60 Qualtrics Senior Customer Success Manager Jobs Hiring Near You

Why We Have This Role

How You'll Find Success

• Ability to develop comprehensive public relations strategies that align with business objectives, enhancing brand visibility and reputation.
• Proficiency in building and maintaining strong relationships with media outlets, journalists, and influencers, along with experience in pitching stories and securing coverage.
• Strong leadership skills to mentor, develop, and manage a high-performing PR team, ensuring alignment with goals and fostering a collaborative environment.
• Proficiency in measuring and analyzing PR performance metrics, using insights to report on media coverage, sentiment, and overall impact on brand reputation to senior leadership.
• Exceptional ability to collaborate with executive leadership, product marketing, and customer success teams to align global messaging and amplify executive thought leadership across key markets.

How You'll Grow

• As a member of our global marketing organization, you will be a leader within a diverse and inclusive community that values the voice of each individual. We strive for representation that reflects the world we live in and goes beyond it.
• You will have the opportunity to lead and be a part of a team that upholds values such as transparency, whole-hearted commitment, customer obsession, unity, and resourcefulness.
• We encourage big-picture thinking and foster an environment that embraces innovation and creativity. You will have the freedom to flex your strategic and tactical skills, all within a fast-paced and high-growth setting.

Things You'll Do

• Strategic PR Planning: Develop and implement a comprehensive public relations strategy that aligns with Qualtrics' overall business objectives and enhances brand visibility, reputation, and thought leadership.
• Media Relations: Cultivate and maintain relationships with key media outlets, journalists, and influencers. Proactively pitch stories, respond to inquiries, and secure media coverage that highlights Qualtrics' innovations and achievements.
• Team Management: Lead, mentor, and develop a high-performing PR team of professionals and oversee global agency partnerships. Provide guidance, set goals, and conduct performance evaluations to ensure team members are achieving their objectives and growing in their roles.
• Crisis Communication: Develop and manage crisis communication plans, proactively addressing any potential issues that may impact Qualtrics' reputation. Coordinate rapid response strategies in collaboration with internal stakeholders.
• Content Development: Collaborate with the content and marketing teams to create compelling press releases, media kits, and other communication materials that effectively convey Qualtrics' value proposition and key messages.
• Events: Plan and execute media events to promote thought leadership and increase media exposure for Qualtrics.
• Analytics and Reporting: Track and analyze PR performance metrics, providing regular reports to senior leadership on media coverage, sentiment, and impact on brand reputation.
• Stakeholder Collaboration: Work closely with executives and internal teams, including product marketing, customer success, and corporate communications, to ensure alignment on messaging and branding initiatives.

What We're Looking For On Your Resume

• Bachelor's degree in Public Relations, Communications, Marketing, or a related field; an advanced degree is a plus.
• 10+ years of experience in public relations, with at least 3 years in a managerial role.
• Proven track record of successful media relations and crisis management, particularly in technology and healthcare environment.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and present ideas clearly.
• Strong leadership abilities with experience managing teams and fostering a collaborative work environment.
• Proficient in PR analytics tools and measuring media impact.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Passion for innovation and helping organizations leverage data to drive decision-making.

What You Should Know About This Team

Our Team's Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team