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Customer Experience Associate Ii Jobs (NOW HIRING)

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule Daytime, Evening, and ... Schedule Flexibility: M-F 2:00 PM - 10:00 PM * Location: Clearwater, FL (In-person ...

Weis Markets

Customer Experience Associate

Hampstead, MD · On-site

$15/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision ...

AAFES

Customer Experience Associate

Charleston, SC · On-site

$15.50 - $20.50/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

The Exchange

$14.75 - $19.75/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

Army and Air Force Exchange

$14.75 - $19.75/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

The Exchange

Customer Experience Associate

Fort Jackson, SC · On-site

$15.50 - $20.50/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

Weis

Customer Experience Associate

Charlotte Hall, MD

$22/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision ...

The Exchange

$16.75 - $22.25/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

New

The Exchange

$16.75 - $22.25/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

New

Weis Markets

Customer Experience Associate

Solomons, MD · On-site

$15/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision ...

Weis

Customer Experience Associate

Boonsboro, MD

$22/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision ...

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Customer Experience Associate Ii information

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How much do customer experience associate ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer experience associate ii in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a customer experience associate ii?

Customer Experience Associate II positions are frontline roles focused on assisting customers with inquiries, resolving issues, and ensuring a positive overall experience with the company’s products or services. Individuals in these roles handle customer communications through various channels such as phone, email, or chat, and often deal with more complex or escalated cases compared to entry-level associates. They may also assist in training new team members and providing feedback to improve customer service processes. Strong communication, problem-solving skills, and a customer-centric attitude are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer experience associate ii?

To thrive as a Customer Experience Associate II, you need excellent communication skills, problem-solving abilities, and prior experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Strong interpersonal skills, patience, and adaptability help you build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering high-quality service and ensuring customer satisfaction in a competitive business environment.

How does a customer experience associate ii typically collaborate with other departments to resolve customer issues?

As a Customer Experience Associate II, you will frequently work with teams such as technical support, product development, and sales to address customer concerns efficiently. This role often involves acting as a liaison, relaying customer feedback and ensuring that complex issues are escalated and resolved promptly. Effective communication and teamwork are essential, as you may participate in cross-functional meetings or collaborate on process improvements to enhance the overall customer experience.

Is a customer experience associate a good job?

A customer experience associate II is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. It can offer opportunities for career growth, skill development, and experience in customer service environments, with typical schedules including shifts and performance metrics to meet customer needs.

What cities are hiring for Customer Experience Associate Ii jobs?

Cities with the most Customer Experience Associate Ii job openings:

What states have the most Customer Experience Associate Ii jobs?

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Customer Experience Associate Ii jobs near you
Infographic showing various Customer Experience Associate Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Experience Associate II

Douglas County Libraries

Lone Tree, CO • On-site

$20.34 - $25.38/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Description:

Wage: $20.34 to $25.38 hourly

Job Type: Part Time (~32 hours per week)

Closing Date: 8/23/26 or until filled


Purpose: Reporting to the Youth and Family Services (YFS) Supervisor, the Customer Experience Associate II performs customer service duties, assisting customers with technology finding readers’ and information library materials, using the catalog, circulation assistance, and merchandising materials. This role serves as a first point of contact for customers and delivers excellent customer -experiences by actively building connections with customers and proactively serving a diverse population using our CARE Service model. The Customer Experience Associate II also regularly serves as the Person-in-Charge (PIC).


Essential Duties and Responsibilities:

Customer Service (70%)

  • Delivers exceptional, personalized customer service by fostering connections, supporting discovery, and offering technical and reference assistance across all service points including the Call Center.
  • Executes DCL’s floor service model, circulates materials, and promotes resources through effective merchandising and hand-selling.
  • Proficiently handles circulation functions, opening/closing procedures, and library card services; connects customers with library and community resources.
  • Provides technical support for devices, library apps, Recording Studio equipment, and meeting room A/V systems.
  • Collaborates effectively with staff and volunteers, supports learning and development, and serves as Person-in-Charge (PIC) as needed to ensure smooth branch operations and safety.

Program Support (25%)

  • Supports the division with the execution of library services such as storytime, technology tutoring, book club assistance, outreach facilitation, and the Call Center.
  • May, under guidance of the Youth and Family Services supervisor, be asked to perform storytimes using the ALA Every Child Ready to Read early literacy skills or to support birthday party storytimes.
  • Assists in the team-based delivery of branch activities, events, and programs

Other Duties (5%)

  • Develops proficiency in relevant industry and organizational technology.
  • Engages in DCL’s performance feedback process and meets departmental expectations.

Performs other duties as assigned.


One DCL Commitment: It is an expectation of each employee that you will exemplify Douglas County Libraries Brand, Culture and Values of welcoming to all, continual growth and authentic relationships.


Benefits: Douglas County Libraries (DCL) is a Colorado PERA Member Employer, so you will be enrolled in Colorado PERA. For details on member benefits go to www.copera.org.


Elective DCL benefits include:

  • Health Care Plans: medical, dental & vision
  • Voluntary Plans: Accident, Critical Illness, Short Term, and Long Term Insurance
  • Life and Accidental Death & Dismemberment coverage
  • 401k & 457 plans (through CO PERA)
  • Legal-ID Shield

Additional DCL benefits include:

  • Holiday Pay
  • Paid Time Off
  • Sick Time Off
  • Leaves of Absence for Qualifying Events

*Benefits are subject to change

Requirements:

Experience and Qualifications:

Required

  • Associate’s degree
  • Two years of customer service experience
  • Basic technology skills for Microsoft 365 (Word, Excel, Outlook) and familiarity with Microsoft Edge and Microsoft Teams, and an ability to learn and apply new technologies.

Preferred

  • Bachelor's degree
  • Three years of customer service experience, including at least 6 months of CEA experience at DCL

A combination of experience and education will be considered.


Physical Requirements: Must have a reliable method of transportation between all DCL locations. Must have the physical ability, stamina, mobility and manual dexterity to support a 7-day a week operation. Work at computer work-stations repetitively and for extended periods. Ability to read as small as 8pt font.

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