ZipRecruiter

Log In

1

Supervisor Customer Jobs in Wisconsin (NOW HIRING)

next page

Showing results 1-20

All JobsSupervisor Customer JobsSupervisor Customer Jobs in Wisconsin

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are popular job titles related to Supervisor Customer jobs in Wisconsin?

For Supervisor Customer jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Wisconsin look for?

The top searched job categories for Supervisor Customer jobs in Wisconsin are:

What cities in Wisconsin are hiring for Supervisor Customer jobs?

Cities in Wisconsin with the most Supervisor Customer job openings:

Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Wisconsin as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Supervisor Customer Center

Madison Gas and Electric Company

Madison, WI • On-site

Full-time

Posted 28 days ago

Job description

Position Purpose
This role leads a frontline team responsible for managing customer inquiries across various channels, ensuring timely, courteous, and effective resolution of customer needs. This role oversees daily operations to maintain high service levels, quality standards, and compliance with regulatory and internal protocols. With a focus on team performance, continuous improvement, and service excellence, the supervisor fosters a customer-centric culture, provides coaching and support to staff, and leverages operational insights to enhance processes and customer experience.
Core Responsibilities
Note: This is not an all-inclusive listing
  • Lead, coach, and develop team members ensuring alignment with service expectations, call handling, and organizational standards.
  • Monitor calls and use KPIs to drive continuous improvement and development.
  • Handle complex and escalated customer interactions with professionalism while following company processes and safety protocols.
  • Promote a culture of service excellence through consistent modeling and reinforcement of best practices.
  • Analyze call volume trends, forecast staffing needs, and manage daily workflow to maintain adequate coverage.
  • Identify and implement process improvements and support new tools and technologies through team training.
  • Support employee development and administer performance discussions in partnership with HR.
  • Coordinate with cross-functional departments to resolve service issues and improve communication.
  • Ensure compliance with company policies, data privacy standards, and regulatory guidelines.
  • Participate in on-call emergency support rotation, including outages and collections activities.
Behavioral Competencies
  • Customer Focus - Anticipates customer needs and delivers high-quality service.
  • Drives Engagement - Builds a high-performing culture through motivation and commitment.
  • Manages Conflict - Handles challenging situations constructively and fairly.
  • Decision Quality - Makes sound decisions using a mix of analysis and judgment.
Skills
  • Demonstrated frontline leadership and coaching abilities
  • Proficient in call center technologies
  • Strong communication skills (verbal and written)
  • Skilled in conflict resolution and performance feedback
  • Familiar with regulatory requirements and utility operations
  • Ability to multitask and thrive in a fast-paced, customer-focused environment
Education
High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, or a related field preferred.
Experience
3+ years of relevant experience including 1+ years in a leadership or supervisory capacity, such as team lead, acting supervisor or equivalent.
Work Location
  • This hybrid role is based at our Madison, WI headquarters. While three days onsite is the minimum, team collaboration and business needs may require additional in-office presence.

Pre-employment will require satisfactory completion of a background check and drug screen.
We are an AA/EOE employer and consider all qualified candidates without regard to protected status.

Apply