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61 Bettercloud Senior Customer Success Manager Jobs Hiring Near You

Backlight

$110 - $140/hr

As our Sr. Customer Success Manager, you will own the success of some of Backlight's high-value clients in North America. You'll ensure they achieve measurable business outcomes, maximize platform ...

NetSPI Inc.

Senior Customer Success Manager

Minneapolis, MN · On-site

$100 - $140/hr

Join the mission as Senior Customer Success Manager. We're looking for an individual to serve as a strategic advisor and customer advocate for a portfolio of complex accounts. You will translate each ...

Horizon3.ai

Senior Customer Success Manager

About the Role We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to join our fast-growing team. As a Customer Success Manager, your role is vital in maintaining the ...

NetSPI

Senior Customer Success Manager

Minneapolis, MN · On-site +1

Join the mission as Senior Customer Success Manager. We're looking for an individual to serve as a strategic advisor and customer advocate for a portfolio of complex accounts. You will translate each ...

6sense

Senior Customer Success Manager

$109K - $150K/yr

As a Sr. Customer Success Manager, you'll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long-term customer value. You'll own high ...

Orbus Software

Senior Customer Success Manager

New York, NY · On-site +1

$100K - $115K/yr

The Opportunity As a Senior Customer Success Manager, you will guide a portfolio of flagship customers, including Fortune 500 companies and major public sector organizations. Your mission is to help ...

MongoDB

Senior Customer Success Manager

Chicago, IL · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

MongoDB

Senior Customer Success Manager

Chicago, IL · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Cato Networks

Sr. Customer Success Manager

New York, NY · On-site

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

CoLab Software

Senior Customer Success Manager

About the role As a Senior Customer Success Manager , you will lead the post-sale customer journey for a portfolio of our largest Enterprise customer, with a focus on driving measurable business ...

TytoCare

Senior Customer Success Manager

Manhattan, NY · On-site

$165 - $180/hr

We're looking for a Senior Customer Success Manager to join our New York City or San Francisco offices and support a portfolio of Enterprise customers in North America. This is a high‑ownership ...

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Infographic showing various Senior Customer Success Manager job openings at Bettercloud in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Senior Customer Success Manager

SPS COMMERCE, Inc.

Minneapolis, MN • On-site

$76K - $118K/yr

Full-time

Posted 21 days ago

SPS Commerce rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

33rd of 247 rated software companies

Job description

Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:
Position Summary: We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding and aligning with their strategic goals. You will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage your proficiency in SPS Commerce products to drive customer adoption and success. Additionally, you will identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources.
Key Responsibilities:
  • Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.
  • Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.
  • Deliver the revenue recovery service efficiently and effectively, ensuring customer satisfaction, retention, and long-term value.
  • Monitor account performance, keep projects on track, and implement structured programs to drive adoption at low-usage accounts.
  • Identify and execute opportunities to increase contract value by expanding scopes and/or cross-selling other retailers or services.
  • Maintain accurate forecasts of expansion revenue and renewal pipelines; report to leadership on progress vs. Targets.
  • Build strong relationships with decision-makers across finance, operations, and supply chain teams to drive adoption of new services.

Required Qualifications:
  • Bachelor's degree or equivalent combination of education and experience, with 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management).
  • Experience within a SaaS environment or have SaaS clients
  • Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews.
  • Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.
  • Comfortable working in a fast-paced environment, with strong listening skills and the ability to quickly assess changing priorities. Experience driving organization-wide initiatives is preferred

Location:
This role follows a hybrid work model, with regular in-office presence required at our Minneapolis or Toronto office.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $76,700- $118,900. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What SPS Commerce employees say

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