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Manager Customer Experience Cx Jobs (NOW HIRING)

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · Hybrid

Customer Experience at Brex The Customer Experience team is the connective tissue between Brex ... As Brex becomes an AI-native company, our CX organization leads that shift: building the systems ...

Murata

Customer Experience Director

Saint Paul, MN · On-site

Customer Experience Director Location: St. Paul, MN, US, 55128 Murata Vios is a global medical ... Manage external spend and resource plans for the CX function; monitor budgets, forecast needs, and ...

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic customer experience intelligence that supports prioritization and action. Translate findings into ...

Eko

Customer Experience Associate

Berkeley, CA

$20.50 - $27.25/hr

You have great communication skills and are able to initiate and manage cross-departmental ... You like to push yourself and want to grow in your role on the CX team - the sky's the limit! * You ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities ...

New

Twitch

Customer Experience Specialist

Seattle, WA · On-site

$70K - $115K/yr

About the Role The role of CX Specialist at Twitch is multifaceted and crucial to the organization ... Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

The CX Discipline * Deep grounding in client/customer experience as a discipline - VoC program ... Experience in client success, account management, or onboarding is welcome as complementary ...

LegacyBox

CX Manager

Chattanooga, TN · On-site

The CX Operations Manager is the day-to-day engine of our customer experience team - the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...

LegacyBox

CX Manager

Chattanooga, TN · On-site

The CX Operations Manager is the day-to-day engine of our customer experience team -- the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...

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Manager Customer Experience Cx information

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How much do manager customer experience cx jobs pay per year?

As of Aug 9, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
More about Manager Customer Experience Cx jobs
What cities are hiring for Manager Customer Experience Cx jobs? Cities with the most Manager Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Manager Customer Experience Cx jobs? States with the most job openings for Manager Customer Experience Cx jobs include:
What job categories do people searching Manager Customer Experience Cx jobs look for? The top searched job categories for Manager Customer Experience Cx jobs are:
Manager Customer Experience Cx jobs near you
Infographic showing various Manager Customer Experience Cx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

CX Strategy Associate

Kikoff

San Francisco, CA

$19.50 - $26/hr

Full-time

Re-posted 11 days ago

Job description

CX Strategy AssociateAbout this role

As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high-impact CX gaps and building scalable solutions that improve efficiency, reduce friction, and strengthen customer outcomes.

You will work on problems that sit between Product and Operations-ranging from improving onboarding flows to enhancing support automation and building internal tools. This role also contributes to shaping how we measure and optimize customer experience, including areas like contact rate, CSAT, and customer risk signals.

This is a high-ownership role with exposure to strategic questions, but with a primary focus on execution and building systems that scale.

Role & responsibilitiesAI Automation
  • Improve chatbot performance (coverage, containment, resolution quality)
  • Design and implement automation beyond chatbots, including:
    • Agent-assist / "copilot" workflows to reduce manual effort and errors
    • Automated servicing flows (e.g., follow-ups, status updates, issue resolution)
CX Tooling
  • Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection)
  • Support development of internal tools that increase agent and team efficiency
  • Help standardize tooling and workflows across support channels
Measurement & Insights
  • Analyze CX performance across channels (chatbot, support, product journeys)
  • Identify friction points not captured in support tickets (e.g., drop-offs, dead ends)
  • Build and maintain dashboards to track key CX metrics and initiative impact
Cross-functional execution
  • Partner with Customer Operations, Product, and Data teams to implement solutions
  • Own initiatives end-to-end: problem definition solution design launch measurement
  • Translate customer insights and data into actionable improvements
Expertise & experience required
  • 2-4 years experience in Operations, Product Ops, CX, Consulting, or similar roles
  • Strong analytical and problem-solving skills
  • Ability to operate in ambiguous environments and drive execution
  • Experience working cross-functionally with Product, Engineering, or Operations teams
  • High ownership and bias toward action

Nice to have:

  • Experience with CX tools (Zendesk, chat platforms, CSAT tools)
  • Exposure to automation, workflows, or AI-driven tools
  • Experience building dashboards or working with data tools (SQL, Looker, etc.)

Apply