The Role As a Senior Customer Success Manager, you'll be the trusted partner for our clients-guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us.
The Role As a Senior Customer Success Manager, you'll be the trusted partner for our clients-guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us.
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Senior Customer Success Manager
Minneapolis, MN · On-site
$76K - $118K/yr
Senior Customer Success Manager Job ID: R-001154 Location: US MN Minneapolis Office | US AR Rogers Office Posting Type: Full time Description: SPS Commerce is a leading provider of cloud-based supply ...
Senior Customer Success Manager
Minneapolis, MN · On-site
$76K - $118K/yr
Senior Customer Success Manager Job ID: R-001154 Location: US MN Minneapolis Office | US AR Rogers Office Posting Type: Full time Description: SPS Commerce is a leading provider of cloud-based supply ...
Sr. Customer Success Manager
OR · On-site +1
At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...
Sr. Customer Success Manager
OR · On-site +1
At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...
We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...
We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...
We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...
We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...
At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...
At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...
Senior Customer Success Manager - San Francisco AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement ...
Senior Customer Success Manager - San Francisco AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement ...
Senior Customer Success Manager
Manhattan, NY · On-site
$128 - $161/hr
## Senior Customer Success ManagerApplyremote type: Hybridlocations: New Yorktime type: Full ... With very limited direction, the Customer Success Manager delivers post-sales efforts to their ...
Senior Customer Success Manager
Manhattan, NY · On-site
$128 - $161/hr
## Senior Customer Success ManagerApplyremote type: Hybridlocations: New Yorktime type: Full ... With very limited direction, the Customer Success Manager delivers post-sales efforts to their ...
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Hewlett Packard Enterprise is the global edge-to-cloud company ...
New
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Hewlett Packard Enterprise is the global edge-to-cloud company ...
New
Senior Customer Success Manager
New York, NY · Hybrid
$110K - $130K/yr
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...
Quick apply
Senior Customer Success Manager
New York, NY · Hybrid
$110K - $130K/yr
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...
Senior Customer Success Manager
Manhattan, NY · On-site
$80 - $120/hr
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...
New
Senior Customer Success Manager
Manhattan, NY · On-site
$80 - $120/hr
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...
New
Senior Customer Success Manager The Senior Customer Success Manager is the strategic anchor of the customer relationship -- responsible for driving adoption, value realization, and proactive ...
Senior Customer Success Manager The Senior Customer Success Manager is the strategic anchor of the customer relationship -- responsible for driving adoption, value realization, and proactive ...
What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...
What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...
$77 - $119/hr
We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...
New
$77 - $119/hr
We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...
New
Sr. Customer Success Manager Conductor is the leading enterprise AEO platform. Today's top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines.
Sr. Customer Success Manager Conductor is the leading enterprise AEO platform. Today's top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines.
Sr. Customer Success Manager
$80K - $100K/yr
The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...
Sr. Customer Success Manager
$80K - $100K/yr
The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...
Senior Customer Success Manager (CSM) Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage. Built for ...
New
Senior Customer Success Manager (CSM) Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage. Built for ...
New
Senior Customer Success Manager
Austin, TX · On-site
$150K - $160K/yr
What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...
Quick apply
Senior Customer Success Manager
Austin, TX · On-site
$150K - $160K/yr
What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...
Sr. Customer Success Manager
Manhattan, NY · On-site
$95 - $105/hr
Description Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the ...
Sr. Customer Success Manager
Manhattan, NY · On-site
$95 - $105/hr
Description Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the ...
Senior Customer Success Manager information
See salary details
$40K - $52K
2% of jobs
$52K - $64K
17% of jobs
$67.5K is the 25th percentile. Wages below this are outliers.
$64K - $76K
20% of jobs
The median wage is $81.7K / yr.
$76K - $88K
22% of jobs
$98.7K is the 75th percentile. Wages above this are outliers.
$88K - $100K
15% of jobs
$100K - $112K
11% of jobs
$112K - $124K
4% of jobs
$124K - $136K
3% of jobs
$136K - $148K
3% of jobs
$148K - $160K
1% of jobs
$160K - $172K
1% of jobs
$40K
$94.2K
$172K
How much do senior customer success manager jobs pay per year?
As of Aug 19, 2026, the average yearly pay for senior customer success manager in the United States is $94,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $103,000.00 per year, depending on experience, location, and employer.
What is a senior customer success manager?
A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.
How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?
Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?
To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.
What is the difference between Senior Customer Success Manager vs Customer Success Manager?
| Aspect | Senior Customer Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Bachelor's degree, experience in customer success, leadership skills | Bachelor's degree, entry to mid-level customer success experience |
| Work Environment | Strategic planning, team leadership, client relationship management | Client onboarding, support, relationship building |
| Employer & Industry Usage | Tech, SaaS, enterprise solutions | Tech, SaaS, subscription services |
| Search & Comparison Intent | Higher-level responsibilities, leadership roles | Entry to mid-level customer success roles |
The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.
How much does a senior customer success manager earn?
A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer success roles are critical.
More about Senior Customer Success Manager jobs
What cities are hiring for Senior Customer Success Manager jobs?
Cities with the most Senior Customer Success Manager job openings:
What are the most commonly searched types of Senior Customer Success jobs?
The most popular types of Senior Customer Success jobs are:
Who are the top companies hiring for Senior Customer Success Manager jobs?
The top employers for Senior Customer Success Manager jobs are:
What states have the most Senior Customer Success Manager jobs?
States with the most job openings for Senior Customer Success Manager jobs include:
What job categories do people searching Senior Customer Success Manager jobs look for?
The top searched job categories for Senior Customer Success Manager jobs are:
- Weekend Customer Success
- Full Time Customer Success
- Weekend Customer Success Manager
- Founding Customer Success Manager
- Sr Customer Success Manager
- Customer Success Manager Hybrid
- Ehr Customer Success Manager
- Customer Success Manager Remote Edtech
- Remote Senior Customer Success Manager
- Graduate Customer Success Manager
Other
Re-posted 19 days ago
Job description
The Role
As a Senior Customer Success Manager, you'll be the trusted partner for our clients-guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us. You'll work closely with cross-functional teams (Sales, Product, Support) to build strong relationships, solve challenges, and identify opportunities for growth.
What You'll Do
As a Senior Customer Success Manager, you'll be the trusted partner for our clients-guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us. You'll work closely with cross-functional teams (Sales, Product, Support) to build strong relationships, solve challenges, and identify opportunities for growth.
What You'll Do
- Build and maintain strong, long-term customer relationships.
- Lead onboarding and training to ensure smooth adoption of our product.
- Act as the main point of contact for customer questions, feedback, and success planning.
- Monitor customer health and proactively address risks of churn.
- Collaborate with internal teams to advocate for customer needs and influence product improvements.
- Identify upsell and cross-sell opportunities in partnership with Sales.
- Deliver regular check-ins, business reviews, and performance reports to customers.
- Proven experience in Customer Success, Account Management, or a similar client-facing role.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts and priorities with a solutions-oriented mindset.
- Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot).
- A collaborative team player who thrives in a fast-paced environment.
- [Optional: domain knowledge relevant to your company's industry.]
- A culture that values collaboration, learning, and customer obsession.
- Opportunities to grow professionally and shape our Customer Success strategy.
- Competitive salary and benefits package.
- [Add perks like flexible working hours, remote options, wellness programs, etc.]