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Supervisor Customer Jobs in Washington (NOW HIRING)

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Supervisor Customer Service

Sterling, VA · On-site

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: * Supervise a customer service department, including ...

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Supervisor Customer Service

Sterling, VA

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: * Supervise a customer service department, including ...

Graybar

Supervisor Customer Service

Sterling, VA · On-site

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: * Supervise a customer service department, including ...

Graybar

Supervisor Customer Service

Sterling, VA

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: * Supervise a customer service department, including ...

LYON BAKERY INC

Customer Relations Supervisor

MD · On-site

$20 - $25/hr

We're looking for a people-savvy, solution-oriented, and process-loving Customer Relations Supervisor to lead our fast-paced, high-volume order processing department. If you thrive on developing the ...

Truly Good Foods

Customer Support Supervisor

Upper Marlboro, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description The Customer Success Supervisor ensures our customers not only receive exceptional service but also grow with Truly Good Foods. This role focuses on maximizing customer lifetime value ...

DSV A/S

Customer Service Supervisor

Sterling, VA · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Supervisor Time Type: Full Time Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services.

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Showing results 1-20

All JobsSupervisor Customer JobsSupervisor Customer Jobs in Washington

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are popular job titles related to Supervisor Customer jobs in Washington?

For Supervisor Customer jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Washington look for?

The top searched job categories for Supervisor Customer jobs in Washington are:

What cities in Washington are hiring for Supervisor Customer jobs?

Cities in Washington with the most Supervisor Customer job openings:

Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Supervisor, Customer Resolution

Freedom Mortgage

Columbia, MD • On-site, Remote

Full-time

Re-posted 17 days ago

Freedom Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Summary:
The Customer Resolution Supervisor will be responsible for managing high-risk loans and complex customer issues. This will include addressing customer disputes & concerns and resolving them in a timely manner. The Supervisor must be a Subject Matter Expert (SME) experienced in FHA, VA, USDA, FNMA, and FMLMC loss mitigation options, SPOC and Escrow requirements. Must effectively demonstrate a professional level of competency in servicing state requirements and federal guidelines. The ultimate goal of the Customer Resolution Supervisor is to be an advocate for the customer, resolve customer dispute/concerns quickly and identify underlying root cause issues to reduce customer complaints.
Essential Job Duties and Responsibilities:
  • Conduct in-dept root cause analyses on High-Risk cases to identify & resolve customer issue(s).
  • Work with other lines of business and collaborate across departments to ensure that all necessary steps are taken to resolve customer issues.
  • Take full ownership of high-risk and escalated cases to resolve escalated issues, including notifying leadership of potential risks and ways to mitigate future issues.
  • Answer inbound, make outbound calls, and respond to customer requests within established timelines to maintain service level expectations and deliver quality service to customers.
  • Provide empathy and understanding to customers that call in with issues or complaints. Work to deescalate potential issues and prevent negative outcomes.
  • Follow up with all necessary parties to close out calls and to ensure resolution.
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
  • Maintain confidentiality of customer's nonpublic information.
  • Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Comply with all company policies and procedures.
  • Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:
Performs other related duties as assigned.
Supervisory Responsibilities:
This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Deep operational knowledge
  • Strong problem-solving and critical thinking skills, with an attention to detail
  • Experience in handling complex customer issues
  • Excellent communication & negotiation skills
  • Proficiency with software applications and databases with a strong knowledge in Microsoft Excel as well as becoming an equally proficient user of all key related Freedom Mortgage applications that capture all key customer information
  • Ability to work under pressure on tight deadlines and work independently, including working well with others in those situations through positive teamwork or collaboration

Education and/or Experience:
  • High School Degree and Five (5) years of experience or equivalent combination of education and experience.
  • Bachelor's Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred.

Certificates, Licenses, Registrations:
None Required
Work Complexity:
Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity:
The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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