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Associate Customer Success Manager Jobs in New York, NY

Order.co

Associate Customer Success Manager

$80K - $100K/yr

Improved customer engagement and product adoption trends across your accounts Qualifications * 1-3 years of experience in Customer Success, Account Management, Support, or a similar customer-facing ...

ChargeAfter

Customer Success Manager

Manhattan, NY

As the Customer Success Manager , you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

As the Customer Success Manager , you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

Dotdigital

Customer Success Manager

NY · On-site +1

As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients. This role provides ...

Chartbeat, Inc.

Customer Success Manager

New York, NY

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

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$20.4K

$58.4K

$102.5K

How much do associate customer success manager jobs pay per year?

As of May 28, 2026, the average yearly pay for associate customer success manager in New York, NY is $58,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $72,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs typically earn closer to $60,000, while experienced professionals or those in high-demand industries can earn over $100,000, often with performance bonuses and benefits.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in New York, NY? The most popular types of Customer Success Manager jobs in New York, NY are:
What are popular job titles related to Associate Customer Success Manager jobs in New York, NY? For Associate Customer Success Manager jobs in New York, NY, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in New York, NY look for? The top searched job categories for Associate Customer Success Manager jobs in New York, NY are:
What cities near New York, NY are hiring for Associate Customer Success Manager jobs? Cities near New York, NY with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in New York, NY as of May 2026, with employment types broken down into 72% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $58,417 per year, or $28.1 per hour.

Associate Customer Success Manager

London Stock Exchange Group

New York, NY • On-site

$83K - $138.40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Come join the LSEG team!
We are looking for a highly driven and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted advisor to customers across our Quantitative Analytics solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytic! Learn more about Customer Success at LSEG.
What you'll do:
  • Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape.
  • Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER).
  • KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities.
  • Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review achievements.
  • Own Customer Engagement: Educate, provide thought leadership, raise customer issues, and gather customer feedback.
  • Drive organic expansion within book of business; proactively identify lead generation opportunities.
  • Partner with supporting teams and collaborators to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community).
  • Proactively identify risks and develop action plans to mitigate with partners.

Who you are:
  • 1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles. SaaS and financial services/financial data experience preferred.
  • Experience or knowledge of implementing and supporting data and/or technology solutions.
  • You have success in building trust and getting results for a broad range of partners: senior leaders, developers, and/or day-to-day application users.
  • You have an aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability.
  • Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON a plus.
  • CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau...) a plus.
  • Solid interpersonal skills and experience building strong internal and external relationships. You strive to understand customers' business goals, anticipate future needs, and identify solutions.
  • Natural curiosity to seek out information and learn new skills across business and technology disciplines.
  • You focus on customer happiness and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption.
  • Highly motivated self-starter who works well with a lot of autonomy and little direction, and you understand when and how to appropriately involve others and ask for help.
  • You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through.
  • Solid project management, technical and problem-solving skills.
  • Ability to travel onsite when required

Education: BA/BS degree.
Compensation/Benefits Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $83,000 - $138,400.
Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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