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Senior Customer Success Director Jobs (NOW HIRING)

Verawholehealth

Customer Success Director

$131K - $196K/yr

The Customer Success Director drives short- to mid-term strategy for the discipline and exercises ... Synthesize portfolio-level performance insights to advise senior leadership on client satisfaction ...

Castlight Health

Customer Success Director

$131K - $196K/yr

The Customer Success Director drives short- to mid-term strategy for the discipline and exercises ... advise senior leadership on client satisfaction, retention risk, and expansion opportunity.

HiveWatch

Customer Success Director

El Segundo, CA · On-site

As Customer Success Director, you'll own the full post-sale experience across our entire customer base - spanning account management, implementation, customer success, and customer support. You'll ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

$155K - $175K/yr

As Customer Success Director, you'll own the full post-sale experience across our entire customer base - spanning account management, implementation, customer success, and customer support. You'll ...

Avo

Customer Success Director

New York, NY · On-site +1

$130/hr

The Role The Customer Success Director owns the post-launch relationship for Avo's health system and practice customers. You pick up where implementation hands off and take accountability for ...

LeadsOnline

Director of Customer Success

Plano, TX · On-site

The Customer Success Director plays a critical role in our mission, ensuring our law enforcement ... You are the senior face of LeadsOnline to the agencies we serve-building and stewarding executive ...

leadsonline

Director of Customer Success

Plano, TX

The Customer Success Director plays a critical role in our mission, ensuring our law enforcement ... You are the senior face of LeadsOnline to the agencies we serve--building and stewarding executive ...

Genesys

Customer Success, Director

New York, NY · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

Canopy

Senior Customer Success Manager

This individual will work closely with the Director of Customer Success and SVP of Customer Experience to ensure customer success, drive growth and renewals, and contribute heavily to the strategy ...

SITEMETRIC™

Senior Customer Success Manager

... directors, and operations leadership. Ultimately, you'll play a critical role in ensuring ... Senior Customer Success Manager owns the enterprise relationship and the long-term success of the ...

Revionics LLC

Sr Director Customer Success

Senior Director, Customer Success A quick snapshot... Revionics guides retailers on the lifecycle pricing journey with leading AI solutions for pricing, promotions, and markdowns. We provide our ...

Terial

Senior Customer Success Manager

Manhattan, NY · On-site

$150K/yr

Senior Customer Success Manager New York City (In-Person) Job Title: Senior Customer Success ... You will also carry direct accountability for retention and expansion revenue across your book of ...

SITEMETRIC LLC

Senior Customer Success Manager

UT · Remote

$105K - $125K/yr

... directors, and operations leadership. Ultimately, you'll play a critical role in ensuring ... Senior Customer Success Manager owns the enterprise relationship and the long-term success of the ...

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Senior Customer Success Director information

See salary details

$35K

$120.8K

$192K

How much do senior customer success director jobs pay per year?

As of Sep 13, 2026, the average yearly pay for senior customer success director in the United States is $120,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $156,000.00 per year, depending on experience, location, and employer.

What does a senior customer success director do?

A Senior Customer Success Director oversees the strategic management of customer relationships to ensure clients achieve their desired outcomes with a company's products or services. They lead and mentor customer success teams, develop retention and expansion strategies, and work closely with sales, product, and support teams to drive customer satisfaction and loyalty. Their role also involves analyzing customer feedback, identifying growth opportunities, and implementing best practices to reduce churn and maximize customer value.

What are the key skills and qualifications needed to thrive as a senior customer success director?

To thrive as a Senior Customer Success Director, you need deep expertise in customer relationship management, strategic account planning, and a proven background in leading cross-functional teams, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer success platforms (like Gainsight or Salesforce), data analytics tools, and relevant certifications (such as Certified Customer Success Manager) are highly valuable. Exceptional communication, leadership, and problem-solving skills help foster strong client partnerships and drive team performance. These skills are crucial for ensuring customer satisfaction, maximizing retention, and achieving long-term business growth.

How does a senior customer success director typically collaborate with sales and product teams to drive client satisfaction?

A Senior Customer Success Director works closely with sales teams to ensure a smooth handoff from prospect to client, aligning on customer goals and expectations. They also collaborate with product teams by relaying client feedback, advocating for customer needs, and helping to prioritize feature requests or issue resolution. This cross-functional teamwork not only strengthens client relationships but also fosters a unified approach to solving challenges and delivering value, which is essential for client retention and growth.

What is the difference between Senior Customer Success Director vs Customer Success Manager?

AspectSenior Customer Success DirectorCustomer Success Manager
CredentialsTypically requires 8+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 3-5 years in customer success or related roles, with relevant certifications preferred
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations across tech, SaaS, and enterprise sectorsCommon in companies of all sizes, especially in SaaS and tech industries

The Senior Customer Success Director focuses on strategic leadership and high-level client relationships, while the Customer Success Manager handles daily account management and client interactions. Both roles are vital but differ in scope and seniority.

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Senior Customer Success Director jobs near you
Infographic showing various Senior Customer Success Director job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $120,836 per year, or $58.1 per hour.

Customer Success Director

Remote

Verawholehealth
See more jobs at Verawholehealthexternal

$131K - $196K/yr

Full-time

Re-posted 6 days ago

Job description

Job Description Summary

**CANDIDATES WITH STRONG LABOR AND UNION EXPERIENCE HIGHLY PREFERRED
Defines the organization's customer success strategy and sets the standard for how the organization
engages, retains, and grows its most important client relationships. Acts as the enterprise expert on
customer success model design, client lifecycle management, and portfolio performance optimization.
Shapes both the programmatic and relationship dimensions of customer success at the highest level,
influencing commercial outcomes and long-term client loyalty.
The Customer Success Director drives short- to mid-term strategy for the discipline and exercises
independent judgment on novel, cross-functional problems. This job operates as a subject-matter expert
across multiple functional areas, designing engagement and retention strategies where no established
precedent exists within the function, and influences both functional and cross-functional strategy.

How will you make an impact & Requirements

KEY RESPONSIBILITIES
Set the strategic vision for customer success across the organization, defining engagement
models, success metrics, and client lifecycle frameworks.
Own relationships with the most strategically significant clients, personally engaging at the
executive level on matters of program direction, escalation, and growth.
Lead design and continuous refinement of customer success infrastructure, including health
scoring, QBR formats, and data-driven retention frameworks.
Partner with sales, clinical, and product leadership to align customer success strategy with
enterprise commercial and product priorities.
Evaluate and drive adoption of technology and tooling that scales customer success capabilities
across the team.
Lead customer success professionals, setting quality expectations, establishing team standards,
and developing functional expertise.
Synthesize portfolio-level performance insights to advise senior leadership on client satisfaction,
retention risk, and expansion opportunity.
QUALIFICATIONS
Bachelor's degree required; 12+ years of experience in customer success strategy or enterprise
account leadership in healthcare or health technology.

Deep expertise in designing and scaling customer success programs with direct accountability for
retention and growth outcomes.
Exceptional executive relationship management and communication skills.
Strong analytical capability with experience building portfolio-level performance frameworks.
Expert knowledge of health plan, employer, or value-based care markets.
MBA or advanced degree preferred.

Compensation Range:

$131,243.00

to

$196,865.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

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