobs in Oregon are:

What cities in Oregon are hiring for Assistant Customer Success Manager jobs?

Cities in Oregon with the most Assistant Customer Success Manager job openings:

Assistant Customer Success Manager jobs near you

Customer Success Manager

OR • On-site, Remote

Typeform
See more jobs at Typeformexternal

Full-time

Re-posted 16 days ago

Key responsibilities

  • Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals

  • Introduce new opportunities to expand usage and optimize client experiences

  • Use internal tools to monitor customer health, usage metrics, and progress

Job description

We're especially excited to hire someone based in the ET Timezone, where we're looking to grow our presence.

About the Team

The Customer Success Team is focused on helping Enterprise customers explore what's possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools. 

Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.

About the Role

As a Customer Success Manager, you will be primarily responsible for partnering with Typeform's Enterprise customers to help them achieve their business goals. You'll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.
As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.
You'll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes

What you'll do
  • Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
  • Introduce new opportunities to expand usage and optimize client experiences
  • Use internal tools to monitor customer health, usage metrics, and progress
  • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
  • Identify expansion opportunities and negotiate and close renewals
  • Deliver account reviews and information around trends to leadership and cross functional teams
  • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
What you bring
  • Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
  • Easily builds rapport with customers and team members
  • A proven track record of expansions and renewals
  • Process-driven and analytical
  • Can identify and communicate trends in their book of business
  • Strong written and verbal communication skills
  • Ability to breakdown and communicate technical terminology in a non-technical manner  
  • A passion for delivering the quality level of service
  • Natural curiosity and enthusiasm
  • A team-focused, collaborative instinct 
  • Flexible, open to change, and a sense of humor never hurts!
Extra awesome:
  • You're excited about the tools
  • Time and work management skills to prioritize customer engagements and requests
  • Previous experience working in a fast-paced organization

Apply