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Customer Experience Associate Ii Jobs (NOW HIRING)

CTI

Customer Experience Associate

MO · On-site

$45K - $55K/yr

Our Customer Experience Associates are sharp, friendly administrative professionals who work ... High school diploma or equivalent required * 1-2 years of corporate or administrative experience ...

Weis Markets

Customer Experience Associate

Hamlin, PA · On-site

$15.25 - $20.50/hr

Location Address: 589 Hamlin Highway ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis Markets

Customer Experience Associate

Plains, PA · On-site

$15.75 - $21.25/hr

Location Address: 5 North River Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Gap, PA · On-site

$15.50 - $20.75/hr

Location Address: 5360 Lincoln Highway ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis

Customer Experience Associate

Harrisburg, PA

$16.25 - $21.75/hr

Location Address: 3885 Union Deposit Road ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

KITH

Customer Experience Associate

Beverly Hills, CA · On-site

$18 - $19/hr

Kith Customer Experience Associate Location: Rodeo store Status: Part Time, or Seasonal Compensation: $18.00-$19.00/hr + Commission* Position Summary: The Kith Customer Experience Associate operates ...

Weis Markets

Customer Experience Associate

Shamokin, PA · On-site

$15.75 - $21/hr

Location Address: 339 West Walnut Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis

Customer Experience Associate

Stroudsburg, PA · On-site

$15.75 - $21.25/hr

Location Address: 1070 North 9th Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Lebanon, PA · On-site

$16.25 - $21.50/hr

Location Address: 800 South 12th Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Endicott, NY · On-site

$16 - $23/hr

Location Address: 412 Day Hollow Road ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

AAFES

Customer Experience Associate

Cape Canaveral, FL · On-site

$15 - $20.70/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

Weis Markets

Customer Experience Associate

Montgomery, PA · On-site

$15.25 - $20.50/hr

Location Address: 2186 State Route 54 ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis Markets

Customer Experience Associate

West Lawn, PA · On-site

$16.25 - $21.75/hr

Location Address: 1112 West Wyomissing Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Pen Argyl, PA · On-site

$15 - $20/hr

Location Address: 1309 Blue Valley Drive ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis

Customer Experience Associate

Hazleton, PA · On-site

$16.25 - $21.75/hr

Location Address: 100 Weis Lane ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... Availability to work occasional holidays. * 1-2 years of previous experience in customer support ...

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Customer Experience Associate Ii information

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How much do customer experience associate ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer experience associate ii in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a customer experience associate ii?

Customer Experience Associate II positions are frontline roles focused on assisting customers with inquiries, resolving issues, and ensuring a positive overall experience with the company’s products or services. Individuals in these roles handle customer communications through various channels such as phone, email, or chat, and often deal with more complex or escalated cases compared to entry-level associates. They may also assist in training new team members and providing feedback to improve customer service processes. Strong communication, problem-solving skills, and a customer-centric attitude are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer experience associate ii?

To thrive as a Customer Experience Associate II, you need excellent communication skills, problem-solving abilities, and prior experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Strong interpersonal skills, patience, and adaptability help you build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering high-quality service and ensuring customer satisfaction in a competitive business environment.

How does a customer experience associate ii typically collaborate with other departments to resolve customer issues?

As a Customer Experience Associate II, you will frequently work with teams such as technical support, product development, and sales to address customer concerns efficiently. This role often involves acting as a liaison, relaying customer feedback and ensuring that complex issues are escalated and resolved promptly. Effective communication and teamwork are essential, as you may participate in cross-functional meetings or collaborate on process improvements to enhance the overall customer experience.

Is a customer experience associate a good job?

A customer experience associate II is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. It can offer opportunities for career growth, skill development, and experience in customer service environments, with typical schedules including shifts and performance metrics to meet customer needs.

What cities are hiring for Customer Experience Associate Ii jobs?

Cities with the most Customer Experience Associate Ii job openings:

What states have the most Customer Experience Associate Ii jobs?

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Customer Experience Associate Ii jobs near you
Infographic showing various Customer Experience Associate Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Experience Associate

CTI

MO • On-site

$45K - $55K/yr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Work Type: Full-Time In-Office
Hours: Monday - Friday, 8 am to 5 pm (Pacific Time)
Location: Tukwila, WA or Gresham, OR
CTI has been a leading Audio Visual provider for over 37 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.
At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don't fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun, and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.
What are we looking for?
We are seeking a Customer Experience Associate who embodies our mission: "to provide a fantastic customer experience." This role is ideal for a dependable, personable, and organized professional who genuinely enjoys engaging with customers and collaborating with internal teams.
Our Customer Experience Associates are sharp, friendly administrative professionals who work closely with Sales, Technical, and Accounting Teams to support CTI's commitment to exceptional service. Often, the first point of contact with our customers, you will play a critical role in shaping their experience and perception of our company.
What are your responsibilities?
These responsibilities outline the core of the role, though flexibility is essential as we continue to embrace and leverage individual strengths:
  • Answer inbound phone and video calls from current and prospective customers, providing professional and welcoming service
  • Make outbound calls (less than 20%) to follow up on email or web inquiries
  • Gather customer audiovisual needs and accurately enter information into lead forms
  • Assist the Customer Care team with ongoing customer requests and support needs
  • Interact daily with high-level clients and executives, handling special or time-sensitive requests
  • Survey internal team members to gather feedback on cross-departmental customer experiences
  • Perform general administrative duties and other tasks as assigned

Will you fit in?
Our culture is our top priority. We are not seeking individuals who simply "punch a timecard." Instead, we are looking for team members who are engaged, proactive, and aligned with our values.
  • Embrace company culture with positivity and enthusiasm
  • Work independently with minimal supervision while knowing when to ask the right questions
  • Communicate clearly and professionally-verbally and in writing-and represent the company with confidence

Does experience count?
  • High school diploma or equivalent required
  • 1-2 years of corporate or administrative experience required
  • 2 years of prior customer service experience required

What's in it for you?
  • Base salary $45,000 to $55,000 (DOE)
  • Employer-matched medical, dental, and prescription insurance (available after 60 days of employment)
  • Employer-matched 401(k) up to 3% (after 6 months of employment)
  • Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
  • A graduated PTO program, all major holidays off, as well as three "floating" holidays (available upon first day of employment)
  • Special gifts for significant life events, such as marriage, the birth of a child, and buying a house
  • Cell phone reimbursement plan
  • Long-Term and Short-Term Disability 100% paid by CTI
  • Life Insurance 100% paid by CTI

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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