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Manager Customer Experience Cx Jobs (NOW HIRING)

Dialpad

CX Learning Experience Designer

Austin, TX

You'll also assist with course management and creation in our customer-facing university ... This role reports to the Manager, Customer Experience (CX) Learning, and will be based primarily in ...

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ · On-site

$106K - $127K/yr

... and prevent customer experience (CX) failures. Drives Perfect Order execution by overseeing ... Champions fraud prevention, compliance, and risk management across CX processes, working closely ...

ACV, INC.

Customer Experience Analyst I

Buffalo, NY

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Manager, Operations & CX. As a Customer Experience Analyst I, you ...

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How much do manager customer experience cx jobs pay per year?

As of Jun 16, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
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Manager Customer Experience Cx jobs near you
Infographic showing various Manager Customer Experience Cx job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Director, Digital Customer Experience (CX) Technology

Director, Digital Customer Experience (CX) Technology

Circle K

Tempe, AZ

Full-time

Posted 4 hours ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,309 frontline employees who took The Breakroom Quiz

32nd of 47 rated convenience stores

Job description

Summary

Circle K has an ambition to double it's business in the next several years through making its customers' lives a little easier every day by delivering differentiated, delightful customer experiences. Technology leadership and customer technology capability will be a critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings.

This is where you come in, we are looking for a Director, Digital Customer Experience Technology, to join our team. This role reports to Head of Customer Experience Technology and will be responsible for bringing our digital tech strategy to life through technology and digital capabilities.

Responsibilities

  • Must be obsessed with delivering results, thinking big and "finding a way", and have an external awareness and curiosity to innovate and disrupt.
  • Accountable for overall success of the digital tech portfolio to deliver the business objectives and drive value.
  • Trusted advisor for the Head of Customer Experience and leadership stakeholders on how to execute the functional and operational strategy.
  • Develop, create and communicate strategic objectives supported by technical actions, including the in depth understanding of the applications, dependencies and integrations involved in delivering on the full digital experience
  • Manages all aspects of budget planning, forecasting, accruals, invoice payment and reconciliation.
  • Responsible for influencing and managing (indirect or direct) teams, newly established or existing processes and driving delivery and positive change aligned with digital strategy and portfolio goals.
  • Leads the assessment of complex challenges, often requiring in-depth research beyond familiar areas, offering judgement beyond role, and critical thinking point of view.
  • Responsible for removing blockers, remediating risks and collaborating across enterprise on issues.
  • Lead, manage and develop team a high performing team

Qualifications

  • Bachelor's Degree in Computer Science or comparable focus
  • 10 years or more of experience implementing and evolving digital enterprise products (Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital Experience Platforms, Digital Asset Management, Recommendation Engines, Promotion Engines, Personalization engines, Search Engines, Tracking & Analytics, AB Testing, SEO and SEM in 30B+ Market Capital retailers).
  • Strong communication and influence skills throughout levels within and outside organization.
  • Strong understanding on how Digital Technology is leveraged for both external and internal customers across various organization functional areas (loyalty, retail media, marketing, payment, merchandising, etc).
  • An ideal candidate should have technology design, delivery, and production support expertise for large-scale Omni-channel technology teams
  • Software delivery leveraging agile and lean practices at scale
  • Experience in developing capabilities consuming APIs, and micro services
  • Good understanding of Cloud, AI/ML, Robotics, AR/VR and other emerging technology
  • Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative team
  • Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities.
  • Experience developing a business case to justify IT investments.
  • Experience with evaluation, recommendation and procurement of IT assets and solutions.
  • Project Management experience, including estimating and forecasting, budget, and financial management as well as resource management.
  • Prior Vendor Management responsibility and expertise.

#LI-PG1


Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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