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Manager Customer Experience Cx Jobs (NOW HIRING)

Agelessrx

Customer Experience Specialist

$55K/yr

Help develop and improve company processes and internal CX efficiency * Partner with pharmacy ... Ability to manage time effectively while handling multiple tasks * Ability to work consistently ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to ... Support the management of client expectations through day-to-day interactions with clients

RSM

Experience Design Manager- CX

Chicago, IL

$120K/yr

... in Customer Experience, Service Design, Product Design, or related field * Proven experience ... Exposure to CX transformation or large-scale change initiatives LEADERSHIP SKILLS Required:

Airliquidehr

Customer Experience Manager

Allentown, PA · On-site

Guide, develop, and mentor regional personnel in advancing all customer experience (CX) disciplines ... Leadership experience managing a team handling the above disciplines is highly preferred. * The ...

RSM

Experience Design Manager- CX

Minneapolis, MN

$121K/yr

... in Customer Experience, Service Design, Product Design, or related field * Proven experience ... Exposure to CX transformation or large-scale change initiatives LEADERSHIP SKILLS Required:

CADY

Customer Experience Team Lead

Alpharetta, GA

Job Summary As a Customer Experience Lead, you are responsible for the management and development of CX Reps. You serve as the bridge between high-level strategy and daily execution, ensuring CX Reps ...

LegacyBox

CX Manager

Chattanooga, TN · On-site

The CX Operations Manager is the day-to-day engine of our customer experience team - the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...

LegacyBox

CX Manager

Chattanooga, TN · On-site

The CX Operations Manager is the day-to-day engine of our customer experience team -- the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...

BC Forward

Data Analyst V - CX or VoC

Indianapolis, IN · On-site +1

$58 - $65/hr

As a Customer Experience Analyst, you will join a global practice that learns from customers and ... management, safe and respectful work, trustworthiness, client standards, and protection of ...

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Manager Customer Experience Cx information

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$24.5K

$58K

$101K

How much do manager customer experience cx jobs pay per year?

As of Jun 16, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
More about Manager Customer Experience Cx jobs
What cities are hiring for Manager Customer Experience Cx jobs? Cities with the most Manager Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
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Manager Customer Experience Cx jobs near you
Infographic showing various Manager Customer Experience Cx job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform)

Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform)

HR Link Group, Inc

Atlanta, GA

Other

Posted 4 days ago

Job description

The Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) is a senior, enterprise-level role responsible for designing, governing, and evolving large-scale contact center and customer experience (CX) ecosystems. The role leads end-to-end CX, Conversational AI, and GenAI transformations across voice, digital, and omnichannel channels using Google CCAI, CES, Vertex AI, and integrations with leading CCaaS platforms such as Genesys, Avaya, and Cisco.

Your role
  • Defining enterprise CX architecture strategy and roadmaps
  • Designing virtual agents, agent assist, and GenAI-driven CX solutions
  • Leading integrations with CRM and enterprise systems, and acting as a trusted advisor to enterprise clients.
  • The role also supports pre-sales, delivery governance, and mentoring of architects.
Your skills and experiences
  • The ideal candidate has 20+ years of IT experience, deep expertise in contact center platforms
  • Google CCAI/CES
  • Conversational AI, and GenAI
  • Strong Google Cloud Platform experience
  • Proven background in enterprise CX transformation and client advisory leadership.

Apply