BetterCloud
BetterCloud

61 Bettercloud Customer Success Manager Jobs Hiring Near You

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Customer Success Manager At StarTech.com, we help IT professionals solve connectivity challenges through reliable, performance-driven solutions that make hard-to-find, made easy. The Customer Success ...

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Customer Success Manager Conshohocken, Pennsylvania Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is ...

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Customer Success Manager Hallmark Health Care Solutions is led by passionate experts with an average of 20+ years' experience in IT, nursing, process engineering, finance, and healthcare. We are ...

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Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made ...

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...

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Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Customer Success Manager New Skills Collaboration Communication Skills Customer Relationship Management Customer Success Management Digital Engagement Campaigns Documentation Skills Onboarding ...

Customer Success Manager This is a remote position. Our client curates transformative experiences through world-class events. We need a Customer Success Manager who can guide attendees every step of ...

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Customer Success Manager We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success ...

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Customer Success Manager

BetterCloud

New York, NY • On-site

Full-time

Re-posted 18 days ago


Job description

Company Description
BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications!
Job Description
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, our mission is to delight our customers and have them truly love their time with BetterCloud.
Who are you?
  • Deeply committed to customer satisfaction and happiness.
  • Analytical both quantitatively and qualitatively.
  • Expert at juggling competing demands and managing limited time.
  • Team-oriented, but eager to act aggressively to get things done for customers.
  • Passionate about building a great company and a great product.

Responsibilities
  • Build deep, long-lasting relationships with our customers that help deliver BetterCloud's world class customer experience.
  • Consult regularly with clients to fully understand their needs and actively solve their pain points.
  • Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities.
  • Monitor customer health to be ahead of problems and continually drive product adoption.
  • Negotiate and renew current customer subscriptions.
  • Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.

Qualifications
  • 3+ years of sales, account management, customer success or support experience.
  • Experience in SaaS is a major plus.
  • Fluent in French and/or Spanish is strongly preferred

Additional Information
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