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Senior Customer Success Director Jobs (NOW HIRING)

Bringoz

Customer Success Director

Hackensack, NJ · On-site

Senior Customer Success Director We are seeking a skilled and experienced Customer Success Director to join our dynamic team at BringOz - The world's most comprehensive delivery management system. As ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Reporting to the SVP Commercial, this position manages a team of four professional Customer Success ... Director will ensure strong execution against renewal, retention, engagement, and customer success ...

Truveris

Customer Success Director

Wilmington, DE · Remote

Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • ... Build trusted relationships with procurement teams and senior benefits leaders, earning credibility ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Build trusted relationships with procurement teams and senior benefits leaders, earning credibility ...

Truveris

Customer Success Director

Wilmington, DE · Remote

$120K - $150K/yr

Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • ... Build trusted relationships with procurement teams and senior benefits leaders, earning credibility ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Reporting to the SVP Commercial, this position manages a team of four professional Customer Success ... Director will ensure strong execution against renewal, retention, engagement, and customer success ...

Castlight Health

Customer Success Director

$131K - $196K/yr

The Customer Success Director drives short- to mid-term strategy for the discipline and exercises ... advise senior leadership on client satisfaction, retention risk, and expansion opportunity.

Castlight Health

Customer Success Director

$131K - $196K/yr

The Customer Success Director drives short- to mid-term strategy for the discipline and exercises ... advise senior leadership on client satisfaction, retention risk, and expansion opportunity.

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

Title and Summary Director, Customer Success Director, Customer Success Small and Medium Enterprise ... senior customer executives. Key Responsibilities Segment and Revenue Leadership Own overall ...

CallMiner

Customer Success Director

As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and ...

CallMiner

Customer Success Director

Waltham, MA · Remote

As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and ...

CallMiner

Customer Success Director

Waltham, MA

As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and ...

Informa

Customer Success Director

Newton, MA

We are seeking a strategic and experienced Customer Success Director (CSD) to lead customer success ... This senior-level role is focused on driving long-term customer value, retention, and growth ...

Finastra

Customer Success Director

Atlanta, GA

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer ... The CSD acts as a senior point of escalation for customers and internal teams, while also owning ...

New

Simco Electronics

Customer Success Director

Draper, UT · On-site

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in ...

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Senior Customer Success Director information

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$35K

$120.8K

$192K

How much do senior customer success director jobs pay per year?

As of Jul 16, 2026, the average yearly pay for senior customer success director in the United States is $120,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $156,000.00 per year, depending on experience, location, and employer.

What does a Senior Customer Success Director do?

A Senior Customer Success Director oversees the strategic management of customer relationships to ensure clients achieve their desired outcomes with a company's products or services. They lead and mentor customer success teams, develop retention and expansion strategies, and work closely with sales, product, and support teams to drive customer satisfaction and loyalty. Their role also involves analyzing customer feedback, identifying growth opportunities, and implementing best practices to reduce churn and maximize customer value.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Director, and why are they important?

To thrive as a Senior Customer Success Director, you need deep expertise in customer relationship management, strategic account planning, and a proven background in leading cross-functional teams, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer success platforms (like Gainsight or Salesforce), data analytics tools, and relevant certifications (such as Certified Customer Success Manager) are highly valuable. Exceptional communication, leadership, and problem-solving skills help foster strong client partnerships and drive team performance. These skills are crucial for ensuring customer satisfaction, maximizing retention, and achieving long-term business growth.

What is the difference between Senior Customer Success Director vs Customer Success Manager?

AspectSenior Customer Success DirectorCustomer Success Manager
CredentialsTypically requires 8+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 3-5 years in customer success or related roles, with relevant certifications preferred
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations across tech, SaaS, and enterprise sectorsCommon in companies of all sizes, especially in SaaS and tech industries

The Senior Customer Success Director focuses on strategic leadership and high-level client relationships, while the Customer Success Manager handles daily account management and client interactions. Both roles are vital but differ in scope and seniority.

How does a Senior Customer Success Director typically collaborate with sales and product teams to drive client satisfaction?

A Senior Customer Success Director works closely with sales teams to ensure a smooth handoff from prospect to client, aligning on customer goals and expectations. They also collaborate with product teams by relaying client feedback, advocating for customer needs, and helping to prioritize feature requests or issue resolution. This cross-functional teamwork not only strengthens client relationships but also fosters a unified approach to solving challenges and delivering value, which is essential for client retention and growth.
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What cities are hiring for Senior Customer Success Director jobs? Cities with the most Senior Customer Success Director job openings:
What are the most commonly searched types of Senior Customer Success jobs? The most popular types of Senior Customer Success jobs are:
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Senior Customer Success Director jobs near you
Infographic showing various Senior Customer Success Director job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $120,836 per year, or $58.1 per hour.
Customer Success Director

Customer Success Director

Bringoz

Hackensack, NJ • On-site

Full-time

Posted 11 days ago

Job description

Senior Customer Success Director
We are seeking a skilled and experienced Customer Success Director to join our dynamic team at BringOz - The world's most comprehensive delivery management system. As a senior Customer Success Director, you will play a crucial role in ensuring the successful transition from Proof of Concept (POC) to full-scale rollout for our delivery and logistics solutions. Your customer-facing responsibilities will include conducting discovery, mapping processes, coordinating onboarding activities, and aligning project work with key performance indicators (KPIs) to assure a successful experience to external stakeholders. This role requires a strategic thinker with strong project management skills and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities:
  • Discovery and Process Mapping:
    • Conduct thorough discovery sessions to understand client needs, pain points, and objectives.
    • Map existing processes and workflows to identify areas of improvement and optimization.
    • Collaborate with clients and internal stakeholders to gather requirements and align expectations.
  • POC Coordination:
    • Lead the POC process, ensuring successful implementation and addressing any challenges that may arise.
    • Collaborate with technical teams to customize solutions based on client requirements.
    • Monitor and evaluate POC performance against agreed-upon metrics.
  • Onboarding Coordination:
    • Develop and execute a comprehensive onboarding plan for clients transitioning from POC to full rollout.
    • Coordinate with various teams, including sales, support, and technical teams, to ensure a smooth onboarding process.
    • Provide guidance and support to clients during the onboarding phase.
  • KPI Alignment:
    • Collaborate with clients to understand their success criteria and incorporate them into project milestones.
    • Define and track key performance indicators (KPIs) for each project, ensuring alignment with client objectives and company goals.
    • Analyze and report on KPIs regularly, making data-driven recommendations for improvements.
  • Contract Conversion:
    • Work closely with the sales team to facilitate the conversion of POC engagements into full rollout contracts.
    • Provide insights and recommendations to improve contract terms based on client feedback and project performance.
  • Stakeholder Communication:
    • Maintain open and clear communication channels with internal and external stakeholders.
    • Conduct regular status meetings and project updates to ensure alignment and address any concerns promptly.
    • Travel to customer locations in the US for onboarding, meetings with stakeholders or launch of a new site.

Qualifications:
  • Bachelor's degree in Business, Project Management, or a related field. Master's degree is a plus.
  • Proven experience in program or project management, preferably in the B2B SaaS industry.
  • Experience in the logistics/last mile field in a strong advantage
  • Strong understanding of project management methodologies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data, identify trends, and make data-driven decisions.
  • Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
  • Travel will be required
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About Bringoz

Sourced by ZipRecruiter

Industry

Transportation and warehousing

Company size

51 - 200 Employees

Headquarters location

Hackensack, NJ, US

Year founded

2016

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