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Senior Customer Success Manager Jobs (NOW HIRING)

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

NVIDIA

Senior Customer Success Manager

Senior Customer Success Manager NVIDIA is expanding its presence in the U.S. federal government market with a dedicated focus on ensuring mission-critical AI deployments succeed. As we deliver our AI ...

LinkSquares

Senior Customer Success Manager

Boston, MA · On-site

$90K - $105K/yr

Senior Customer Success Manager Hybrid (Boston, MA) About the company: LinkSquares is a Boston-based, AI-powered CLM SaaS leader trusted by organizations like DraftKings, Manscaped, and Vivid Seats.

9amHealth

Senior Customer Success Manager

$145K/yr

Senior Customer Success Manager 9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans ...

allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has ...

Allego

Sr. Customer Success Manager

Waltham, MA

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has ...

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has ...

9amhealth

Senior Customer Success Manager

$145K/yr

Senior Customer Success Manager 9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans ...

Duffel

Senior Customer Success Manager

Manhattan, NY · On-site

About the role We're looking for a Senior Customer Success Manager (CSM) to help our customers get the most out of Duffel. You'll own relationships, spot growth opportunities, and make sure our ...

DraftWise

Senior Customer Success Manager

Senior Customer Success Manager DraftWise is building an innovative knowledge platform for the legal industry. Our core product unlocks for the first time the years of historic legal contracts that ...

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Actifai

Senior Customer Success Manager

Manhattan, NY · On-site

Senior Customer Success Manager Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients. Actifai is an artificial intelligence company; we help clients optimize ...

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Senior Customer Success Manager information

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$40K

$94.2K

$172K

How much do senior customer success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior customer success manager in the United States is $94,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
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Senior Customer Success Manager jobs near you
Infographic showing various Senior Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $94,218 per year, or $45.3 per hour.

Sr. Customer Success Manager

Hi Marley

Boston, MA • On-site

Full-time

Re-posted 26 days ago

Job description

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting relationships with our customers and ensuring they realize full value from their investment with Hi Marley. 

The Hi Marley Customer Success team seeks to build a culture of collaboration and customer-centricity. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for 2-3 days each week. 

What You'll Do:  

  • Team with Account Managers to maintain positive relationships with our customers and have ownership of Customers' success with Hi Marley platform services; measured through retention rate, Customer Satisfaction (NPS), and other engagement metrics.
  • As the expert on each of your customer's strategic goals, you will outline prescriptive customer success plans that map to value realization and drive ongoing user engagement
  • Engage regularly with customers via operational reviews, check-ins, and email to engage in program adoption, evaluate needs and tracking of goals
  • Identify opportunities to expand the relationship and support the growth of the customer
  • Drive the risk mitigation strategy by working cross functionally and ensuring accountability across multiple departments within Hi Marley
  • Track and measure the net benefits of Hi Marley against well-defined customer goals and objectives and provide quantified data to customers and internal Hi Marley teams
  • Work agile; most specifically with our customer success, product, and engineering teams to ensure the voice of the customer is at the center of everything we do 

What We're Looking For: 

  • 5-7+ years of relevant experience including Customer Success or related roles, including ownership of clients within P&C Insurance
  • Strong relationship builder who is able to connect and build trust with a diverse set of internal and external stakeholders; including senior executives, legal, technical, finance, sales, and marketing experts
  • Track record of providing consultative and proactive support to customers
  • Consistently meet or exceed internal performance metrics
  • Proven consensus builder who drives change with customers
  • Empathetic, positive attitude with a desire to help our customers reach their business goals
  • Ability to quickly grasp and succinctly explain technological and business concepts
  • Demonstrates comfort with cross-functional collaboration with business and technical stakeholders
  • Ability to travel about once a month 

Compensation, Benefits & Perks:  
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$85,000-$157,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance. 

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