ZipRecruiter

Log In

2

Full Time Senior Customer Success Manager Jobs (NOW HIRING)

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

Dataone

Senior Customer Success Manager

Vineland, NJ · On-site

As the Senior Customer Success Manager, you are the "face of DataOne" in the United States. You serve as the primary strategic and technical point of contact for our major American clients ...

6sense

Senior Customer Success Manager

$109K - $150K/yr

As a Sr. Customer Success Manager, you'll play a pivotal role in driving adoption, aligning ... California Recruitment Privacy Notice and Policy Our Benefits: Full-time employees can take ...

Horizon3.ai

Senior Customer Success Manager

About the Role We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to ... All full-time roles are eligible for an equity package in the form of stock options. You Belong ...

Paperless Parts

Senior Customer Success Manager

Boston, MA · On-site

$105K - $143K/yr

Summary: As a Sr. Customer Success Manager, you will be responsible for owning the relationship ... This is a full-time position based in Boston, MA, and requires on-site presence, with a hybrid ...

MongoDB

Senior Customer Success Manager

Chicago, IL · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Cato Networks

Sr. Customer Success Manager

New York, NY · On-site

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

CoLab Software

Senior Customer Success Manager

About the role As a Senior Customer Success Manager , you will lead the post-sale customer journey for a portfolio of our largest Enterprise customer, with a focus on driving measurable business ...

SecurityScorecard

Senior Customer Success Manager

$100K/yr

The Senior Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. You'll own and manage a portfolio of customer relationships across ...

previous pagenext page

Showing results 21-40

All Jobsfull time JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsFull Time Senior Customer Success Manager Jobs

Full Time Senior Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do full time senior customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for full time senior customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
More about Full Time Senior Customer Success Manager jobs

What cities are hiring for Full Time Senior Customer Success Manager jobs?

Cities with the most Full Time Senior Customer Success Manager job openings:

What are the most commonly searched types of Senior Customer Success Manager jobs?

The most popular types of Senior Customer Success Manager jobs are:

What states have the most Full Time Senior Customer Success Manager jobs?

States with the most job openings for Full Time Senior Customer Success Manager jobs include:

What job categories do people searching Full Time Senior Customer Success Manager jobs look for?

The top searched job categories for Full Time Senior Customer Success Manager jobs are:

Full Time Senior Customer Success Manager jobs near you
Infographic showing various Full Time Senior Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Sr. Customer Success Manager

Hi Marley

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.
We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting relationships with our customers and ensuring they realize full value from their investment with Hi Marley.
The Hi Marley Customer Success team seeks to build a culture of collaboration and customer-centricity. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.
What You'll Do:
  • Team with Account Managers to maintain positive relationships with our customers and have ownership of Customers' success with Hi Marley platform services; measured through retention rate, Customer Satisfaction (NPS), and other engagement metrics.
  • As the expert on each of your customer's strategic goals, you will outline prescriptive customer success plans that map to value realization and drive ongoing user engagement
  • Engage regularly with customers via operational reviews, check-ins, and email to engage in program adoption, evaluate needs and tracking of goals
  • Identify opportunities to expand the relationship and support the growth of the customer
  • Drive the risk mitigation strategy by working cross functionally and ensuring accountability across multiple departments within Hi Marley
  • Track and measure the net benefits of Hi Marley against well-defined customer goals and objectives and provide quantified data to customers and internal Hi Marley teams
  • Work agile; most specifically with our customer success, product, and engineering teams to ensure the voice of the customer is at the center of everything we do

What We're Looking For:
  • 5-7+ years of relevant experience including Customer Success or related roles, including ownership of clients within P&C Insurance
  • Strong relationship builder who is able to connect and build trust with a diverse set of internal and external stakeholders; including senior executives, legal, technical, finance, sales, and marketing experts
  • Track record of providing consultative and proactive support to customers
  • Consistently meet or exceed internal performance metrics
  • Proven consensus builder who drives change with customers
  • Empathetic, positive attitude with a desire to help our customers reach their business goals
  • Ability to quickly grasp and succinctly explain technological and business concepts
  • Demonstrates comfort with cross-functional collaboration with business and technical stakeholders
  • Ability to travel about once a month

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$85,000-$157,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance.
In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:
  • Equity grants for all employees
  • A 4% matching 401(k) program
  • Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
  • Monthly wellness stipend
  • Paid parental leave
  • A flexible vacation policy - we all work hard and take time when we need it

Who We Are:
At Hi Marley, our culture is built on three core values that every employee embodies:
  • Max Courage - We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
  • Be Humble - We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
  • Ubuntu ("I am because we are") - We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential - together.

Life at Hi Marley:
Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We're proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.
  • A fun, lively startup culture that embraces creativity and innovation
  • Core values-based leadership that guides our decision-making and daily interactions
  • A culture of engagement, diversity, inclusion, and belonging - everyone's voice matters
  • Flexible, hybrid work environment that values balance and trust
  • Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
  • Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx

Apply