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Manager Customer Experience Cx Jobs (NOW HIRING)

The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...

Manager, Customer Experience

Buffalo, NY · On-site

$78K - $124K/yr

The Manager, Customer Experience, plays a vital role in the success of the organization. The goal of this role is to manage the revenue enablement functions of the teams to ensure an outstanding ...

CX Assurance Manager

Globe, AZ

$106K - $127K/yr

... and prevent customer experience (CX) failures. Drives Perfect Order execution by overseeing ... Champions fraud prevention, compliance, and risk management across CX processes, working closely ...

Oracle CX Data Architect

$65.25 - $84/hr

... customer experience (CX) applications. About Apex IT: Apex IT is a global consulting firm that ... Develop scalable, efficient, and secure data models that enhance data management for CX systems.

Lead, mentor, and develop a high-performing CX team, fostering a customer-first mindset by ... Experience managing high-volume customer inquiries with accuracy and empathy. * Experience with ...

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Proactively manages and mitigates renewal risk throughout customer journey and in alignment with ...

Customer Experience Specialist

Nixa, MO · On-site

$15.75 - $19.75/hr

The Customer Experience Specialist is a key member of the Customer Experience (CX) & Sales team ... Manages routine client support activities and resolution of routine to complex client issues and ...

Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and accountability across CX, Sales, and Operations * Establish consistent expectations, performance ...

... other CX tools. Skills, Knowledge, and Expertise * Experience : 3-7 years in customer success ... Experience managing technical projects. * Communication : Exceptional verbal and written ...

Customer Experience at Brex The Customer Experience team is the connective tissue between Brex ... As Brex becomes an AI-native company, our CX organization leads that shift: building the systems ...

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Manager Customer Experience Cx information

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$24.5K

$58K

$101K

How much do manager customer experience cx jobs pay per year?

As of Jul 16, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
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Manager, Customer Experience

$102K - $176K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago


Job description

Job Description:

Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We are looking for a Manager, Customer Experience to join our Finance team.

The Manager, Customer Experience will be a player-coach opportunity, directing a global team that owns the end-to-end financial relationship with our clients. We are looking for a team leader and client advocate who can navigate complex financial conversations, resolve high-level discrepancies, and maintain elite-level service. The ideal candidate is someone who pairs technical financial rigor with the "soft skills" required to build trust and transparency with our largest global partners.

Responsibilities:

  • Strategic Client Partnership: Act as the senior point of escalation for financial inquiries, ensuring that client relationships are nurtured and serviced at the highest executive level.

  • Global Team Leadership: Direct and mentor a global team of eight, instilling a culture of proactive client service, responsiveness, and financial accuracy.

  • Operational & Client Strategy: Collaborate with senior leadership to define business priorities that align internal finance operations with the evolving needs of our global clients.

  • External Education: Lead initiatives to educate clients on IAS products, billing systems, and financial workflows to ensure a frictionless "Order-to-Cash" experience.

  • Cross-Functional Diplomacy: Liaise between clients and internal teams (Sales, Legal, and Product) to drive resolution on complex data or billing issues, acting as the "Voice of the Client" within the Finance org.

  • Data Stewardship: Safeguard the integrity of contracts and customer data in Salesforce, ensuring that our internal systems reflect the commitments made to our partners.

  • Stakeholder Communication: Present regular updates and financial insights to clients, management, and global stakeholders with clarity and poise.

Qualifications:

  • 8+ years of high-touch, client-facing experience managing digital marketing/advertising campaigns and relationships with major brands or agencies.

  • Proven Leadership: Extensive experience in a corporate management role, with a track record of leading customer-centric teams.

  • Client Service Excellence: Superior ability to manage external expectations, de-escalate sensitive financial issues, and deliver solutions under pressure.

  • Technical Expertise: Deep proficiency in Salesforce as both a CRM and a source of truth for client data.

  • Financial Acumen: Strong knowledge of the Order-to-Cash process, including complex analysis and reporting.

  • Executive Communication: Exceptional oral and written communication skills, with the ability to translate technical financial data into actionable insights for clients.

  • Industry Expertise: Direct experience in the Advertising, Advertising Technology (AdTech), or SaaS industries.

What puts you over the top:

  • Bilingual Skills: Fluency in Spanish to support our global client base.

  • Financial Systems: Hands-on experience with Workday.

About Integral Ad Science

Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization. Our mission is to be the global benchmark for trust and transparency in digital media quality for the world's leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

IAS Pay Transparency:

The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate's compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need.

Primary Location:

US - New York, NY

Primary Location Base Pay Range:

$102,900.00 - $176,400.00 Annual

About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry's most actionable data to drive superior results for the world's largest advertisers, publishers, and media platforms. IAS's software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

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