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Customer Success Program Manager Jobs in Staley, NC

Apexanalytix

Customer Success Manager

Greensboro, NC · On-site

... Take The Customer Success Lead position is in our apex portal Solutions group, which manages ... With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition ...

Novir

Customer Success Specialist

Greensboro, NC

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Novir

Customer Success Specialist

Greensboro, NC · On-site

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Vontier Corporation

Technical Program Manager

Greensboro, NC

$125K - $161K/yr

... Customer Success, Executive Leadership, and external Customers Support Program Increment Planning to ensure teams understand the Product priorities, dependencies and risks identified/negotiated, and ...

Vontier

Technical Program Manager

Greensboro, NC

$125K - $161K/yr

... Customer Success, Executive Leadership, and external Customers Support Program Increment Planning to ensure teams understand the Product priorities, dependencies and risks identified/negotiated, and ...

Gilbarco Veeder-Root

Technical Program Manager

Greensboro, NC · On-site

$125K - $161K/yr

Purpose of Position The Technical Program Manager position provides leadership is responsible for ... Customer Success, Executive Leadership, and external Customers • Support Program Increment ...

Bennett College

Student Success Coach

Greensboro, NC

... management and organization, self-regulation, and self-efficacy. It is the responsibility of the ... Refers students to appropriate internal and community-based programs and support services. * Serves ...

Beyond SOF

Program Manager/Task Order Manager

Liberty, NC · On-site

PROGRAM MANAGER (PM) - TASK ORDER (TO) MANAGER The PM shall serve as the Client's single TO Manager ... Experience effectively directing and managing contract functions supporting SOF customers involving ...

AAR Corporation

Manager, Program

Greensboro, NC · On-site

Review Statement of Work (SOW) for program and customer specific requirements. * Lead and manage assigned programs, including development of overall program schedule, budget, engineering status ...

AAR Corporation

Manager, Program

Greensboro, NC · On-site

Review Statement of Work (SOW) for program and customer specific requirements. * Lead and manage assigned programs, including development of overall program schedule, budget, engineering status ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Staley, NC

Customer Success Program Manager information

See Staley, NC salary details

$32.3K

$82.6K

$139.2K

How much do customer success program manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer success program manager in Staley, NC is $82,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Staley, NC look for? The top searched job categories for Customer Success Program Manager jobs in Staley, NC are:
What cities near Staley, NC are hiring for Customer Success Program Manager jobs? Cities near Staley, NC with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Staley, NC as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,568 per year, or $39.7 per hour.

Customer Success Manager

Apexanalytix

Greensboro, NC • On-site

Full-time

Re-posted 16 days ago

Job description

About Us:
At apexanalytix, we're lifelong innovators! Since the date of our founding nearly four decades ago we've been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We're the perfect balance of established company and start-up. You will find a unique home here.
And you'll recognize the names of our clients. Most of them are on The Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you'll be helping build that reputation.
Read more about apexanalytix - https://www.apexanalytix.com/about/
Quick Take
The Customer Success Lead position is in our apexportal Solutions group, which manages customers post-sale, implements and supports APEX software for our clients. Our apexportal Solutions leverage the latest in cognitive computing and our massive proprietary database of scored supplier records to recover and prevent overpayments, improve processes, ensure compliant supplier relationships, and optimize working capital.
The Work
  • Serve as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needs.
  • Demonstrate deep understanding of clients' business - challenges, opportunities, goals, etc.
  • Maintaining the current relationship is not enough. The CSM should Expand the relationship.
  • Develop and drive strategies that lead to increased customer adoption and satisfaction
  • Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment
  • Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies
  • Participate in achieving department goals through identifying additional services opportunities to installed clients.
  • Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution
  • Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions
  • Develop customers who will provide positive references for prospects
  • Lead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completion
  • Advocate for and address customers' product, technology, and service needs internally
  • Assess client usage, performance, and satisfaction, and align their business objectives with our solutions
  • Develop deep knowledge of apex solutions
  • Lead base-level demos of apex products for customer knowledge and growth.

The Must-Haves
  • Minimum of 5 years' experience in customer success role
  • Knowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing solutions preferrable
  • Good understanding of Accounts Payable & procurement principles, including Accounts Payable best practices is useful
  • Ability to interact credibly with technical & LOB professionals as well as senior executives through the CPO, CFP and CEO level
  • Strong project management skills a plus
  • Ability to build rapport with team members and clients
  • Excellent customer communication skills with the ability to be an active listener
  • Passionate commitment to customer satisfaction
  • Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levels.
  • Collaborate with customers to develop and execute success plans that align apex's capabilities with the customer's business goals and objectives
  • Strong influencing, problem-solving, and negotiation skills
  • Bachelor's degree preferred
  • 25% travel to client sites and Corporate, Greensboro, North Carolina

Over the years, we've discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call "The apex Way". Read more about The apex Way - https://www.apexanalytix.com/careers/
Benefits
At apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that. apexanalytix offers competitive benefits for the countries that we serve, in addition to our BeWell@apex initiative that encourages employees' growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.
With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.

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