ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in Raleigh, NC

SAS

Manager, Customer Success

Cary, NC · On-site

We are seeking a Programmatic Manager of Customer Success Managers in the customer success ... Monitor new staff during their initial training program period and evaluates their skills ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... support programs, life and disability insurance, retirement savings plans, paid leave programs ...

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Participate in strategic customer programs, feedback sessions, training initiatives, and industry ...

Railinc

Manager, Customer Success

Cary, NC · On-site

Essential Functions - People Management: * Lead and develop a team of Customer Success Specialists ... Coordinate onboarding and training programs to ensure team readiness and consistency in support ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs ... We're looking for an experienced Customer Success Manager to join in helping to build and scale our ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Participate in strategic customer programs, feedback sessions, training initiatives, and industry ...

Global Relay

Customer Success Manager

Apex, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Participate in strategic customer programs, feedback sessions, training initiatives, and industry ...

MaintainX

Customer Success Manager

Raleigh, NC

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our ... program. * Take what you need PTO. * A Work Culture where: * You'll work alongside folks across the ...

MaintainX

Customer Success Manager

Raleigh, NC · On-site

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our ... program. * Take what you need PTO. * A Work Culture where: * You'll work alongside folks across the ...

Tanium

Customer Success Manager

Durham, NC · On-site +1

The Customer Success Manager is critical to helping customers receive value from their investment ... assistance programs, disability insurance, and other well-being benefits. Tanium is an Equal ...

Tanium

Customer Success Manager

Durham, NC · Hybrid

The Customer Success Manager is critical to helping customers receive value from their investment ... assistance programs, disability insurance, and other well-being benefits. Tanium is an Equal ...

Tanium

Customer Success Manager

Durham, NC · Hybrid

The Customer Success Manager is critical to helping customers receive value from their investment ... programs, disability insurance, and other well-being benefits.

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Raleigh, NC

Customer Success Program Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success program manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer success program manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Raleigh, NC? For Customer Success Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Success Program Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Program Manager jobs? Cities near Raleigh, NC with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Manager, Customer Success

Manager, Customer Success

SAS

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Job Description
We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of Customer Success Managers (CSMs) to support the customer from pre-sales, sales, onboarding, technology adoption, and use expansion for the Americas Accounts. The Programmatic CSM team is run on a 1:many model, meaning the Manager of this position will have to create strategies to help the CSMs best support hundreds of customers, utilizing AI, light-touch tactics, self-serve, automation and scale.
As a Programmatic Manager, Customer Success, you will:
  • Communicate well to customer leaders and agencies/departments to assist in their efforts to solve complex big data analytics problems.
  • Have passion for the job, providing strategic guidance, advisement, and directives to internal and external stakeholders and messaging SAS value and commitment to customer success.
  • Lead a team that is an integral part of SAS' long-term relationship with its customers. The efforts put forth by this team will directly impact the value realized and the ultimate success of the business relationship.
  • Develop strategies to support the company's customer retention, adoption, value realization and renewal strategy.
  • Be the customer's voice, and revenue driver force within SAS
  • Directly manage a team of Customer Success Managers as it relates to Americas Programmatic Accounts
  • Determine equitable territory assignments; set and review performance goals and establishes priorities, expectations and deliverables for all reporting staff. Determines optimal utilization of staff and resources to achieve Customer Success goals.
  • Serve as an advisor and resource to team members and management in all aspects of customer relationship management skills and techniques, territory/segment management, policies and procedures, SAS software/hardware platforms, market trends and preparation of Customer Success Plans as needed, and formulation of resolutions and responses related to unusual complex problems and exceptions.
  • Assume a leadership role in collaborating with Sales Business Units, Customer Advisory, PSD, CIS, Education, Technical Support, R&D and Marketing to improve the customer experience by making suggestions for enhancements, improvements and educating their staff.
  • Participate with CSMs and support staff in customer calls and presentations, goal identification, evaluation of account needs, and design of appropriate strategies. Attend customer follow-up meetings regularly to ensure satisfaction levels and uncover additional up/cross-sales opportunities
  • Monitor new staff during their initial training program period and evaluates their skills throughout the program based on training objectives; identify internal training needs and make recommendations where appropriate.
  • Review existing and introduce new strategy of customers engagement and Direct internal resources, including pre-sales and post-sales services, contracts, etc., education on post-sales offering in order to reach objectives.
  • Ensure Customer Success Plans are created in consultation with customer and sales. Communicates customer success plan internally to sales and delivery teams (PS & CIS). Timely and accurately forecast (PTG) of Existing Recurring Revenue for Customer Accounts under control of their Customer Success team
  • Ensure Revenue Risks are created and maintained by the Customer Success team for customers under their control and a mitigation plan is documented and communicated to all SAS stakeholders
  • Be responsible for helping support forecasting, escalations and risk reviews for the Programmatic patch of customers

Role Competencies:
  • Building Customer Relationships - Ensuring that the customer's internal or external needs are met; building productive relationships with high-priority customers; taking accountability for customer satisfaction and loyalty.
  • Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals.
  • Creating Demand Through Insight - Identifying the targeted account's business challenges and needs and their probably causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Required qualifications
  • Minimum of eight years of experience in customer success, sales, business partner relationship development, or technical functions within the technology industry.
  • Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  • Good knowledge of SAS products, solutions and services
  • Superior knowledge of basic sales techniques
  • Excellent written, verbal, and interpersonal communications skills
  • Excellent organizational skills
  • Ability to work and learn independently
  • Ability to work effectively in a team environment
  • Ability to travel occasionally
  • Ability to work in a fast paced, high-volume sales environment
  • You're curious, passionate, authentic and accountable. These are our values and influence everything we do.
  • An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

World-class benefits
Highlights include...
  • Comprehensive medical, prescription, dental and vision plans.
  • Medical plan options include:
    • PPO with low annual deductible and copays.
    • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
  • Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
  • An industry-leading 401k plan.
  • Tuition Assistance Program and programs and resources to support your development
  • Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave and unlimited paid sick days.
  • Generous childcare benefits for all full-time employees.

You are welcome here.
At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.
#SAS

Apply