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60 Informatica Senior Customer Success Manager Jobs Hiring Near You

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer Success Manager Main Responsibilities: * Own the voice of the customer by developing and maintaining ...

Position Overview The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring customers realize ...

New

As we continue to grow, we are establishing a Customer Success function and seeking an experienced, entrepreneurial Senior Customer Success Manager to build and lead it. As the founding member of the ...

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You ... If you would like more information about how your data is processed or prefer to opt out of any AI ...

Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be ...

Senior Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to ...

Senior Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to ...

Senior Customer Success Manager At Leapwork, we are at the center of the most important shift happening in enterprise software right now, with AI changing how software is built across every industry ...

$80K - $100K/yr

The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...

Senior Customer Success Manager Join us in creating a better world of work. We're seeking a Senior ... Comfort using AI as a practical tool to synthesize information, improve prioritization, and ...

Senior Customer Success Manager Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. While hotels are all about luxury and convenience, their operations are ...

New

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

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What other companies are hiring for Senior Customer Success Manager jobs?

Senior Customer Success Manager

YozmaTech

Boston, MA • On-site

Other

Re-posted 29 days ago


Job description

Senior Customer Success Manager

Boston, Massachusetts, United States

About the Job Senior Customer Success Manager

Main Responsibilities:

  • Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements.
  • Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them.
  • Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
  • Strategically and innovatively solving problems as client and business issues arise
  • Provide timely technical and product support
  • Increase customer renewals and expansion.

Requirements

  • At least 5 years of experience in customer success.
  • Working experience in the cyber industry must
  • If you managed CS in the past It is a great advantage
  • You need to have Technical Skills (Cyber / Security preferred)
  • Working experience with customers in B2B enterprise software products.
  • Experience in owning a book of business of 6-10 customer accounts
  • Experience with increasing customer satisfaction, adoption rates, and retention
  • Experience building and operating in an early-stage company highly preferred
  • Highly skilled in time management, taking initiative in front of a corporate setting and problem solving.
  • Quick learner with a good technical understanding.
  • Professional communication skills Verbal and written
  • Ability to travel 50% of the time

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