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Senior Customer Success Director Jobs (NOW HIRING)

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer Success Manager Main Responsibilities: * Own the voice of the customer by developing and maintaining ...

Net Natives

Customer Success Director (CSD)

New York, NY · On-site

$85K - $95K/yr

About the Role As a Customer Success Director (CSD), you are the strategic partner our clients rely on to hit their enrollment and marketing goals. You own the health of the relationship: keeping ...

Benepass

Senior Customer Success Manager

$100K - $130K/yr

We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one ... Direct experience working in the the benefits space * Proven track record of managing and growing ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

CB Insights

Senior Customer Success Manager

Manhattan, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Prudentia Sciences

Senior Customer Success Manager

Sr. Customer Success Manager Prudentia Sciences is an AI-powered technology platform transforming ... Direct experience in biopharma Search & Evaluation, Business Development, Licensing, Portfolio ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Partner with Account Executives on account strategy and expansion signals while maintaining direct ... As a Senior Customer Success Manager, you will play a critical role in helping organizations ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

SPINS

Senior Customer Success Manager

Chicago, IL · On-site

$110K - $120K/yr

Senior Customer Success Manager Chicago, IL / Remote For over 20 years, SPINS has been a leader in ... Direct - We communicate with clarity, honesty and respect in all situations and embrace ...

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Senior Customer Success Director information

See salary details

$35K

$120.8K

$192K

How much do senior customer success director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for senior customer success director in the United States is $120,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $156,000.00 per year, depending on experience, location, and employer.

What does a senior customer success director do?

A Senior Customer Success Director oversees the strategic management of customer relationships to ensure clients achieve their desired outcomes with a company's products or services. They lead and mentor customer success teams, develop retention and expansion strategies, and work closely with sales, product, and support teams to drive customer satisfaction and loyalty. Their role also involves analyzing customer feedback, identifying growth opportunities, and implementing best practices to reduce churn and maximize customer value.

What are the key skills and qualifications needed to thrive as a senior customer success director?

To thrive as a Senior Customer Success Director, you need deep expertise in customer relationship management, strategic account planning, and a proven background in leading cross-functional teams, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer success platforms (like Gainsight or Salesforce), data analytics tools, and relevant certifications (such as Certified Customer Success Manager) are highly valuable. Exceptional communication, leadership, and problem-solving skills help foster strong client partnerships and drive team performance. These skills are crucial for ensuring customer satisfaction, maximizing retention, and achieving long-term business growth.

How does a senior customer success director typically collaborate with sales and product teams to drive client satisfaction?

A Senior Customer Success Director works closely with sales teams to ensure a smooth handoff from prospect to client, aligning on customer goals and expectations. They also collaborate with product teams by relaying client feedback, advocating for customer needs, and helping to prioritize feature requests or issue resolution. This cross-functional teamwork not only strengthens client relationships but also fosters a unified approach to solving challenges and delivering value, which is essential for client retention and growth.

What is the difference between Senior Customer Success Director vs Customer Success Manager?

AspectSenior Customer Success DirectorCustomer Success Manager
CredentialsTypically requires 8+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 3-5 years in customer success or related roles, with relevant certifications preferred
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations across tech, SaaS, and enterprise sectorsCommon in companies of all sizes, especially in SaaS and tech industries

The Senior Customer Success Director focuses on strategic leadership and high-level client relationships, while the Customer Success Manager handles daily account management and client interactions. Both roles are vital but differ in scope and seniority.

More about Senior Customer Success Director jobs

What cities are hiring for Senior Customer Success Director jobs?

Cities with the most Senior Customer Success Director job openings:

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Senior Customer Success Director jobs near you
Infographic showing various Senior Customer Success Director job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $120,836 per year, or $58.1 per hour.

Senior Customer Success Manager

YozmaTech

Boston, MA • On-site

Other

Re-posted 17 days ago

Job description

Senior Customer Success Manager

Boston, Massachusetts, United States

About the Job Senior Customer Success Manager

Main Responsibilities:

  • Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements.
  • Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them.
  • Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
  • Strategically and innovatively solving problems as client and business issues arise
  • Provide timely technical and product support
  • Increase customer renewals and expansion.

Requirements

  • At least 5 years of experience in customer success.
  • Working experience in the cyber industry must
  • If you managed CS in the past It is a great advantage
  • You need to have Technical Skills (Cyber / Security preferred)
  • Working experience with customers in B2B enterprise software products.
  • Experience in owning a book of business of 6-10 customer accounts
  • Experience with increasing customer satisfaction, adoption rates, and retention
  • Experience building and operating in an early-stage company highly preferred
  • Highly skilled in time management, taking initiative in front of a corporate setting and problem solving.
  • Quick learner with a good technical understanding.
  • Professional communication skills Verbal and written
  • Ability to travel 50% of the time

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