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Remote Director Customer Onboarding Jobs (NOW HIRING)

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

Steer

Onboarding Specialist - B2B SaaS - Remote

OR · On-site +1

This role bridges customer success, onboarding, and basic technical implementation - ensuring every ... Reference Checks We Offer * 100% remote work environment * Medical, Dental and Vision insurance ...

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

The Director is accountable for customer outcomes, executive relationships, and commercial ... onboarding, billing accuracy, and service delivery Success Measures Strong retention and GDV and ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with ... Drive customer onboarding, adoption, and long-term success with proteanTecs' product * Identify ...

Turvo

Onboarding Associate

Dallas, TX · Remote

$65K - $95K/yr

This is a remote position based in the US. The successful candidate will work from home. Areas of Focus: * Implementation Support - customer onboarding, post-sales support and training * Relationship ...

Pearson

Director, Customer Operations

Phoenix, AZ · Remote

This is director‑level operating role as the Director, Customer Operations at Pearson Virtual ... This role is fully remote. You will: * Lead a high‑volume, consultative enrollment operation ...

Meazure Learning

Director, Customer Success

Mclean, VA · Remote

The Director of Customer Success owns the long-term success, retention, and growth of Meazure ... Remote and hybrid first organization * Great working environment with a team of exceptional people ...

AdCellerant

Director of Enterprise Onboarding

Denver, CO · On-site +1

$120K - $140K/yr

Marketing. Summary of Role The Director of Enterprise Onboarding is responsible for leading and ... customer-centricity. Location Information Remote applicants welcome. Team members must live and ...

New

Alma

Director, Customer Experience

Website Job Board Values Candidate Interview Guide Director, Customer Experience As Alma's Director ... Benefits: * We're a remote-first company * Health insurance plans through Aetna (medical and dental ...

Kuali

Director, Customer Success Management

Director, Customer Success Management About the Role We're looking for a Director of Customer ... This role is remote. Who are we? Kuali builds software solutions for higher education. We help our ...

Tebra

Director, Customer Success Operations

Architect dynamic headcount models for the onboarding and support teams to determine at what level ... Remote We are dedicated to attracting and retaining top talent with competitive and fair ...

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Showing results 1-20

All JobsRemote Director Customer Onboarding Jobs

Remote Director Customer Onboarding information

See salary details

$38.5K

$121.4K

$179K

How much do remote director customer onboarding jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote director customer onboarding in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

How does a Remote Director of Customer Onboarding typically collaborate with other departments to ensure a smooth onboarding experience?

A Remote Director of Customer Onboarding often works closely with teams such as Sales, Product, Customer Success, and Support to align onboarding processes with customer needs and business goals. They coordinate with Sales to understand customer expectations, partner with Product teams to stay updated on new features, and work with Customer Success to ensure seamless handoffs post-onboarding. Regular cross-departmental meetings and clear communication channels are key to addressing potential challenges early and delivering a consistent customer experience. This collaborative approach helps foster a unified strategy for customer success and retention.

What is the difference between Remote Director Customer Onboarding vs Remote Customer Success Manager?

AspectRemote Director Customer OnboardingRemote Customer Success Manager
Primary FocusOverseeing onboarding processes and strategic customer integrationManaging ongoing customer relationships and retention
ResponsibilitiesLeading onboarding teams, developing onboarding strategies, ensuring smooth transitionsSupporting customer health, renewals, and upselling opportunities
Required CredentialsExperience in onboarding, project management, leadership skillsCustomer success certifications, communication skills, relationship management
Work EnvironmentRemote, cross-functional collaboration, strategic planningRemote, customer-facing, account management

The Remote Director Customer Onboarding focuses on leading onboarding initiatives and strategic customer integration, while the Remote Customer Success Manager manages ongoing relationships to ensure customer satisfaction and retention. Both roles require strong communication skills and industry experience but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Director Customer Onboarding, and why are they important?

To thrive as a Remote Director Customer Onboarding, you need expertise in customer success, project management, and onboarding strategy, usually backed by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and data analytics tools is typically required, along with experience managing remote teams. Exceptional communication, leadership, and problem-solving skills set top performers apart by ensuring smooth transitions and strong customer relationships. These competencies are vital for driving customer satisfaction, retention, and scalable onboarding processes in a remote environment.

