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Customer Experience Associate Ii Jobs (NOW HIRING)

Niles-2

Customer Experience Associate

Niles, MI · On-site

$27/hr

This role is ideal for a customer-focused professional with leadership experience in a healthcare or service environment who thrives in a fast-paced setting. As a Front Office Lead, you will support ...

Telyrx

Customer Experience Associate

Clearwater, FL · On-site

$25/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and ... Schedule Flexibility: M-F 2:00 PM - 10:00 PM * Location: Clearwater, FL (In-person ...

The Exchange

$14.75 - $19.75/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

Army & Air Force Exchange Service

$14.75 - $19.75/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

The Exchange

$14.75 - $19.50/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

Weis

Customer Experience Associate

Thurmont, MD · On-site

$22/hr

Location Address: 2 Thurmont Blvd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...

The Exchange

Customer Experience Associate

Fort Novosel, AL

$15.50 - $20.75/hr

... TEMPORARY As a Customer Experience Associate at the Exchange, you will be a part of an award ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

New

The Exchange

Customer Experience Associate

Eglin, FL

$15 - $20/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

The Exchange

Customer Experience Associate

Fort Novosel, AL

$15.50 - $20.75/hr

... TEMPORARY As a Customer Experience Associate at the Exchange, you will be a part of an award ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

New

The Exchange

Customer Experience Associate

Fort Irwin, CA

$16.50 - $22/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

Weis

Customer Experience Associate

Callaway, MD

$22/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision ...

Weis

Customer Experience Associate

Leonardtown, MD

$15/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision ...

JACK Main

Customer Experience Associate

Cleveland, OH

$16 - $21.25/hr

Customer Experience Associate The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the ...

AAFES

Customer Experience Associate

Edwards, CA

$16.75 - $22.25/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

AAFES

Customer Experience Associate

Fort Campbell, KY · On-site

$15 - $20.71/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually ...

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How much do customer experience associate ii jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for customer experience associate ii in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are Customer Experience Associate II roles?

Customer Experience Associate II positions are frontline roles focused on assisting customers with inquiries, resolving issues, and ensuring a positive overall experience with the company’s products or services. Individuals in these roles handle customer communications through various channels such as phone, email, or chat, and often deal with more complex or escalated cases compared to entry-level associates. They may also assist in training new team members and providing feedback to improve customer service processes. Strong communication, problem-solving skills, and a customer-centric attitude are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate II, and why are they important?

To thrive as a Customer Experience Associate II, you need excellent communication skills, problem-solving abilities, and prior experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Strong interpersonal skills, patience, and adaptability help you build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering high-quality service and ensuring customer satisfaction in a competitive business environment.

How does a Customer Experience Associate II typically collaborate with other departments to resolve customer issues?

As a Customer Experience Associate II, you will frequently work with teams such as technical support, product development, and sales to address customer concerns efficiently. This role often involves acting as a liaison, relaying customer feedback and ensuring that complex issues are escalated and resolved promptly. Effective communication and teamwork are essential, as you may participate in cross-functional meetings or collaborate on process improvements to enhance the overall customer experience.
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Customer Experience Associate Ii jobs near you
Infographic showing various Customer Experience Associate Ii job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 13% Part Time, 2% Temporary, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Experience Associate

Niles-2

Niles, MI • On-site

$27/hr

Part-time

Posted 17 days ago

Job description

Cass Family Clinic, a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality healthcare to individuals and families in our community, is seeking a Front Office Lead to join our team. This role is ideal for a customer-focused professional with leadership experience in a healthcare or service environment who thrives in a fast-paced setting.

As a Front Office Lead, you will support daily front-desk operations, mentor front-office team members, and ensure that every patient receives compassionate, efficient, and respectful service. You will help foster a patient-centered environment that reflects the mission and values of Cass Family Clinic.

Key Responsibilities:

  • Provide outstanding customer service to all patients and visitors, ensuring a welcoming experience

  • Lead, train, and support front-office staff in reception workflows, patient check-in/out, and service excellence

  • Promote a culture of integrity, confidentiality, and professionalism

  • Assist team members with insurance verification, appointment scheduling, and EMR workflows

  • Assign workstations, monitor phone and desk coverage, and coordinate staff breaks

  • Address patient concerns promptly and professionally

  • Ensure front-office tasks are completed according to clinic protocols and daily priorities

  • Communicate effectively with management and team members regarding workflow needs and updates

  • Provide constructive feedback and recognition to front-office staff

  • Identify training needs and collaborate with management to enhance performance

  • Support patient registration accuracy, documentation compliance, and HIPAA standards

  • Participate in quality improvement, patient satisfaction initiatives, and clinic efficiency projects

  • Promote clinic programs including sliding-fee scale, patient portal, and other services

  • Help maintain a clean, organized, and safe front-office environment

  • Perform other duties as assigned

Qualifications:

  • 1 year of customer service experience required

  • 6+ months of leadership experience (healthcare or front-office leadership preferred)

  • Strong verbal communication, problem-solving, and interpersonal skills

  • Ability to multitask and adapt to changing needs in a fast-paced clinical environment

  • Strong attention to detail and organizational skills

  • Ability to guide, mentor, and train team members

  • Proficient with computers, scheduling systems, and electronic records (EMR experience a plus)

  • Ability to maintain confidentiality and uphold HIPAA regulations

  • Availability to work a flexible schedule as needed (occasional evenings or Saturdays)