ZipRecruiter

Log In

1

Account Success Manager Jobs in Utah (NOW HIRING)

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI ... Monitor account health using data (usage, bookings) * Run onboarding and ensure fast time-to-value

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI ... Monitor account health using data (usage, bookings) * Run onboarding and ensure fast time-to-value

iCIMS

Customer Success Manager

Salt Lake City, UT · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor account health in Gainsight; identify risks early, communicate impact, and implement mitigation plans. * Deliver adoption insights and success narratives to support Account Management in EBRs ...

PDQ

Customer Success Manager

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management simple ... As a CSM, you'll work across a dynamic book of accounts, delivering proactive guidance, driving ...

PDQ

Strategic Customer Success Manager

South Salt Lake, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onboard high-ARR accounts, helping our most strategic new customers navigate their adoption of PDQ products and realize the full value of their purchase * Serve as the voice of the customer ...

PDQ

Customer Success Manager

South Salt Lake, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a CSM, you'll work across a dynamic book of accounts, delivering proactive guidance, driving ... Success in this role is measured through customer retention, expansion, customer engagement, and ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new ... Build relationships with key stakeholders, monitor account health, and proactively address issues ...

Pear VC

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new ... Build relationships with key stakeholders, monitor account health, and proactively address issues ...

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new ... Build relationships with key stakeholders, monitor account health, and proactively address issues ...

Wasatchproperty

Customer Success Manager - Digital Ads

Ogden, UT · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor account activity, identify retention risks, and recognize opportunities for account growth. * Provide strategic guidance and performance insights to help customers achieve their business ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor account activity, identify retention risks, and recognize opportunities for account growth. * Provide strategic guidance and performance insights to help customers achieve their business ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor account activity, identify retention risks, and recognize opportunities for account growth. * Provide strategic guidance and performance insights to help customers achieve their business ...

Audiohook

Client Success Manager

Eden, UT · Remote

$120K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Serve as primary client contact for active accounts once onboarding is complete. * Lead recurring ... success, account management, or performance marketing roles * Experience managing digital ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor account activity, identify retention risks, and recognize opportunities for account growth. * Provide strategic guidance and performance insights to help customers achieve their business ...

previous pagenext page

Showing results 21-40

All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Utah

Account Success Manager information

See Utah salary details

$26.9K

$59.9K

$96.5K

How much do account success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for account success manager in Utah is $59,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $71,500.00 per year, depending on experience, location, and employer.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

What are popular job titles related to Account Success Manager jobs in Utah?

For Account Success Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Account Success Manager jobs in Utah look for?

The top searched job categories for Account Success Manager jobs in Utah are:

What cities in Utah are hiring for Account Success Manager jobs?

Cities in Utah with the most Account Success Manager job openings:

Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in Utah as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,917 per year, or $28.8 per hour.

Customer Success Manager

Flex Dental

Provo, UT • On-site

Other

Re-posted 3 days ago

Job description

About Flex Dental:
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.
The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.
JOB RESPONSIBILITIES
Customer Retention & Success
  • Serve as the primary point of contact for customers identified as being at risk of downgrade or churn.
  • Build trusted relationships with customers to understand their goals, challenges, and desired outcomes.
  • Develop and execute customer success plans focused on increasing adoption, improving engagement, and reducing churn risk.
  • Lead retention conversations with empathy while helping customers make informed decisions regarding their subscription.
  • Partner with customers experiencing ownership changes, staffing transitions, or operational challenges to ensure business continuity.
Customer Adoption & Growth
  • Monitor customer health indicators and proactively identify opportunities to improve platform adoption.
  • Develop and maintain customer adoption strategies, identifying underutilized features and creating plans to increase utilization.
  • Identify expansion opportunities and collaborate with Sales when additional products or services may provide customer value.
  • Clearly communicate pricing changes while reinforcing the value customers receive from the platform.
Customer Advocacy & Cross-Functional Collaboration
  • Document customer feedback, trends, and root causes contributing to churn risk.
  • Partner with Support, Implementation, Product, Training, and other internal teams to resolve customer issues and improve the overall customer experience.
  • Collaborate on the development and refinement of retention strategies, save plays, and customer engagement initiatives.
  • Recommend process and product improvements based on recurring customer feedback and retention trends.
Operational Excellence
  • Monitor reporting and customer health data to proactively identify emerging retention risks.
  • Maintain accurate documentation of customer interactions, action plans, and outcomes within company systems.
  • Coordinate customer offboarding activities when retention is not possible, ensuring a professional and seamless transition.
  • Track and report key retention metrics, including churn prevention, customer recovery, product adoption, and expansion opportunities.
  • Support ownership transfer processes by coordinating required documentation and cross-functional activities.
  • Perform other duties as assigned.
JOB QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent
EXPERIENCE
  • A minimum of 1 year previous customer success, training, call center or technical support experience
  • Experience as a customer success/retention account manager in dental software
  • Experience working in a dental practice office or experience using and/or supporting accounting/billing applications strongly preferred
KNOWLEDGE AND SKILLS
  • An understanding of common industry standard business practices as related to the dental or medical professions
  • Experience with software in a SaaS environment
  • Experience working with CRM and customer success platforms (Salesforce, Gainsight, JIRA, Zendesk, or similar).
  • Excellent verbal and written communication skills, particularly phone and email correspondence
  • Basic knowledge of computer hardware, database structure and network troubleshooting

Apply