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Customer Success Program Manager Jobs in Raleigh, NC

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... support programs, life and disability insurance, retirement savings plans, paid leave programs ...

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product ... assistance program - Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs ... We're looking for an experienced Customer Success Manager to join in helping to build and scale our ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

DomainTools

Customer Success Manager

Raleigh, NC

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Raleigh, NC

Customer Success Program Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success program manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer success program manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Raleigh, NC? For Customer Success Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Success Program Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Program Manager jobs? Cities near Raleigh, NC with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Program Specialist

LHH US

Raleigh, NC

$38 - $42/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Customer Success Program Specialist Contract-to-Hire | $70,000-$80,000 Location: Raleigh, NC, Full-time and Fully Onsite Position Summary LHH is seeking a highly organized and customer-focused Customer Success Program Specialist to support key data center and technology customers. This position serves as the primary liaison between customers and internal teams, ensuring successful order fulfillment, program execution, and on-time delivery. The ideal candidate possesses strong project management, supply chain, and customer relationship skills, with the ability to proactively identify risks, resolve issues, and drive a positive customer experience. Key Responsibilities Customer Relationship Management
  • Serve as the primary point of contact for customers, building strong, long-term partnerships.
  • Communicate production schedules, order status, delivery timelines, and business priorities.
  • Resolve customer concerns and delivery issues in a timely and professional manner.
  • Support customer onboarding and ongoing account management.
Program & Project Coordination
  • Manage customer programs from order placement through delivery.
  • Track milestones, risks, dependencies, and deliverables.
  • Facilitate cross-functional collaboration to align customer expectations with operational capabilities.
  • Provide status updates and recommendations to customers and internal stakeholders.
Order Management & Operations
  • Process and manage purchase orders, sales orders, inventory updates, and delivery schedules.
  • Monitor production, inventory, and shipping activities to ensure on-time performance.
  • Maintain accurate order and fulfillment information within ERP systems.
ERP & Process Improvement
  • Utilize Microsoft Dynamics 365 (D365) to manage orders, inventory, and delivery schedules.
  • Identify opportunities to improve operational efficiency and customer experience.
  • Participate in continuous improvement initiatives and root cause analysis efforts.
Reporting & Analytics
  • Develop and maintain operational and executive-level reports.
  • Analyze production, inventory, and logistics data to support decision-making and customer success.
Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 5+ years of experience in customer success, supply chain, project coordination, or operations.
  • Experience with ERP systems, preferably Microsoft Dynamics 365.
  • Strong project management, organizational, and problem-solving skills.
  • Advanced Microsoft Excel skills and ability to analyze operational data.
  • Excellent communication and relationship-building abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Manufacturing, logistics, or supply chain experience preferred.
  • Knowledge of VBA, Access, automation tools, or networking products is a plus.
What We're Looking For
  • Customer-focused professional with strong attention to detail.
  • Proven ability to manage complex programs and competing priorities.
  • Collaborative team player with strong leadership and influencing skills.
  • Analytical thinker who can interpret data and drive process improvements.
Pay Details: $38.00 to $42.00 per hour
Search managed by: Kelly Kirst
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.