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Internship Customer Experience Cx Jobs (NOW HIRING)

Mutual of Omaha

UX / CX Architect III

Omaha, NE

$160K - $185K/yr

  • Retirement

  • PTO

User and Customer Experience Mapping & Design : Collaborate with business stakeholders, product owners, UX designers, CX leaders, and delivery teams to map user and customer journeys across employer ...

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Internship Customer Experience Cx information

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How much do internship customer experience cx jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for internship customer experience cx in the United States is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $15.87 per hour, depending on experience, location, and employer.

What does an internship in Customer Experience (CX) involve?

An Internship in Customer Experience (CX) typically involves supporting the CX team in enhancing customer interactions and satisfaction across various touchpoints. Interns may assist with gathering customer feedback, analyzing data, helping to resolve customer issues, and participating in projects aimed at improving the overall customer journey. This role provides hands-on experience in understanding customer needs, implementing service improvements, and learning about the strategies companies use to deliver excellent experiences. Interns also often collaborate with different departments such as marketing, sales, and product development.

What types of projects or tasks can I expect to work on during a Customer Experience (CX) internship?

As a Customer Experience (CX) intern, you’ll typically assist with projects aimed at improving customer satisfaction and streamlining support processes. Your daily tasks may include analyzing customer feedback, helping design or refine customer journeys, supporting the rollout of new CX initiatives, and collaborating with teams in marketing, sales, and product development. You’ll often work closely with CX managers and may participate in meetings to brainstorm solutions for customer pain points, giving you hands-on exposure to both data-driven and creative aspects of the role. This experience can provide a strong foundation for future positions in customer experience, support, or operations.

What are the key skills and qualifications needed to thrive as an internship Customer Experience (CX) professional, and why are they important?

To thrive as an Internship Customer Experience (CX) professional, you typically need strong communication skills, analytical thinking, and a customer-focused mindset, often supported by coursework or experience in business, marketing, or related fields. Familiarity with CRM platforms, customer feedback tools, and basic data analysis software is highly valued. Standout candidates demonstrate empathy, problem-solving abilities, and a proactive attitude toward improving customer interactions. These skills and qualities are essential for understanding customer needs, enhancing satisfaction, and driving positive business outcomes.

What is the difference between Internship Customer Experience Cx vs Customer Service Representative?

AspectInternship Customer Experience CxCustomer Service Representative
CredentialsTypically pursuing or recent graduate, no formal certification requiredHigh school diploma or equivalent, some roles may prefer certifications
Work EnvironmentInternship setting, often in office or remote, learning-focusedCustomer-facing, call centers, retail, or online support
Industry UsageUsed in industries like retail, tech, hospitality for entry-level trainingCommon across many industries for direct customer interaction

While both roles involve customer interaction, an Internship Customer Experience Cx is a learning position focused on gaining experience in customer experience strategies, whereas a Customer Service Representative handles direct customer inquiries and issues on a regular basis.

What cities are hiring for Internship Customer Experience Cx jobs?

Cities with the most Internship Customer Experience Cx job openings:

What are the most commonly searched types of Customer Experience Cx jobs?

The most popular types of Customer Experience Cx jobs are:

What states have the most Internship Customer Experience Cx jobs?

States with the most job openings for Internship Customer Experience Cx jobs include:

Internship Customer Experience Cx jobs near you

UI/UX & Customer Experience (CX) Expert

NuAxis Innovations

Washington, DC • On-site, Remote

Full-time

Re-posted 23 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

 Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated UI/UX & Customer Experience (CX) Expert for a remote federal program opportunity.

Position Overview

The UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, Developers, QA Engineers, and stakeholders to translate business requirements into modern, responsive, and accessible user interfaces aligned with user needs and Federal digital service standards.

Key Responsibilities

  • Lead user experience (UX) and user interface (UI) design activities throughout the product lifecycle.

  • Conduct user research, stakeholder interviews, workshops, usability studies, and journey mapping to understand user needs and pain points.

  • Design wireframes, mockups, interactive prototypes, user flows, and information architecture for web and mobile applications.

  • Develop responsive, mobile-first designs that deliver a consistent user experience across desktop, tablet, and mobile devices.

  • Design interfaces using the U.S. Web Design System (USWDS) and establish reusable design systems and component libraries.

  • Ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility standards.

  • Collaborate with Business Analysts and Product Owners to translate business requirements into intuitive user experiences.

  • Work closely with Front-End Developers to ensure accurate implementation of approved designs.

  • Conduct usability testing, accessibility reviews, heuristic evaluations, and analyze user feedback to continuously improve application usability.

  • Create and maintain design documentation, style guides, design specifications, and UX standards.

  • Participate in Agile ceremonies, including backlog refinement, sprint planning, design reviews, and sprint demonstrations.

  • Promote human-centered design and customer experience best practices across project teams.

Required Qualifications

  • Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field.

  • Minimum of 5 years of experience designing enterprise web or mobile applications.

  • Strong experience with UX research, interaction design, information architecture, and visual design.

  • Experience creating wireframes, prototypes, and high-fidelity UI designs using Figma, Adobe XD, Sketch, or similar design tools.

  • Experience designing responsive, mobile-first applications.

  • Experience implementing or designing with the U.S. Web Design System (USWDS).

  • Strong understanding of accessibility standards, including Section 508 and WCAG 2.1 AA.

  • Experience working within Agile software development environments.

Preferred Qualifications

  • Experience supporting Federal Government digital services.

  • Familiarity with Human-Centered Design (HCD) and Customer Experience (CX) methodologies.

  • Experience designing AI-enabled or data-driven applications.

  • Knowledge of front-end technologies, including HTML, CSS, and JavaScript, to effectively collaborate with development teams.

  • Experience using analytics and user behavior data to improve digital experiences.

Desired Skills

  • User Experience (UX) Design

  • User Interface (UI) Design

  • Customer Experience (CX)

  • Human-Centered Design (HCD)

  • User Research and Usability Testing

  • Wireframing and Interactive Prototyping

  • Information Architecture

  • Design Systems and Component Libraries

  • U.S. Web Design System (USWDS)

  • Responsive and Mobile-First Design

  • Section 508 and WCAG 2.1 AA Accessibility

  • Figma, Adobe XD, Sketch, or similar tools

  • Agile/Scrum Methodologies

  • Strong communication, collaboration, and presentation skills

Work Environment

  • Remote or hybrid work environment based on program requirements.

Clearance Requirements

  • Ability to obtain and maintain a Public Trust clearance.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE

Employment Type: Full time

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