BetterCloud
BetterCloud

15 Bettercloud Senior Customer Success Manager Jobs Hiring Near You

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

... managing events (online and in-person), and building awesome relationships with BetterCloud ... This position will be extremely hands on with content creation, distribution, and measuring success ...

... managing events (online and in-person), and building awesome relationships with BetterCloud ... This position will be extremely hands on with content creation, distribution, and measuring success ...

... lifecycle management, data discovery, and IT and security automation purpose-built for SaaS ... Own relationships with key customers and represent BetterCloud professionally. * Execute customized ...

... lifecycle management, data discovery, and IT and security automation purpose-built for SaaS ... Own relationships with key customers and represent BetterCloud professionally. * Execute customized ...

Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500 ... Managers to define key performance indicators (KPIs), establish success metrics for new features ...

Software Engineer IV, Data

Buffalo, NY · On-site

$120 - $160/hr

In this dual‑impact role, you will serve as a senior technical authority while directly managing and mentoring a team of talented software engineers. You will bridge the gap between high‑level ...

Customer Success Manager

BetterCloud

New York, NY • On-site

Full-time

Re-posted 22 days ago


Job description

Company Description

BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications!


Job Description

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, our mission is to delight our customers and have them truly love their time with BetterCloud.


Who are you?
  • Deeply committed to customer satisfaction and happiness.
  • Analytical both quantitatively and qualitatively.
  • Expert at juggling competing demands and managing limited time.
  • Team-oriented, but eager to act aggressively to get things done for customers.
  • Passionate about building a great company and a great product.

Responsibilities

  • Build deep, long-lasting relationships with our customers that help deliver BetterCloud's world class customer experience.
  • Consult regularly with clients to fully understand their needs and actively solve their pain points.
  • Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities.
  • Monitor customer health to be ahead of problems and continually drive product adoption.
  • Negotiate and renew current customer subscriptions.
  • Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.
Qualifications
  • 3+ years of sales, account management, customer success or support experience.
  • Experience in SaaS is a major plus.
  • Fluent in French and/or Spanish is strongly preferred