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Technical Customer Success Manager Jobs (NOW HIRING)

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up ... Technical Account Services (monitoring and Support), Product Operations, and Leadership to ensure a ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer ... Comfortable working in environments involving integrations, APIs, or technical platforms (deep ...

Transmit Security

Customer Success Manager

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers ... Ability to distill complex technical and business concepts into clear, actionable insights.

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... Diagnose, research, and help troubleshoot basic technical issues, escalating more complex matters ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... Diagnose, research, and help troubleshoot basic technical issues, escalating more complex matters ...

GBG

Customer Success Manager

Manchester, NH · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ... Build and maintain trusted relationships with stakeholders across operational, technical, and ...

GBG

Customer Success Manager

Manchester, NH · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ... Build and maintain trusted relationships with stakeholders across operational, technical, and ...

Canals

Customer Success Manager

Denver, CO · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Canals

Customer Success Manager

New York, NY · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client ... Address and resolve client issues promptly, coordinating with internal technical support and ...

AEG

Customer Success Manager

Manhattan, NY · On-site

$75K - $90K/yr

We are an emerging customer success organization, actively building out our CS practices (including ... You will partner closely with our Technical Project Leads - who manages day-to-day project delivery ...

Transmit Security

Customer Success Manager

OR · Remote

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers ... Ability to distill complex technical and business concepts into clear, actionable insights.

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Technical Customer Success Manager information

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How much do technical customer success manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

How much does a CSM get paid?

The average salary for a Technical Customer Success Manager (CSM) typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those with specialized skills and certifications can earn higher compensation, often including bonuses and benefits.

What is a technical customer success manager?

A technical customer success manager (TCSM) is a professional who helps clients understand and effectively use a company's technical products or services. They combine technical knowledge with customer relationship skills to ensure client satisfaction, often providing onboarding, training, and ongoing support while working closely with technical teams. Strong communication, problem-solving, and familiarity with tools like CRM and support platforms are essential in this role.

What is a technical manager's salary?

A Technical Customer Success Manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many roles also include bonuses, commissions, or stock options, especially in tech-focused environments requiring technical skills and customer relationship management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

How much do CSMS usually make?

The average salary for a Technical Customer Success Manager (CSM) typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior roles or those with specialized skills in SaaS platforms or technical certifications can earn higher compensation, often exceeding $130,000 per year.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

More about Technical Customer Success Manager jobs
What cities are hiring for Technical Customer Success Manager jobs? Cities with the most Technical Customer Success Manager job openings:
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What job categories do people searching Technical Customer Success Manager jobs look for? The top searched job categories for Technical Customer Success Manager jobs are:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.
MSP - Technical Customer Success Manager (On-Site)

MSP - Technical Customer Success Manager (On-Site)

Computer Business Solutions

Pompano Beach, FL

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

Overview
The Customer Success Manager (CSM) is responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term retention within a Managed Service Provider (MSP) environment. This role acts as the primary point of contact for clients, aligning IT services with business goals, identifying growth opportunities, and ensuring successful service delivery.
Key Responsibilities

Client Relationship Management
  •  Serve as the primary liaison between clients and the MSP 
  •  Build and maintain long-term relationships with key stakeholders 
  •  Conduct regular check-ins, business reviews (QBRs), and strategic planning sessions 
  •  Ensure client expectations are met or exceeded 
Customer Success & Retention
  •  Monitor client health, satisfaction, and engagement 
  •  Proactively identify risks and mitigate churn 
  •  Drive adoption of services, tools, and best practices 
  •  Advocate for the client internally 
Service Delivery Alignment
  •  Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service delivery 
  •  Translate technical issues into business impact for clients 
  •  Ensure SLAs and KPIs are consistently met 
Account Growth & Strategy
  •  Identify upsell and cross-sell opportunities (cloud, security, backup, compliance, etc.) 
  •  Assist clients in IT budgeting and roadmap planning 
  •  Align MSP services with client business objectives 
Issue Escalation & Resolution
  •  Act as an escalation point for client concerns 
  •  Coordinate internally to resolve issues efficiently 
  •  Ensure clear communication and follow-through 
Reporting & Metrics
  •  Track and report on customer success metrics (CSAT, NPS, retention rates) 
  •  Prepare and present reports during client meetings 
  •  Use PSA/CRM tools to maintain accurate account records 
Required Qualifications
  •  3–5+ years of experience in Customer Success, Account Management, or IT Service Management 
  •  Experience working in an MSP or IT services environment (highly preferred) 
  •  Strong understanding of IT infrastructure, cloud services (e.g., Microsoft 365, Azure), and cybersecurity concepts 
  •  Excellent communication and relationship-building skills 
  •  Ability to manage multiple client accounts simultaneously 
Preferred Skills
  •  Familiarity with PSA tools (e.g., ConnectWise, Autotask) and RMM platforms 
  •  Experience with QBRs and IT strategy planning 
  •  Strong problem-solving and conflict resolution skills 
  •  Sales acumen for identifying growth opportunities 
  •  Project coordination experience
Work Environment
  • On-Site (5 Days a week in Office) - NO REMOTE or HYBRID OPTIONS
 Compensation & Benefits
  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)
Why Join Us
  • Work with a collaborative and technically strong team
  • Exposure to diverse technologies and client environments
  • Opportunities for career growth within the MSP organization