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Flexible Senior Customer Success Manager Jobs (NOW HIRING)

KWI

Sr Customer Success Manager

Melville, NY · On-site

Senior Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving ...

Genesys

$104 - $183/hr

Customer Success Manager page is loaded## Sr. Customer Success ManagerApplylocations: Utah, USA ... Flexible work schedules and work from home opportunities* Development and career growth ...

SPINS

Senior Customer Success Manager

Chicago, IL · On-site

$110K - $120K/yr

We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do. Senior Customer Success Managers guide Datasembly clients from ...

G2 Venture Partners

Senior Customer Success Manager

$90K - $105K/yr

Sr. Customer Success Manager (CSM) As a Sr. Customer Success Manager (CSM), you will serve as the ... flexible paid time off, generous parental leave, life and disability insurances and more.

Nasuni

Senior Customer Success Manager

Boston, MA · Hybrid

Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About ... Flexible remote work policy * 10 Paid Holidays * Wide array of wellbeing offerings * Pre-tax ...

Clari + Salesloft

Senior Customer Success Manager

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...

Clari + Salesloft

Senior Customer Success Manager

OR · On-site +1

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...

ICON

Senior Customer Success Manager

Austin, TX · On-site

We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...

LinkSquares

Senior Customer Success Manager

Boston, MA · On-site

$90K - $105K/yr

Senior Customer Success Manager Hybrid (Boston, MA) About the company: LinkSquares is a Boston ... flexible paid time off, generous parental leave, life and disability insurances and more.

allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... Flexible Spending Account (FSA) * 401(k) with company matching * Short & long-term disability, AD&D ...

SPS Commerce, Inc.

$77 - $119/hr

We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...

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Flexible Senior Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do flexible senior customer success manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for flexible senior customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Flexible Senior Customer Success Manager vs Customer Success Manager?

AspectFlexible Senior Customer Success ManagerCustomer Success Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., CSCP), and advanced industry knowledgeUsually requires 2-4 years experience and basic industry certifications
Work EnvironmentWorks with strategic accounts, often in a flexible or remote setting, focusing on high-value clientsHandles day-to-day client relationships, often in an office or hybrid environment
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Flexible Senior Customer Success Manager typically has more experience, handles strategic accounts, and works in a flexible environment, whereas the Customer Success Manager focuses on daily client support and onboarding. Both roles are vital in customer retention but differ in scope and seniority.

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Flexible Senior Customer Success Manager jobs near you

Sr Customer Success Manager

Melville, NY • On-site

KWI
See more jobs at KWIexternal

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Re-posted 19 days ago

Job description

Senior Customer Success Manager

KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable customer outcomes, ensuring operational excellence in program execution, and contributing directly to retention and expansion of revenue. The Senior CSM will act as a trusted advisor to customers, aligning KWI's solutions to their business objectives while maintaining strong Gross Revenue Retention (GRR) and driving Net Revenue Retention (NRR) through expansion opportunities. The Senior CSM will form relationships at the highest levels of our customers (the "Sponsors" and not just the "Users").

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

As a Sr Customer Success Manager, you excel at the following
  • GRR consistently above 95%
  • NRR consistently above 105%
  • NPS growth > 5 pts per year
  • Able to articulate value to customer vs just being transactional
  • Clear visibility into account health and proactive churn mitigation
  • Comfortable forming and maintaining strong relationships with senior clients
  • Able to forensically map out customer organization and make plans to get to new people
  • Measurable expansion revenue contribution (quarterly upsell target)
  • High product adoption and customer advocacy

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