ZipRecruiter

Log In

2

Full Time Senior Customer Success Manager Jobs (NOW HIRING)

Paperless Parts

Senior Customer Success Manager

Boston, MA · On-site

$105K - $143K/yr

Summary: As a Sr. Customer Success Manager, you will be responsible for owning the relationship ... This is a full-time position based in Boston, MA, and requires on-site presence, with a hybrid ...

MongoDB

Senior Customer Success Manager

Chicago, IL · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Genesys

Senior Customer Success Manager

Tennessee, IL · On-site +1

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Cato Networks

Sr. Customer Success Manager

New York, NY

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

AppsFlyer

Senior Customer Success Manager

New York, NY · On-site

We're looking for a Senior Customer Success Manager to join our New York City or San Francisco offices and support a portfolio of Enterprise customers in North America. This is a high-ownership role ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Genesys

Senior Customer Success Manager

Concord, NC · On-site +1

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Certinia

Senior Customer Success Manager-US

Austin, TX · On-site +1

$110K - $190K/yr

Senior Customer Success Manager Remote in the US WHO WE ARE Certinia (formerly FinancialForce ... The reasonably expected base salary range for this full-time position is $110,000 - $190,000 full ...

CoLab Software

Senior Customer Success Manager

About the role As a Senior Customer Success Manager , you will lead the post-sale customer journey for a portfolio of our largest Enterprise customer, with a focus on driving measurable business ...

Emburse

Senior Customer Success Manager

Addison, TX · Hybrid

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the ...

GenLogs

Senior Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs' largest and most complex ...

Emburse

Senior Customer Success Manager

Addison, TX · On-site

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the ...

Tapcheck

Senior Customer Success Manager

About the Job The Senior Customer Success Manager is the strategic anchor of the customer relationship - responsible for driving adoption, value realization, and proactive retention across a ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer relationship -- responsible for driving adoption, value realization, and proactive retention across a ...

Apollo GraphQL

Senior Customer Success Manager

$152K - $179K/yr

Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Senior Customer Success Manager. If you're passionate about delivering exceptional customer experiences and ...

OneTrust

Senior Customer Success Manager

Chicago, IL · On-site

The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you willact as a trusted advisor for our strategic customers from the start of ...

Cato Networks

Sr. Customer Success Manager

New York, NY

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

Cato Networks

Sr. Customer Success Manager

Philadelphia, PA · On-site

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success JobsFull Time Senior Customer Success Manager Jobs

Full Time Senior Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do full time senior customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for full time senior customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
More about Full Time Senior Customer Success Manager jobs
What cities are hiring for Full Time Senior Customer Success Manager jobs? Cities with the most Full Time Senior Customer Success Manager job openings:
What are the most commonly searched types of Senior Customer Success Manager jobs? The most popular types of Senior Customer Success Manager jobs are:
What states have the most Full Time Senior Customer Success Manager jobs? States with the most job openings for Full Time Senior Customer Success Manager jobs include:
What job categories do people searching Full Time Senior Customer Success Manager jobs look for? The top searched job categories for Full Time Senior Customer Success Manager jobs are:
Full Time Senior Customer Success Manager jobs near you
Infographic showing various Full Time Senior Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Customer Success Manager

Paperless Parts

Boston, MA • On-site

$105K - $143K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
Summary:
As a Sr. Customer Success Manager, you will be responsible for owning the relationship with a book of business of Paperless Parts customers, helping drive their adoption of Paperless Parts features in order to maximize the value they receive from the platform, in order to retain and expand their business.
This is a full-time position based in Boston, MA, and requires on-site presence, with a hybrid schedule as needed. Travel is required for this role up to 25%.
Responsibilities:
  • Manage a portfolio of strategic customer relationships by acting as a trusted advisor to key stakeholders and aligning Paperless Parts with their business priorities.
  • Develop and execute customer success strategies that drive product adoption, demonstrate ROI, and maximize customer value.
  • Own retention and renewal outcomes, proactively identifying risk and leading complex customer situations and escalations through resolution.
  • Identify expansion opportunities across additional functionality, services, workflows, or sites, partnering with Account Management to drive growth.
  • Accurately forecast and document status for renewals, expansion, and churn, clearly communicating risks, drivers, and mitigation plans to leadership.
  • Serve as a resource and escalation point for other CSMs, providing guidance on complex customer situations while championing continuous improvement through shared best practices, optimized workflows, and scalable solutions across the Customer Success organization.
  • Foster collaboration across Customer Success, Sales, Product, Support, and other cross-functional teams to drive strategic initiatives and improve customer outcomes.

Qualifications:
Minimum Requirements
  • Relevant Experience: 5+ years in a customer-facing B2B SaaS role (e.g., Customer Success, Technical Account Management) with direct ownership over account retention, renewals, and expansion.
  • Executive Presence & Escalation Management: Proven track record of managing complex, high-value accounts, building trust with C-suite stakeholders, and resolving high-risk customer escalations.
  • Value & ROI Messaging: Skilled in identifying customer business goals and using data-driven outcomes to articulate ROI and justify contract renewals/expansions.
  • Technical Aptitude: Ability to quickly master complex, technical software and translate technical features into actionable customer workflows.
  • Cross-Functional Collaboration & Leadership: Demonstrated ability to mentor team members, optimize internal processes, and partner across Sales, Product, and Support.

Preferred Qualifications
  • Experience in manufacturing, ideally custom part or contract manufacturing; knowledge of CNC machining, sheet metal fabrication, additive manufacturing, or related processes is a plus.

Salary range: $105,674 - $143,000
This role is also eligible for commission based compensation
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we're continually improving what we've built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
  • 100% coverage of health, dental, and vision for you and your dependent
  • Competitive compensation philosophy
  • Unlimited PTO
  • 13+ paid holidays
  • Company-sponsored wellness stipend
  • Pre-tax Commuter and FSA/Dependent Care FSA
  • 401(k) plan
  • Employee recognition program

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply