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Customer Success Program Manager Jobs in Staley, NC

Novir

Customer Success Specialist

Greensboro, NC

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Novir

Customer Success Specialist

Greensboro, NC

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Novir

Customer Success Specialist

Greensboro, NC · On-site

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

haeco

Program Manager

Greensboro, NC

AAR constantly searches for the right thing to do for its customers, employees, partners and for society. Description: The Program Manager will coordinate efforts with product teams, including, but ...

HAECO

Program Manager

Greensboro, NC · On-site

AAR constantly searches for the right thing to do for its customers, employees, partners and for society. Description: The Program Manager will coordinate efforts with product teams, including, but ...

Bennett College

Student Success Coach

Greensboro, NC

... management and organization, self-regulation, and self-efficacy. It is the responsibility of the ... Refers students to appropriate internal and community-based programs and support services. * Serves ...

AAR Corporation

Manager, Program

Greensboro, NC

Review Statement of Work (SOW) for program and customer specific requirements. * Lead and manage assigned programs, including development of overall program schedule, budget, engineering status ...

AAR Corporation

Manager, Program

Greensboro, NC

Review Statement of Work (SOW) for program and customer specific requirements. * Lead and manage assigned programs, including development of overall program schedule, budget, engineering status ...

Catapult

Client Success Associate

Greensboro, NC

$50K/yr

ThinkTech is a managed IT services provider (MSP) helping businesses run smarter, safer, and more ... We're hiring a Client Success Associate to own client relationships and help our customers get the ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Staley, NC

Customer Success Program Manager information

See Staley, NC salary details

$32.3K

$82.6K

$139.2K

How much do customer success program manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer success program manager in Staley, NC is $82,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Staley, NC look for? The top searched job categories for Customer Success Program Manager jobs in Staley, NC are:
What cities near Staley, NC are hiring for Customer Success Program Manager jobs? Cities near Staley, NC with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Staley, NC as of June 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $82,568 per year, or $39.7 per hour.
Customer Success Specialist

Customer Success Specialist

ALAMANCE FOODS INC

Graham, NC

Other

Medical, Dental, Vision, Life, PTO

Posted 9 days ago

Job description

Customer Success Specialist

Location: Graham, NC
Position Type: Full-Time, Exempt (On-Site)

Why Join Us

We are committed to investing in our people by providing a supportive, team-oriented environment where employees can grow and build long-term careers.

What We Offer

  • Medical, Dental, and Vision Insurance (eligible the 1st of the month following 60 days)
  • Life Insurance
  • Dependent Care Spending Accounts (DCSA)
  • Paid Time Off (PTO) and Paid Holidays
  • Career growth and advancement opportunities
  • Mentorship and professional development
  • Collaborative and supportive work environment
  • Long-term stability within a growing organization
Position Summary

The Customer Success Specialist is responsible for supporting key customer accounts by ensuring accurate order execution, timely communication, and high-quality service delivery. This role acts as a central point of coordination between customers and internal teams, helping to resolve issues, improve processes, and maintain strong customer relationships.

This position requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

Key ResponsibilitiesCustomer Support & Relationship Management
  • Serve as a primary point of contact for assigned customer accounts
  • Maintain consistent communication to ensure customer satisfaction
  • Provide updates on order status, timelines, and issue resolution
  • Respond to customer inquiries in a timely and professional manner
Order Management & Coordination
  • Process and review customer orders for accuracy
  • Coordinate with internal teams to confirm product availability and shipment timing
  • Track orders from entry through delivery
  • Ensure all order details align with customer requirements
Cross-Functional Collaboration
  • Partner with internal departments including operations, warehouse, quality, and transportation
  • Communicate customer needs and ensure alignment across teams
  • Escalate and resolve issues impacting order fulfillment or service levels
Issue Resolution
  • Identify and address service-related challenges proactively
  • Investigate discrepancies related to orders, shipments, or inventory
  • Work cross-functionally to implement timely solutions
  • Ensure clear communication with customers throughout resolution
Process Improvement
  • Identify trends in customer issues or service gaps
  • Provide feedback to leadership on opportunities for improvement
  • Support implementation of process enhancements to improve efficiency and service quality
Reporting & Documentation
  • Maintain accurate records of customer interactions and order activity
  • Track service performance and key metrics
  • Assist in preparing reports related to customer performance and service levels
Required
  • 2+ years of experience in customer service, account support, or related role
  • Strong communication and problem-solving skills
  • High attention to detail and organizational ability
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office (Excel, Outlook, Teams)
Preferred
  • Experience in manufacturing, distribution, or supply chain environments
  • Experience working with ERP or order management systems
  • Bilingual (English/Spanish) is a plus
Work Environment & Requirements
  • On-site role in a fast-paced operational environment
  • Ability to sit, stand, and move between departments as needed
  • May require occasional coordination across multiple facility areas

Equal Opportunity Employer Statement

We are an equal opportunity employer and do not discriminate on the basis of age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, genetic information, veteran status, or any other protected status under applicable law.

We are committed to providing equal employment opportunities to all applicants and employees and to fostering an inclusive workplace.

Reasonable accommodations are available for qualified individuals with disabilities, both during the application process and throughout employment, in accordance with applicable laws.

Alamance Foods logo

About Alamance Foods

Sourced by ZipRecruiter

At Alamance foods we combine innovative ideas with our proven experience to create exciting new products that redefine what's possible. Whether it's scaling up a product concept for production, or exceeding current industry benchmarks, our commitment to excellence is matched only by our appetite for a challenge. Our team of dedicated food scientists can work with you to develop new formulas, fine tune flavors, and scale up for production. We utilize advanced equipment and an established network of suppliers to quickly generate a range of custom formulations As one of the leading suppliers of whipped dairy products in the US, we can produce, pack, and ship your private label based on your specific needs. We also offer supply and logistics solutions for high-volume production demands.

Industry

Food and drink manufacturing

Company size

51 - 200 Employees

Headquarters location

Burlington, NC, US

Year founded

1927

Social media

Facebook

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