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Customer Success Program Manager Jobs in Staley, NC

Agilent

Field Project Manager

Greensboro, NC · On-site

$116K - $182K/yr

Join our team and help deliver complex laboratory projects that directly support customer success ... Asset management programs * Facility inventories * Other CrossLab service solutions * Assist in ...

Aampower

Launch Manager

Alamance, NC · On-site

... meet customer expectations for safety, quality, delivery, and cost. * Disseminates information ... the program's success, providing tools that promote controlled and measurable progress toward ...

USA Dutch Inc

Apprentice Trainee Program

Graham, NC · On-site

$45/hr

Our success is achieved by meeting customer needs through outstanding products, efficient practices, fair dealings, and heartfelt, enthusiastic service from every employee. * We conduct ourselves ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Staley, NC

Customer Success Program Manager information

See Staley, NC salary details

$32.3K

$82.6K

$139.2K

How much do customer success program manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success program manager in Staley, NC is $82,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Staley, NC look for?

The top searched job categories for Customer Success Program Manager jobs in Staley, NC are:

What cities near Staley, NC are hiring for Customer Success Program Manager jobs?

Cities near Staley, NC with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Staley, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,568 per year, or $39.7 per hour.

Program Coordinator

Kenan-Flagler Business School Executive Education, LLC

Chapel Hill, NC • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

THE OPPORTUNITY:

At UNC Executive Development, we take great pride in the design and delivery of our programs, providing business leaders with the space to learn and grow professionally and personally. A key member of the program and operations team, the Program Coordinator works behind the scenes and directly supports our Program Managers to assist in all aspects of program preparation and delivery to make these programs a reality for our clients and participants. This role requires strong project management and organizational skills to assist in the coordination of multiple programs being delivered consecutively.

PRIMARY RESPONSIBILITIES:

  • Manage the participant experience as part of the program delivery team by coordinating logistics and providing coverage during on-site execution. Tasks include the management of:
  • Program data
  • Group photography scheduling and execution
  • Promotional & customized item ordering
  • Copyright permission ordering
  • Program materials inventory
  • Program material preparation in formats consistent with Kenan-Flagler and UNC brand standards for meeting space set-up
  • Opening and closing announcements
  • Faculty material and simulation set up
  • Evening dinners and offsite activities
  • Evaluation reporting for session feedback for clients post delivery
  • Interact with instructors, participants, clients, facilities, staff, and vendors with a service-first mindset that we call the Carolina Experience
  • Assist as the technical producer to execute virtual program deliveries via multiple online delivery platforms, communicating preparations with faculty ahead of each session
  • Develop, ship and track program materials for off-site program delivery
  • Proactively seek opportunities for process improvement and determine appropriate solutions for program delivery
  • General office management, as needed

QUALIFICATIONS AND EXPERIENCE:

The successful candidate will thrive in a fast-paced work environment and have the ability to simultaneously juggle varying stakeholder requests and effectively manage deadlines for multiple priorities while exhibiting excellent communication and interpersonal skills. The candidate must be organized, flexible, and conduct all business with a high level of customer service and professionalism. Attention to detail, good judgment, and demonstrated tact and diplomacy are fundamental in this role. An individual with a commanding presence when speaking publicly will be most successful. Strong competency in Microsoft Word, Excel, and PowerPoint preferred. Experience with Zoom a plus. 

Minimum qualifications include an associate degree or higher and/or equivalent experience. As an entry level position, a minimum of one to two years of administrative experience is preferred.

ABOUT THE ROLE:

Job Type: Full-time

FLSA Status: Salaried, Non-exempt

Location: Chapel Hill, North Carolina — must be within commuting distance to office

Work Arrangement:

  • This role is primarily based on-site, providing opportunities for meaningful collaboration, relationship building, and team engagement. Limited remote work flexibility is available depending on program delivery needs and office-specific task requirements.

Compensation:

  • $50,000-$55,000 annual base salary, plus eligibility to participate in an incentive compensation program

Benefits:

  • Group health, dental and vision plans
  • 401(k) retirement plan with employer match
  • Life & disability insurance provided and funded by the LLC
  • Flexible spending account options
  • Paid holidays and time-off
  • Paid parental leave
  • Professional development opportunities

The Program Coordinator is an employee of the Kenan-Flagler Business School Executive Education, LLC, an affiliated organization of UNC-Chapel Hill. This position is not a University or State of North Carolina position.  

TO APPLY:

Please visit our Careers page to apply: https://execdev.unc.edu/careers/. A resume and cover letter are required to complete the application. The deadline to apply for this position is Friday, September 11, 2026.

ABOUT UNC EXECUTIVE DEVELOPMENT:

UNC Executive Development takes great pride in designing and delivering innovative, customized learning solutions to address our clients’ specific business, organizational, and leadership development needs. We collaborate with many client organizations, including Fortune 500 companies and governmental organizations, to drive long-term impact. As part of UNC-Chapel Hill’s Kenan-Flagler Business School, we are an internationally recognized leader in the field of executive education.

Kenan-Flagler Business School Executive Education, LLC is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. EOE M/F/D/V.