What does a Remote Director of Customer Onboarding do?

A Remote Director of Customer Onboarding is responsible for overseeing the process by which new clients are introduced and integrated into a company's products or services, all while working remotely. They manage onboarding teams, develop strategies to ensure a smooth transition for customers, and monitor the success of onboarding programs. Their role is key to ensuring high customer satisfaction, reducing churn, and setting clients up for long-term success with the company. They collaborate with sales, support, and product teams to streamline the onboarding experience. Working remotely, they use digital tools to communicate and coordinate with both their teams and clients.
More about Remote Director Customer Onboarding jobs
What cities are hiring for Remote Director Customer Onboarding jobs? Cities with the most Remote Director Customer Onboarding job openings:
What states have the most Remote Director Customer Onboarding jobs? States with the most job openings for Remote Director Customer Onboarding jobs include:
What job categories do people searching Remote Director Customer Onboarding jobs look for? The top searched job categories for Remote Director Customer Onboarding jobs are:
Remote Director Customer Onboarding jobs near you
Infographic showing various Remote Director Customer Onboarding job openings in the United States as of June 2026, with employment types broken down into 38% Full Time, 56% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Customer Success

Versaterm

Remote

Full-time

Posted 13 days ago

Job description

The Company
Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.
The Role
The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organization operating under a "One Account, One Owner" model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts.
The Director defines how Customer Success operates-establishing engagement models, operating cadence, and cross-functional alignment-while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.
What You Do
Customer Success Strategy & Execution
  • Execute Customer Success strategies across all customer segments, ensuring alignment to company growth and retention objectives.
  • Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.
  • Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.
  • Build scalable processes and playbooks that reduce duplication and ensure consistency across Customer Success teams.

Operating Model & Segmentation
  • Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts.
  • Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support.
  • Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, project delivery/onboarding, and sales ownership.
  • Continuously refine segmentation and coverage models to balance engagement with scalable programs.
  • Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating 180-90 days pre-expiry), enforcing disciplined commercial rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retention and price increases, mitigate churn risk, and ensure consistent value realization for customers.

Cross-Functional Leadership
  • Partner with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.
  • Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.
  • Serve as an escalation point for high-risk or high-impact customer situations to ensure satisfactory customer resolution and support.
  • Provide Voice of Customer insights to influence product roadmap and go-to-market strategy.

Data, Reporting & Performance Management
  • Own and drive gross and net revenue retention across the customer portfolio, aligning performance to company financial targets.
  • Define and operationalize success metrics across Customer Success and Renewals, including retention, on-time renewals, customer health, business review quality, and expansion pipeline influence.
  • Design and execute structured renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals.
  • Leading the Renewals team and partnering with sales teams to drive expansion opportunities and maximize lifetime value.
  • Proactively identify churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition.
  • Establish and maintain customer health scoring models to guide segmentation, prioritization, and intervention strategies.
  • Drive a consistent operating cadence (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; coach proactively and enforce accountability.
  • Ensure CRM hygiene and data integrity (e.g., Salesforce), enabling accurate forecasting, renewal visibility, and revenue reporting.
  • Analyze systemic risks and performance trends, translating insights into process improvements, playbook enhancements, and program investments.
  • Oversee automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to scale impact and drive adoption.
  • Communicate performance, risks, and strategic recommendations clearly to GTM and Executive Leadership, ensuring alignment and informed decision-making.

What You Bring
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 10+ years of experience in Customer Success, Account Management, or related SaaS roles.
  • 5+ years of experience leading teams and developing people leaders.
  • Proven experience owning retention, renewals, and customer growth metrics at scale.
  • Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.
  • Experience building and standardizing processes, playbooks, and performance frameworks.
  • Strong data orientation, with the ability to translate insights into action and measurable outcomes.
  • Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.
  • Excellent communication and executive presence, with experience engaging senior stakeholders.
  • Ability to operate effectively in complex, high-accountability environments.
  • Experience in public sector, GovTech, or public safety SaaS environments preferred.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.

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