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Account Success Manager Jobs (NOW HIRING)

Trimble, Inc.

Customer Success Manager

Westminster, CO · On-site

$53K - $73K/yr

Essential Skills & Experience • 2+ years of dedicated Customer Success or Account Management experience within a SaaS environment, preferably in ERP or construction tech. • Proven ability to ...

FIS

Client Success Manager Senior

Atlanta, GA

The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and strategic account success for government benefit and disbursement programs, including EBT SNAP ...

Fastbreak AI

Account Success Specialist

Charlotte, NC · On-site

$18.50 - $25.50/hr

Our Travel team is seeking an Account Success Specialist to proactively connect with sports teams ... Make outbound calls to coaches and team managers whose teams are confirmed for upcoming tournaments ...

Fastbreak AI

Account Success Specialist

Charlotte, NC · On-site

$18.50 - $25.50/hr

Our Travel team is seeking an Account Success Specialist to proactively connect with sports teams ... Make outbound calls to coaches and team managers whose teams are confirmed for upcoming tournaments ...

Fastbreak AI

Account Success Specialist

Charlotte, NC · On-site

$18.50 - $25.50/hr

Our Travel team is seeking an Account Success Specialist to proactively connect with sports teams ... Make outbound calls to coaches and team managers whose teams are confirmed for upcoming tournaments ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

This position is ideal for someone with deep experience in client success, account management, onboarding or client relations who enjoys solving complex problems, building trusted relationships ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

This position is ideal for someone with deep experience in client success, account management, onboarding or client relations who enjoys solving complex problems, building trusted relationships ...

Amplify Education, Inc.

Customer Success Manager

$80K - $90K/yr

You will manage account relationships, lead onboarding and implementation efforts, and provide ... Develop and execute advanced success plans aligned with customer goals to facilitate account ...

Amplify

Customer Success Manager

Albuquerque, NM · On-site

You will be responsible for managing account relationships, overseeing onboarding and ... Develop and execute advanced success plans aligned with customer goals to facilitate account ...

Amplify

Customer Success Manager

Addison, TX · On-site

You will be responsible for managing account relationships, overseeing onboarding and ... Develop and execute advanced success plans aligned with customer goals to facilitate account ...

Amplify

Customer Success Manager

Brooklyn, NY · On-site

You will manage account relationships, lead onboarding and implementation efforts, and provide ... Develop and execute advanced success plans aligned with customer goals to facilitate account ...

Amplify

Customer Success Manager

Little Rock, AR · On-site

You will be responsible for managing account relationships, overseeing onboarding and ... Develop and execute advanced success plans aligned with customer goals to facilitate account ...

Amplify

Customer Success Manager

Brooklyn, NY · On-site

You will be responsible for managing account relationships, overseeing onboarding and ... Develop and execute advanced success plans aligned with customer goals to facilitate account ...

Amplify

Customer Success Manager

New Orleans, LA · On-site

You will be responsible for managing account relationships, overseeing onboarding and ... Develop and execute advanced success plans aligned with customer goals to facilitate account ...

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Account Success Manager information

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$29.5K

$65.8K

$106K

How much do account success manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for account success manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI cannot fully replace Account Success Managers, as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and strategic judgment. AI tools can assist with data analysis and automating routine tasks, allowing CSMs to focus on complex customer interactions. The role is expected to evolve with technology, emphasizing skills in communication, problem-solving, and relationship management.

What are the key skills and qualifications needed to thrive as an Account Success Manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or specialized CSMs can earn higher salaries, often supplemented with bonuses or commissions, especially in SaaS or tech companies. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for this role.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an Account Success Manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an Account Success Manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

What jobs make $3,000 a month without a degree?

An Account Success Manager can earn around $3,000 or more per month, especially with experience and strong communication skills. Many roles in sales, customer support, or administrative positions also offer this income level without requiring a degree, often relying on skills, certifications, or on-the-job training. These jobs typically involve remote work or flexible schedules and may require proficiency with CRM tools or industry-specific software.

What jobs in the US pay 300,000 a year?

For an Account Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record of client retention, and skills in account management, sales, and strategic planning. Such compensation is often found in senior roles within technology, finance, or consulting firms, especially for those managing large accounts or leading teams. High-paying roles may also include executive positions or specialized roles with performance-based bonuses and stock options.
More about Account Success Manager jobs
What cities are hiring for Account Success Manager jobs? Cities with the most Account Success Manager job openings:
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What job categories do people searching Account Success Manager jobs look for? The top searched job categories for Account Success Manager jobs are:
Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Enterprise Customer Success Manager

Enterprise Customer Success Manager

Criteria Corp

West Hollywood, CA

Full-time

Posted 2 days ago

Job description

We are seeking an Enterprise Customer Success Manager to own and nurture relationships with our enterprise-sized customers. In this role, you will serve as a trusted advisor to C-suite executives and senior stakeholders, driving measurable business outcomes and ensuring long-term partnership success. You will manage a portfolio of enterprise accounts representing ~$2.5M in ARR.


Responsibilities

Account Ownership

  • Own the end-to-end customer relationship for a portfolio of 50-70 enterprise accounts
  • Develop and execute account success plans aligned with each customer's business objectives and hiring outcomes
  • Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
  • Serve as the primary point of accountability for customer health, adoption, retention, and expansion

Business Value & Outcomes

  • Partner with customers to define success criteria and measurable outcomes tied to their use of Criteria's platform
  • Conduct regular business reviews that articulate realized value, product utilization, and forward-looking priorities
  • Translate usage data and product capabilities into clear business impact narratives
  • Identify adoption gaps and coordinate resources to close them

Revenue Stewardship

  • Own gross revenue retention (GRR) and influence net revenue retention (NRR) for your portfolio
  • Partner with Client Account Executives to identify and surface expansion opportunities
  • Lead renewal strategy and execution, engaging early to flag risk and support on-time renewals
  • Support business cases for additional product investment when expansion opportunities are identified

Cross-Functional Orchestration

  • Route support, implementation, and product inquiries to the right internal resource; keep the customer informed throughout
  • Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions
  • Collaborate with Account Management on account strategy for shared accounts

Risk Management

  • Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals
  • Develop and execute risk mitigation plans with clear timelines and ownership
  • Maintain accurate renewal forecasting and account health documentation in ChurnZero and Salesforce

Requirements

To be successful in this role the incumbent will demonstrate the following:

  • 3+ years in Enterprise Customer Success, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company
  • Proven track record of 95%+ gross retention and net expansion in enterprise segments
  • Experience navigating complex, matrixed organizations with extended sales and renewal cycles
  • Financial fluency. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases
  • Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives
  • Exceptional communication and presentation skills with executive audiences
  • Strong analytical capabilities. Able to synthesize usage data, health scores, and business metrics into actionable insights
  • Experience developing and executing multi-year strategic account plans tied to measurable outcomes
  • Proficiency with CS platforms (ChurnZero), CRM (Salesforce), and BI tools
  • Familiarity with enterprise procurement, legal, and security review processes

Apply