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60 Informatica Senior Customer Success Manager Jobs Hiring Near You

KWI

Sr Customer Success Manager

Melville, NY · On-site

Senior Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving ...

Genesys

$104 - $183/hr

Customer Success Manager page is loaded## Sr. Customer Success ManagerApplylocations: Utah, USA ... information before sending. If you have any questions, please include them in your email. This ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

U.P. Shop

Senior Customer Success Manager

Miami, FL · On-site

As a Senior Customer Success Manager, you will serve as the primary point of contact for assigned ... Lead the relationship management and internal data capture of key customer information and business ...

G2 Venture Partners

Senior Customer Success Manager

$90K - $105K/yr

Sr. Customer Success Manager (CSM) As a Sr. Customer Success Manager (CSM), you will serve as the ... The recruiter assigned to this role will share more information about the specific compensation and ...

Smartly

Senior Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from ... This information is provided in accordance with applicable law. Base pay information is based on ...

Hewlett Packard Enterprise Development LP

$183 - $355/hr

Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means ... Information about employee benefits offered in the US can be found at HPE is an Equal Employment ...

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Sr Customer Success Manager

KWI

Melville, NY • On-site

Other

Re-posted 20 days ago

Job description

Senior Customer Success Manager

KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable customer outcomes, ensuring operational excellence in program execution, and contributing directly to retention and expansion of revenue. The Senior CSM will act as a trusted advisor to customers, aligning KWI's solutions to their business objectives while maintaining strong Gross Revenue Retention (GRR) and driving Net Revenue Retention (NRR) through expansion opportunities. The Senior CSM will form relationships at the highest levels of our customers (the "Sponsors" and not just the "Users").

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

As a Sr Customer Success Manager, you excel at the following
  • GRR consistently above 95%
  • NRR consistently above 105%
  • NPS growth > 5 pts per year
  • Able to articulate value to customer vs just being transactional
  • Clear visibility into account health and proactive churn mitigation
  • Comfortable forming and maintaining strong relationships with senior clients
  • Able to forensically map out customer organization and make plans to get to new people
  • Measurable expansion revenue contribution (quarterly upsell target)
  • High product adoption and customer advocacy

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