BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...
13 Bettercloud Customer Success Manager Jobs Hiring Near You
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...
Customer Success Manager
New York, NY · On-site
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...
Customer Success Manager
New York, NY · On-site
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...
Inbound Marketing Specialist
New York, NY · On-site
... managing events (online and in-person), and building awesome relationships with BetterCloud ... This position will be extremely hands on with content creation, distribution, and measuring success ...
Inbound Marketing Specialist
New York, NY · On-site
... managing events (online and in-person), and building awesome relationships with BetterCloud ... This position will be extremely hands on with content creation, distribution, and measuring success ...
... managing events (online and in-person), and building awesome relationships with BetterCloud ... This position will be extremely hands on with content creation, distribution, and measuring success ...
... managing events (online and in-person), and building awesome relationships with BetterCloud ... This position will be extremely hands on with content creation, distribution, and measuring success ...
Account Executive
New York, NY · On-site
... lifecycle management, data discovery, and IT and security automation purpose-built for SaaS ... Own relationships with key customers and represent BetterCloud professionally. * Execute customized ...
Account Executive
New York, NY · On-site
... lifecycle management, data discovery, and IT and security automation purpose-built for SaaS ... Own relationships with key customers and represent BetterCloud professionally. * Execute customized ...
Account Executive
New York, NY · On-site
... lifecycle management, data discovery, and IT and security automation purpose-built for SaaS ... Own relationships with key customers and represent BetterCloud professionally. * Execute customized ...
Account Executive
New York, NY · On-site
... lifecycle management, data discovery, and IT and security automation purpose-built for SaaS ... Own relationships with key customers and represent BetterCloud professionally. * Execute customized ...
Senior Product Marketing Manager, API, Cloud, & Security
Manhattan, NY · On-site
$134 - $184/hr
Be an expert on product adoption and ROI, providing actionable insights to Product Management to ... Collaborate with Customer Lifecycle, Sales, and Customer Success to optimize customer journeys that ...
Senior Product Marketing Manager, API, Cloud, & Security
Manhattan, NY · On-site
$134 - $184/hr
Be an expert on product adoption and ROI, providing actionable insights to Product Management to ... Collaborate with Customer Lifecycle, Sales, and Customer Success to optimize customer journeys that ...
Senior Product Manager, Client Side Defense
Manhattan, NY · On-site
$140 - $190/hr
We're looking for a Senior Product Manager who is passionate about cybersecurity, fraud and malware ... Partner with sales, marketing, and customer success to drive product awareness, adoption, and ...
Senior Product Manager, Client Side Defense
Manhattan, NY · On-site
$140 - $190/hr
We're looking for a Senior Product Manager who is passionate about cybersecurity, fraud and malware ... Partner with sales, marketing, and customer success to drive product awareness, adoption, and ...
Senior Director of Account Management, Financial Services (Strategics)
South Boston, VA · On-site
$200 - $250/hr
You've successfully managed teams and are passionate about developing your people ... You measure success by the success of your customers and inspire your team to do the same.
Senior Director of Account Management, Financial Services (Strategics)
South Boston, VA · On-site
$200 - $250/hr
You've successfully managed teams and are passionate about developing your people ... You measure success by the success of your customers and inspire your team to do the same.
Senior Manager, Pre-Sales Consultants
Manhattan, NY · On-site
$135 - $150/hr
PSCs are problem‑solvers, storytellers, and product experts who thrive on helping customers make ... Experience: 5+ years of work experience in sales or client success, including a minimum of 2 years ...
Senior Manager, Pre-Sales Consultants
Manhattan, NY · On-site
$135 - $150/hr
PSCs are problem‑solvers, storytellers, and product experts who thrive on helping customers make ... Experience: 5+ years of work experience in sales or client success, including a minimum of 2 years ...
Sr. Product Data Scientist
Manhattan, NY · On-site
$158 - $217/hr
Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500 ... Managers to define key performance indicators (KPIs), establish success metrics for new features ...
Sr. Product Data Scientist
Manhattan, NY · On-site
$158 - $217/hr
Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500 ... Managers to define key performance indicators (KPIs), establish success metrics for new features ...
Strategic Account Director, Financial Services
Manhattan, NY · On-site
$123 - $154/hr
Partner with the global sales team and customer success managers to help execute a strategic client growth plan for your book of accounts across a shared revenue target. * Understand the ins and outs ...
Strategic Account Director, Financial Services
Manhattan, NY · On-site
$123 - $154/hr
Partner with the global sales team and customer success managers to help execute a strategic client growth plan for your book of accounts across a shared revenue target. * Understand the ins and outs ...
Commercial Analytics Director
Dallas, TX · On-site
$180 - $240/hr
Experience with CRM platforms (Salesforce preferred). #LI-HU1 #J-18808-Ljbffr
Commercial Analytics Director
Dallas, TX · On-site
$180 - $240/hr
Experience with CRM platforms (Salesforce preferred). #LI-HU1 #J-18808-Ljbffr
BetterCloud Jobs Information
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Job description
Company Description
BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications!
Job Description
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, our mission is to delight our customers and have them truly love their time with BetterCloud.
- Deeply committed to customer satisfaction and happiness.
- Analytical both quantitatively and qualitatively.
- Expert at juggling competing demands and managing limited time.
- Team-oriented, but eager to act aggressively to get things done for customers.
- Passionate about building a great company and a great product.
Responsibilities
- Build deep, long-lasting relationships with our customers that help deliver BetterCloud's world class customer experience.
- Consult regularly with clients to fully understand their needs and actively solve their pain points.
- Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities.
- Monitor customer health to be ahead of problems and continually drive product adoption.
- Negotiate and renew current customer subscriptions.
- Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.
Qualifications
- 3+ years of sales, account management, customer success or support experience.
- Experience in SaaS is a major plus.
- Fluent in French and/or Spanish is strongly preferred
About BetterCloud
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
New York, NY, US
Year founded
2011