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Senior Customer Success Manager Jobs (NOW HIRING)

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has ...

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

The Role As a Senior Customer Success Manager, you will serve as a strategic advisor and trusted partner to some of Leapwork's most important enterprise customers. You will own relationships across ...

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Senior Customer Success Manager

New York, NY · On-site

$100K - $120K/yr

We're looking for a Senior Customer Success Manager to own and grow a book of small and mid-market employer accounts. You'll be the primary relationship owner - responsible for retention, adoption ...

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Senior Customer Success Manager

New York, NY · On-site

$100K - $120K/yr

We're looking for a Senior Customer Success Manager to own and grow a book of small and mid-market employer accounts. You'll be the primary relationship owner -- responsible for retention, adoption ...

We're looking for a Senior Customer Success Manager to join our New York City or San Francisco offices and support a portfolio of Enterprise customers in North America. This is a high-ownership role ...

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Senior Customer Success Manager information

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$40K

$94.2K

$172K

How much do senior customer success manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for senior customer success manager in the United States is $94,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.

What is the role of a senior Customer Success Manager?

A Senior Customer Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping to reduce churn. They often lead onboarding, provide strategic guidance, and collaborate with sales and support teams to meet customer needs. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

Will AI replace CSM?

AI is unlikely to fully replace Senior Customer Success Managers, as the role relies heavily on relationship-building, empathy, and strategic problem-solving that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on complex customer interactions. Success in this role often requires strong communication skills and industry knowledge, which complement AI capabilities rather than compete with them.

What is a typical CSM salary?

The average salary for a Senior Customer Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often found in tech hubs and larger organizations.

How does a Senior Customer Success Manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
More about Senior Customer Success Manager jobs
What cities are hiring for Senior Customer Success Manager jobs? Cities with the most Senior Customer Success Manager job openings:
What are the most commonly searched types of Senior Customer Success jobs? The most popular types of Senior Customer Success jobs are:
Who are the top companies hiring for Senior Customer Success Manager jobs? The top employers for Senior Customer Success Manager jobs are:
What states have the most Senior Customer Success Manager jobs? States with the most job openings for Senior Customer Success Manager jobs include:
Infographic showing various Senior Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $94,218 per year, or $45.3 per hour.
Sr. Customer Success Manager

Sr. Customer Success Manager

Allego

Waltham, MA

$96K - $138K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Job description

What You'll Do at Allego:

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has strong relationship management skills, business discovery acumen, project management skills, is tech savvy, friendly, and values being part of an evolving, amazing team.

As a SCSM, you are ultimately responsible for the high touch post implementation services lifecycle of Allego customers through renewal and beyond.  

The successful SCSM is driven by the unique opportunity to have a direct impact on the growth of the company. This is accomplished by working with customers after their implementation is complete to drive ongoing and expanded usage of the Allego platform. 

The SCSM is able to sell and engage customers to leverage their existing Allego platform to support new processes and expand their use of Allego across the organization.   

What you'll do if you are a Senior Customer Success Manager - Adoption

  • Ensure a smooth transition from customer's Implementation to Adoption phase in partnership with the Implementation CSM.  
  • Define a customer roadmap for deploying future use cases leveraging the Allego Blueprint
  • Using a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI.
  • Execute ongoing proactive outreach to clients in order to review usage, opportunities for use case expansion and asses overall level of satisfaction. 
  • Act as the product expert, customer advocate and liaison between your customers and Allego's Product Management team to translate business requirements into product enhancements.
  • Build relationships with Project Leads, key decision makers and sponsors within customers, and drive alignment between their business goals and day-to-day execution of Project Team.
  • Partner with the Allego AM to support the customer renewal process for your customer portfolio.
  • Monitor and update customer account health via ChurnZero for portfolio of customers
  • Coordinate the internal escalation of at-risk customers through partnerships with CS Leadership, Sales, Product, etc.  
  • Partner with CSD & Sales to flag any opportunities for expansion within customer portfolio.
  • Partner with Sales to prepare for and deliver Business Reviews for your portfolio of customers  
  • Support achievement of company customer retention and expansion goals
  • Special projects as assigned by Director of CS, Adoption

Requirements

Experience You'll Bring to Allego:
  • 6+ years in a fast paced, SaaS client services role that includes experience with ongoing relationship management and expansion of customer adoption. Revenue enablement industry experience is a plus. 
  • Strong project management background in a client relations/ account management environment using a consultative approach
  • Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansion.
  • Excellent individual and group presentation, written and oral communications skills. 
  • Strong interpersonal skills and experience initiating and building positive relationships
  • Strong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations
  • Highly detail oriented and quality driven
  • Ability to operate in an extremely fast paced and evolving start up environment while maintaining a positive attitude 
  • Proficient in Google Suite, ChurnZero, Saleforce.com and Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience a plus

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

Compensation:

Base salary of $96,000 - $138,000 + 10% bonus target + equity