Customer Success Program Manager Jobs in Staley, NC

*Preferred candidates for this opportunity will sit in EST*

Purpose of Position

This position provides Senior Program Management leadership and is responsible for end-to-end on-time delivery of one or more Convenience Retail Programs, Solutions or Portfolio programs for a product line, spanning requirements identification, design, engineering development, verification, integration, and release to production deployment for customers.

Key Responsibilities
    Support and drive Projects, Programs, Solutions or Portfolio Programs post initiation and scoping from design / requirement identification and analysis through delivery.
    Support Engineering Teams and/or a Release Train working with cross-functional teams to ensure clear solutions are defined, developed, and integrated with business operating processes as required, working across product groups and geographies.
    Provide hands on Agile Program management for Programs, Solutions or Portfolio Programs, with high complexity and budget responsibilities.
    Prepare communication plans and related Program status reports and presentations, including customer communications as needed.
    Effectively apply internal development processes based upon Scaled Agile Framework (SAFe) and VBS standards. 
    Lead or support PI Planning to ensure teams understand the Product Management ASKs, dependencies are identified, dependencies are agreed to by cross-functional teams for timely delivery, and Commits are adequately planned.
    Ability to identify risks or technical pitfalls across Programs, Solutions, or Portfolio Programs and addressed in a timely manner.
    Day to day management of program team(s) personnel, and communication with key Stakeholders. 
    Primary point of contact for Program, Solution, or Portfolio Program related issues 
    Oversee the entire Program life cycle and manage across multiple program releases in various stages (development, field trials, production).
    Interact with internal customers including but not limited to Product Management, Product Owners, key Stakeholders, Executive Leadership, and external Customers.
    Manage program delivery timeline ensuring on time delivery of agreed to Commits, deliverables, and milestones.
 

Background and Skill

    Bachelor's degree in engineering, or equivalent experience managing technical Programs.
    Experience in product development or business analysis with extensive cross functional exposure preferred.
    Fluent in English
    Distributed & multi-cultural team management experience. 
    Ability to lead a portfolio of related programs or projects, or large programs with high levels of resource requirements, risk, and complexity. 

The base compensation range for this position is $100,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
 

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. 

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

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WHO IS VONTIER
Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,automationand multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let's power the way the world moves!