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Associate Customer Success Manager Jobs (NOW HIRING)

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Clarivate

Customer Success Manager

Philadelphia, PA · Hybrid

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

LMI

Customer Success Manager

Washington, DC

Overview We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth within the dynamic tech industry. The ideal candidate ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager REPORTS TO: Director, Customer Success DEPARTMENT: Customer Success HOURS: 40 Hours FLSA STATUS: Exempt Applicants must be legally authorized to work in the United States at ...

LMI

Customer Success Manager

Washington, DC · On-site

We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for federal ...

BetterCloud

Customer Success Manager

New York, NY

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

New

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

MD Integrations

Customer Success Manager

$50K - $60K/yr

Overview The Customer Success Manager (CSM) at MDI serves as the primary point of contact for our ... Associate-level requires a minimum 1 year in Customer Onboarding, Customer Support, Customer ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

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Associate Customer Success Manager information

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How much do associate customer success manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for associate customer success manager in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
More about Associate Customer Success Manager jobs
What cities are hiring for Associate Customer Success Manager jobs? Cities with the most Associate Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Associate Customer Success Manager jobs? States with the most job openings for Associate Customer Success Manager jobs include:
What job categories do people searching Associate Customer Success Manager jobs look for? The top searched job categories for Associate Customer Success Manager jobs are:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,991 per year, or $25.5 per hour.
Customer Success Manager

Customer Success Manager

Sage Solutions Group

Ann Arbor, MI • On-site

Full-time

Re-posted 17 days ago

Job description

SUMMARY
The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and operational excellence. This role oversees the daily operations of the Customer Success and Service department, establishes and monitors KPI performance standards, provides ongoing coaching and training, and ensures accountability to company policies and service and sales expectations. The Customer Success Manager plays a critical role in shaping the overall customer journey by fostering a compassionate, customer-focused culture while balancing customer advocacy with sound business judgment and operational efficiency.
EDUCATIONAL REQUIREMENTS
  • Highschool diploma required.
  • Bachelor's degree preferred.
  • Minimum of 3 years successfully managing and leading a call center or customer service team
  • Minimum of 5 years in a customer service, inside sales or related field

EXPERIENCE REQUIREMENTS
  • Proven experience in a customer-facing role, such as customer success, account management, or sales, with at least 2-3 years of experience in a managerial or leadership position.
  • Some experience with musical instruments preferred.
  • Strong leadership and people management skills, with the ability to motivate, develop and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Deep understanding of customer success and call center best practices, methodologies, and KPIs.
  • Familiarity with CRM systems, customer success tools and inventory management software.
  • Results-oriented mindset, with a focus on achieving and exceeding team targets.
  • Ability to generate and analyze reports on all customer activity, including sales performance.
  • Ability to work effectively in a fast-paced, dynamic environment, with strong organizational and time management skills.

WORK STYLE AND UNIVERSAL BEHAVIOR EXPECTATIONS
  • LIVES OUR PASSION, FULFILLS OUR PURPOSE, AND ESPOUSES OUR VALUES
  • Inspiring joy through string music
  • Advocate for string players with amazing products, value, and service
  • Can-do
  • Help first
  • Never settle
  • Recognize wins

SUPERVISORY RESPONSIBILITIES
  • Manages & Leads Customer Success Teams

REPORTS TO
  • Designated Senior Sales Manager

ESSENTIAL JOB FUNCTIONS
[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]
  • Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals.
  • Monitor, evaluate, and hold team members accountable to established KPIs, productivity expectations, quality standards, attendance requirements, and customer experience goals.
  • Sets clear performance expectations and goals for the team, monitoring individual and team performance, and providing regular feedback and performance evaluations.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Provide ongoing coaching, mentorship, corrective feedback, and professional development to improve employee performance, engagement, and service consistency.
  • Identify training and development needs and create improvement plans as necessary.
  • Manage the application and workflow of customer success team members.
  • Make sure that the customer success environment is conducive to work.
  • Maintain a high team morale.
  • Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices.
  • Assist in the design and delivery of comprehensive training programs for new Customer Success associates.
  • Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.
  • Develop training materials, manuals, and resources to support ongoing learning and development.
  • Conduct training sessions on product knowledge, customer success skills, and company processes.
  • Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.
  • Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution.
  • Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions.
  • Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.
  • Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.
  • Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.
  • Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.
  • Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion.
  • Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness.
  • Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.
  • Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.
  • Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.
  • Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.
  • Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.
  • Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes
  • Make sure that the customer success environment is conducive to work.
  • Maintain a high team morale.
  • Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices.
  • Assist in the design and delivery of comprehensive training programs for new Customer Success associates.
  • Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.
  • Develop training materials, manuals, and resources to support ongoing learning and development.
  • Conduct training sessions on product knowledge, customer success skills, and company processes.
  • Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.
  • Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution.
  • Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions.
  • Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.
  • Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.
  • Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.
  • Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.
  • Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion.
  • Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness.
  • Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.
  • Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.
  • Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.
  • Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.
  • Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.
  • Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes
  • Product Knowledge: Develop a high level understanding of our products and services, staying up to date with their features, benefits, and applications to effectively address customer inquiries and provide accurate information.
  • Process credit card payments, resolve failed transactions, and monitor for potentially fraudulent activities.
  • Provide information on Shar Music Loyalty Points program and set up customer accounts.
  • Assist with collections for Rentals and SharWay programs.
  • Cross selling relevant products and services.
  • Follow pricing and margin control to ensure profitability.
  • Understand the shipping process to provide client accurate shipping times and expectations.
  • Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience, advocate for customer needs, and drive customer retention and expansion.
  • Stay up to date with industry trends, customer success methodologies, and emerging technologies, and share knowledge and best practices with the team.
  • Regular and routine onsite attendance

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