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Technical Customer Success Manager Jobs (NOW HIRING)

Canals

Customer Success Manager

Raleigh, NC · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Digital Hands

Customer Success Manager

Tampa, FL · On-site

Bachelor's degree or equivalent experience in Cybersecurity, IT, or a related field * 3-5 years of experience in Customer Success, Account Management, or a technical customer-facing role * Experience ...

Canals

Customer Success Manager

San Francisco, CA · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

DealHub

Customer Success Manager

Austin, TX · On-site +1

Train and provide technical sessions to new customers, ensuring they have a smooth transition onto ... Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must

NICE

OR

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer ... Ability to engage in technical dialogue with customers and internal audiences * 3+ years working ...

Stukent

Customer Success Manager

Idaho Falls, ID · On-site

Because Customer Success Managers are the primary customer interface, an extra measure of ... Technical Support, and Sales teams to swiftly resolve customer concerns and drive product/process ...

New

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

... basic technical issues, escalating more complex matters as needed Work within video management ... Customer Success Manager: Acting as the client's trusted advisor in forecasting risk and ...

MongoDB

Senior Customer Success Manager

Chicago, IL

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

$70K - $80K/yr

As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 ... Technical background or fluency is a strong plus; experience with APIs, data integrations, product ...

LMI

Customer Success Manager

Washington, DC

Overview We're looking for a Customer Success Manager to drive engagement with a DHS customer and ... technical audiences Ability to manage multiple customers, priorities, and workstreams ...

SambaNova Systems

Customer Success Manager

Qualification: * 5-10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software.

Zifo

Customer Success Manager

San Francisco, CA

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong ... We possess scientific and technical knowledge and bear professional and personal goals. While we ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc. * Continuously improve Customer Success Management ...

Harris

Customer Success Manager

New York, NY · On-site +1

$72K - $82K/yr

Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions Remote-based with frequent on ... A knack for translating technical detail into plain, useful guidance for a non-technical audience.

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Technical Customer Success Manager information

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$152.3K

$193.5K

How much do technical customer success manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Technical Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-cost areas may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using specialized tools.

Will AI replace CSM?

AI is unlikely to fully replace Technical Customer Success Managers, as their role involves complex interpersonal skills, strategic problem-solving, and understanding customer needs that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and delivering personalized solutions.

What is a technical Customer Success Manager?

A Technical Customer Success Manager (TCSM) is a professional who helps clients implement and optimize technical products or services, ensuring customer satisfaction and retention. They often possess technical skills, such as knowledge of software, APIs, or cloud platforms, and work closely with both customers and technical teams to resolve issues and improve product usage.

Is being a CSM stressful?

Being a Technical Customer Success Manager can be stressful due to managing client expectations, troubleshooting technical issues, and meeting performance metrics. The role often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, workload and stress levels vary depending on company size, industry, and individual workload management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

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Technical Customer Success Manager jobs near you

Customer Success Manager

Momentus Technologies

Freeport, ME • Remote

Other

Posted 9 days ago

Job description

Description

At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. 


As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You'll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we'd love to see how you can help define the future of Customer Success at Momentus.? 


Responsibilities:? 

  • Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. 
  • Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. 
  • Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders and executive sponsors where appropriate. 
  • Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.  
  • Demonstrate a commitment to continuous learning and staying current with product innovation, emerging technologies, and AI-driven capabilities. 
  • Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention. 
  • Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. 
  • Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. 
  • Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. 
  • Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction. 
  • This is a remote role; however, periodic travel is required. Customer Success Managers are expected to attend customer onsite visits, company meetings, and team events as needed. 
  • Tech Stack: Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Gong, Rocketlane, Salesforce, Gainsight, and AI-powered productivity tools including Microsoft Copilot.

Requirements

  • Previous experience with the Momentus Enterprise platform is highly regarded.
  • Strong communication and interpersonal skills.
  • Ability to understand technical concepts and explain them to non-technical audiences while adapting to evolving products, technologies and customer requirements.
  • Problem-solving and conflict resolution skills.
  • Familiarity with customer success tools (e.g. Gainsight) and Salesforce. Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is highly regarded. 
  • Results-driven with a focus on customer satisfaction and retention.
  • Events industry experience is a plus. Experience working with Enterprise software platforms or similar software platform will be considered. 

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