1

Manager Customer Experience Cx Jobs (NOW HIRING)

Project Manager, Customer Experience

Reno, NV · On-site +1

$81K - $104K/yr

As a Project Manager within Customer Experience at Ridgeline, you will lead end-to-end implementations of Ridgeline's enterprise cloud platform for investment management firms. You will partner ...

As an Account Manager, you'll serve as the primary liaison between customers and internal teams--managing orders, solving problems, and ensuring a seamless customer experience. This role is designed ...

Expert-level mastery of Google Ads, Meta Ads Manager, and Salesforce/CRM. Experience with Google Analytics 4 (GA4) and multi-touch attribution models. * The Triage Mindset: A natural inclination for ...

New

Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and accountability across CX, Sales, and Operations * Establish consistent expectations, performance ...

About the Role The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between ...

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

About the Role The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between ...

Customer Experience Specialist

Irvine, CA · On-site

$19 - $24/hr

About the Role The role of CX Specialist at Twitch is multifaceted and crucial to the organization ... Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting ...

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

New

Customer Experience Specialist

Los Angeles, CA · On-site

$19.25 - $24/hr

Customer Experience Reports To: [CX Manager / Director] Location: Greater Los Angeles, CA (on-site / hybrid preferred) Status: [Full-Time / Non-Exempt] About Vitality Institute Vitality Institute ...

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

You have great communication skills and are able to initiate and manage cross-departmental ... You like to push yourself and want to grow in your role on the CX team - the sky's the limit! * You ...

next page

Showing results 1-20

Manager Customer Experience Cx information

See salary details

$24.5K

$58K

$101K

How much do manager customer experience cx jobs pay per year?

As of Jul 16, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
More about Manager Customer Experience Cx jobs
What cities are hiring for Manager Customer Experience Cx jobs? Cities with the most Manager Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Manager Customer Experience Cx jobs? States with the most job openings for Manager Customer Experience Cx jobs include:
Manager, Customer Experience - Contact Center

Manager, Customer Experience - Contact Center

Becton, Dickinson and Company

Covington, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


BD rating

7.3

Company rating: 7.3 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

265th of 430 rated machine equipment manufacturers


Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

About the role

The Manager, Customer Experience - Contact Center leads projects and collaborates cross functionally, and with vendors, to drive customer satisfaction and increase customer retention and loyalty.

This role is responsible for delivering world-class customer interactions across all PureWick support channels, including the Nurse Support Program. This role supports the execution of the CX strategy by maintaining high levels of customer satisfaction and NPS, driving continuous improvement, testing and implementing service policies, overseeing customer operations to meet Service Level Agreements, and handling executive escalations.


Key Responsibilities

The Manager, Customer Experience can perform all the duties of the PureWick Care Specialist and ensure our customers are supported with the highest quality including but not limited to:

  • Ensure the delivery of whiteglove, personalized support through phone, email, chat, SMS, social media, and Nurse Support Program.

  • Track vendor performance against KPIs, conduct root cause analysis for variances, and implement corrective actions

  • Drive customer satisfaction and loyalty through achieving top quartile levels of NPS.

  • Deep dive on promoter and detractor analysis and other available metrics and insights to support continuous improvement.

  • Build customer relationships based on trust by demonstrating empathy, patience, and professionalism, especially with escalated customer interactions and executive escalations.

  • Manage customer onboarding, retention and loyalty programs.

  • Communicate promotions and journeys to the Customer Care team.

  • Support training delivery for new products, services or systems as needed.

  • Perform Quality monitoring, participate in calibrations and. ensure process adherence.

Required education and experience

  • Bachelor's degree in business or related field

  • 5+ year experience in Customer Support within a contact center environment

  • 3+ year experience leading a Customer Support team

  • Direct to Consumer experience required

  • Analytical skills to deep dive in KPI's and customer insights

  • Experience working with multichannel customer support (phone, email, chat, social).

  • Exceptional verbal and written communication skills with the ability to simplify complex concepts. Native English speaker.

  • High empathy, emotional intelligence, and a passion for helping others.

  • Strong problemsolving skills and comfort with technical troubleshooting.

  • Ability to work in a regulated environment and handle sensitive health information responsibly.

  • Multi-task oriented. Able to manage multiple customers with strong organizational skills. Able to assess problems and overcome objections.

  • Professional attitude and appropriate business judgment in all aspects of this position.

Preferred Qualifications

  • Experience managing contact center vendors preferred

  • Urology, incontinence, and PureWick experience is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work LocationUSA GA - Covington BMDAdditional LocationsWork Shift

What BD employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


BD logo

About BD

Sourced by ZipRecruiter

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Industry

Medical equipment and supplies manufacturing and manufacturing

Company size

10,000+ Employees

Headquarters location

Franklin Lakes, NJ, US

Social media