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Flexible Senior Customer Success Manager Jobs (NOW HIRING)

KWI

Sr Customer Success Manager

Melville, NY · On-site

Senior Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving ...

CB Insights

Senior Customer Success Manager

Manhattan, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Intentwise

Senior Customer Success Manager

Senior Customer Success Manager We are looking for a Senior Customer Success Manager to join our growing team and serve as a strategic partner to our customers. This is a full-time remote position ...

Prudentia Sciences

Senior Customer Success Manager

Sr. Customer Success Manager Prudentia Sciences is an AI-powered technology platform transforming how biopharma, biotech, and life sciences investors approach portfolio management, due diligence, and ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ... Flexible work schedules and work from home opportunities * Development and career growth ...

Smartly

Senior Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

We're looking for a Senior Customer Success Manager to join the Business Development team to work ... Flexible PTO, with a strong culture of taking it * Weekly team lunches with dietary accommodations

KWI

Sr Customer Success Manager

Melville, NY

The Opportunity KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable customer ...

SPINS

Senior Customer Success Manager

$110K - $120K/yr

We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do. Senior Customer Success Manager For over 20 years, SPINS has been a ...

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SPINS

Senior Customer Success Manager

Chicago, IL · On-site +1

$110K - $120K/yr

We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do. Senior Customer Success Manager For over 20 years, SPINS has been a ...

Smartly

Senior Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

NextDeavor

Sr. Customer Success Manager

Manhattan, NY · On-site

$95 - $105/hr

Description Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the ...

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Flexible Senior Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do flexible senior customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for flexible senior customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Flexible Senior Customer Success Manager vs Customer Success Manager?

AspectFlexible Senior Customer Success ManagerCustomer Success Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., CSCP), and advanced industry knowledgeUsually requires 2-4 years experience and basic industry certifications
Work EnvironmentWorks with strategic accounts, often in a flexible or remote setting, focusing on high-value clientsHandles day-to-day client relationships, often in an office or hybrid environment
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Flexible Senior Customer Success Manager typically has more experience, handles strategic accounts, and works in a flexible environment, whereas the Customer Success Manager focuses on daily client support and onboarding. Both roles are vital in customer retention but differ in scope and seniority.

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Flexible Senior Customer Success Manager jobs near you

Sr Customer Success Manager

KWI

Melville, NY • On-site

Other

Re-posted 18 days ago

Job description

Senior Customer Success Manager

KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable customer outcomes, ensuring operational excellence in program execution, and contributing directly to retention and expansion of revenue. The Senior CSM will act as a trusted advisor to customers, aligning KWI's solutions to their business objectives while maintaining strong Gross Revenue Retention (GRR) and driving Net Revenue Retention (NRR) through expansion opportunities. The Senior CSM will form relationships at the highest levels of our customers (the "Sponsors" and not just the "Users").

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

As a Sr Customer Success Manager, you excel at the following
  • GRR consistently above 95%
  • NRR consistently above 105%
  • NPS growth > 5 pts per year
  • Able to articulate value to customer vs just being transactional
  • Clear visibility into account health and proactive churn mitigation
  • Comfortable forming and maintaining strong relationships with senior clients
  • Able to forensically map out customer organization and make plans to get to new people
  • Measurable expansion revenue contribution (quarterly upsell target)
  • High product adoption and customer advocacy

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