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Senior Customer Success Director Jobs (NOW HIRING)

U.P. Shop

Senior Customer Success Manager

Miami, FL · On-site

Senior Customer Success Manager Miami, Austin Overview of the Role We are seeking a Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will serve as ...

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer Success Manager Main Responsibilities: * Own the voice of the customer by developing and maintaining ...

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Partner with Account Executives on account strategy and expansion signals while maintaining direct ... As a Senior Customer Success Manager, you will play a critical role in helping organizations ...

CB Insights

Senior Customer Success Manager

Manhattan, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Net Natives

Customer Success Director (CSD)

New York, NY · On-site

$85K - $95K/yr

About the Role As a Customer Success Director (CSD), you are the strategic partner our clients rely on to hit their enrollment and marketing goals. You own the health of the relationship: keeping ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

Lightning AI

Director of Customer Success

New York, NY · On-site

Customer Success Director Team: Customer Success Location: [NYC / SF / Seattle / London] - Hybrid Reports to: CRO About Lightning AI Lightning AI is building the platform and infrastructure that make ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

Sr Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable ...

Benepass

Senior Customer Success Manager

$100K - $130K/yr

We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one ... Direct experience working in the the benefits space * Proven track record of managing and growing ...

Autodesk

Senior Customer Success Manager

Autodesk Senior Customer Success Manager (CSM) The Autodesk Senior Customer Success Manager (CSM) helps Autodesk's customers with Enterprise Business Agreements drive long-term success by executing ...

Prudentia Sciences

Senior Customer Success Manager

Sr. Customer Success Manager Prudentia Sciences is an AI-powered technology platform transforming ... Direct experience in biopharma Search & Evaluation, Business Development, Licensing, Portfolio ...

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Senior Customer Success Director information

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$35K

$120.8K

$192K

How much do senior customer success director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior customer success director in the United States is $120,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $156,000.00 per year, depending on experience, location, and employer.

What does a senior customer success director do?

A Senior Customer Success Director oversees the strategic management of customer relationships to ensure clients achieve their desired outcomes with a company's products or services. They lead and mentor customer success teams, develop retention and expansion strategies, and work closely with sales, product, and support teams to drive customer satisfaction and loyalty. Their role also involves analyzing customer feedback, identifying growth opportunities, and implementing best practices to reduce churn and maximize customer value.

What are the key skills and qualifications needed to thrive as a senior customer success director?

To thrive as a Senior Customer Success Director, you need deep expertise in customer relationship management, strategic account planning, and a proven background in leading cross-functional teams, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer success platforms (like Gainsight or Salesforce), data analytics tools, and relevant certifications (such as Certified Customer Success Manager) are highly valuable. Exceptional communication, leadership, and problem-solving skills help foster strong client partnerships and drive team performance. These skills are crucial for ensuring customer satisfaction, maximizing retention, and achieving long-term business growth.

What is the difference between Senior Customer Success Director vs Customer Success Manager?

AspectSenior Customer Success DirectorCustomer Success Manager
CredentialsTypically requires 8+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 3-5 years in customer success or related roles, with relevant certifications preferred
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations across tech, SaaS, and enterprise sectorsCommon in companies of all sizes, especially in SaaS and tech industries

The Senior Customer Success Director focuses on strategic leadership and high-level client relationships, while the Customer Success Manager handles daily account management and client interactions. Both roles are vital but differ in scope and seniority.

How does a senior customer success director typically collaborate with sales and product teams to drive client satisfaction?

A Senior Customer Success Director works closely with sales teams to ensure a smooth handoff from prospect to client, aligning on customer goals and expectations. They also collaborate with product teams by relaying client feedback, advocating for customer needs, and helping to prioritize feature requests or issue resolution. This cross-functional teamwork not only strengthens client relationships but also fosters a unified approach to solving challenges and delivering value, which is essential for client retention and growth.
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Senior Customer Success Director jobs near you
Infographic showing various Senior Customer Success Director job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $120,836 per year, or $58.1 per hour.

Customer Success Director (CSD)

Net Natives Inc

New York, NY • Remote

Full-time

Retirement, PTO

Posted 19 days ago

Job description

Salary: $85,000 to $95,000 Base + Commission

About the Role

As a Customer Success Director (CSD), you are the strategic partner our clients rely on to hit their enrollment and marketing goals. You own the health of the relationship: keeping satisfaction high, campaigns performing, and retention strong by delivering tailored solutions that fit each client's needs. Working shoulder to shoulder with our advertising, ad operations, creative, and data analytics teams, you turn performance into insight, resolve challenges before they escalate, and surface the opportunities that help clients grow and expand their partnership with Net Natives.


Metrics for Success

  1. Client Value Enhancement ($)
  2. Service Delivery Efficiency (%)
  3. Client Retention Rate (%)


Key Responsibilities

Campaign Performance & Client Success

  • Regularly assess client satisfaction and campaign outcomes, addressing potential issues early to protect performance.
  • Analyse performance data to identify areas for improvement and coordinate optimisations with cross-functional teams.
  • Facilitate weekly alignment meetings with advertising, ad operations, creative, and data analytics teams to refine campaigns against client objectives.
  • Lead client review sessions to discuss results, recommend adjustments, and share actionable insights that support strategic goals.
  • Diagnose and resolve campaign challenges in partnership with ad operations, ensuring reliable and effective execution.

Collaboration & Client Engagement

  • Partner with Account Directors and wider subject experts to prioritise client needs, explore enhancement opportunities, and prepare for productive discussions.
  • Maintain consistent communication with clients to track progress on initiatives and ensure timely resolution of tasks.
  • Cultivate collaborative relationships with internal teams and clients to uphold exceptional service standards and build lasting trust.

Strategic Growth & Business Development Support

  • Offer high-level strategic guidance that promotes long-term client success and alignment with enrollment objectives.
  • Create and present evidence-based recommendations that demonstrate value and support clients in scaling their efforts effectively.
  • Collaborate with the client services team to uncover new initiatives where additional support can drive meaningful results.
  • Assist Account Directors in strengthening client connections by identifying key stakeholders across departments to deepen engagement.


What We Need From You

  • Experience managing client relationships or campaign delivery, ideally within Higher Education, student recruitment, or a marketing/media agency.
  • Confidence reading performance data and translating it into clear, actionable client recommendations.
  • Strong understanding of digital advertising platforms and capabilities.
  • Excellent written and verbal communication skills, and a natural, credible presenter.
  • Sociable, professional, and genuinely energised by client success.


Company Information

We are Net Natives and we are on a mission to use data, technology and creativity to transform the way students connect with higher education institutions. Each year we connect millions of students with the courses and institutions that change the world. Over 100 creatives, strategists, technologists and analysts in the UK and USA have built a revolutionary data-driven technology platform that predicts and automates student advertising, while our creatives and strategists develop concepts and content that inspire students for some of the world's leading education brands.

Our culture is built on our simple ABC values: Accountable, Brave, Curious.


Benefits

  • 15 days paid time off which increases with length of service
  • Company sick pay (5 days full pay and 5 days half pay)
  • 11 paid federal holidays
  • Buy additional holiday
  • No one should work on their birthday, so have a paid day off
  • Access to 401K scheme
  • EAP (Employee Assistance Programme)
  • Employee Referral Bonus
  • Early finish on Fridays
  • Time off for Charity / Volunteering work
  • Maternity, Paternity pay
  • A progression path tailored personally to you